MetLife Receives Prestigious CIO 100 Award
March 20 2024 - 9:00AM
Business Wire
MetLife Holdings Digital Customer Experience
chosen for CIO 100 Awards, which exemplify the highest level of
strategic and operational excellence in information technology.
MetLife, Inc. (NYSE: MET) Holdings Digital Customer Experience
has earned the company a spot as one of the prestigious 2024 CIO
100 award winners.
For more than 30 years, the CIO 100 Awards from Foundry’s CIO
have recognized innovative organizations around the world that
exemplify the highest level of strategic and operational excellence
in information technology.
The Digital Customer Experience is a contemporary digital
self-service solution for the MetLife Holdings business segment,
which includes Long Term Care, Retail Life, Retail Annuity, and
Group Annuity products.
It provides customers and other stakeholders, including sales
agents and customer service representatives, with a holistic view
of their products. The platform allows them to perform a number of
transactions throughout the policy lifecycle, including Demographic
updates, Remittance, Disbursements, Funds Management, Claims
Management, and eDelivery.
“Customer care is at the center of everything we do here at
MetLife,” said Bill Pappas, MetLife’s Head of Global Technology and
Operations. “The MetLife Holdings Digital Customer Experience
project is another example of how we’re bringing our company
purpose to life.”
The new platform enhances the overall customer experience,
reduces costs and drives operational efficiencies. Since its
rollout, it has become the primary channel for customer
interactions and engagement with MetLife’s four million
policyholders and their beneficiaries.
“Our cross-functional technology and business teams partnered to
make the MetLife Holdings Digital Customer Experience a reality,"
said Ramy Tadros, MetLife’s Head of U.S. Business and MetLife
Holdings. “This shows that it’s truly #AllTogetherPossible when
employees come together in collaboration, work with agility and
think differently.”
Executives from the winning companies will be recognized at the
CIO 100 Symposium & Awards later this year.
About MetLife MetLife, Inc. (NYSE: MET), through its
subsidiaries and affiliates (“MetLife”), is one of the world’s
leading financial services companies, providing insurance,
annuities, employee benefits and asset management to help
individual and institutional customers build a more confident
future. Founded in 1868, MetLife has operations in more than 40
markets globally and holds leading positions in the United States,
Japan, Latin America, Asia, Europe and the Middle East. For more
information, visit www.metlife.com.
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MetLife Mark Pipitone 704-303-4612
mark.pipitone@metlife.com
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