NEW
YORK, Oct. 30, 2023 /PRNewswire/ -- Kyndryl
(NYSE: KD), the world's largest IT infrastructure services
provider, today announced availability of Kyndryl Experience
Management as a Service, an end-to-end digital workplace capability
that helps customers effectively plan, implement and derive
tangible business outcomes from their technology services.
Kyndryl's new Experience Management services leverage the
design-led collaboration of Kyndryl Vital, know-how and expertise
of Kyndryl Consult and integrated AIOps and automation of
Kyndryl Bridge to provide customers a seamless approach to
envisioning, designing, adopting, managing and continuously
optimizing their technology environments.
"The one-size-fits all approach to managing and measuring
digital workplace experiences for customers no longer meets the
needs of today's complex and dynamic digital businesses," said Ivan
Dopplé, Kyndryl Senior Vice President, Global Digital Workplace
Services Practice. "Customers want a flexible approach that is
tailored to their requirements and improves their ability to
manage, measure and derive value from the technology services they
rely upon to achieve their business objectives."
Kyndryl's versatile Experience Management as a Service approach
utilizes a differentiated model that is more dynamic than
standardized competitive offerings because it provides customers
greater freedom of choice via a modular implementation model,
rather than locking them into a pre-packaged solution.
"As organizations deal with a wave of new cloud and AI-enabled
workplace capabilities, many are unsure how to derive and document
the most value implementing these advanced solutions," said
Amy Loomis, Research Vice President,
Future of Work, IDC. "Kyndryl's approach to measuring and
monitoring the digital employee experience provides companies a
direct understanding of how new technologies improve productivity,
employee engagement and bottom-line growth."
The new Experience Management capability was conceived and
created using learning and know-how that Kyndryl digital workplace
experts gained through many successful transformative projects with
global customers -- such as leading marketing data and analytics
company Kantar – who have chosen Kyndryl to enhance and empower
their employee experiences.
Kyndryl is ready to meet customers where they are on their
digital observability journey and can address their individual
needs by implementing Experience Level Agreements (XLAs) that
provide greater insight into how technology services are impacting
an organization's business objectives.
Kyndryl Vital and Kyndryl Consult experts are available and
ready to begin helping customers co-create the right design and
architecture for their business; select services tailored to their
specific requirements; and rapidly benchmark, recalibrate and
deploy new capabilities based on changing requirements.
For more information about Kyndryl Experience Management as a
Service, please visit:
http://www.kyndryl.com/us/en/services/digital-workplace/experience-management-as-a-service
About Kyndryl
Kyndryl (NYSE: KD) is the world's
largest IT infrastructure services provider serving thousands of
enterprise customers in more than 60 countries. The company
designs, builds, manages and modernizes the complex,
mission-critical information systems that the world depends on
every day. For more information,
visit www.kyndryl.com.
Kyndryl Press Contact
press@kyndryl.com
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SOURCE Kyndryl