FNF Fidelity National Financial Inc

Fidelity Information Services Introduces Application That Provides Real-Time Management of Customer Relationships Channel Independent System Improves Customer Service; Cross Sell JACKSONVILLE, Fla., July 6 /PRNewswire-FirstCall/ -- Fidelity National Financial, Inc. (NYSE:FNF), a Fortune 500 provider of products and outsourced services and solutions to financial institutions and the real estate industry, and its Fidelity Information Services ("Fidelity") division announce the introduction of Fidelity's customer data integration product offering -- the Universal Customer System (UCS). UCS is a real-time system that includes a fully integrated view of a customer across the enterprise. Additionally, it provides an extensive inventory of well-defined business services and processes covering business functions such as customer acquisition, fulfillment, case management and contact management. It is one of the industry's first standards-compliant transactional hubs that works with multiple core processing systems, multiple lines-of-business and multiple customer databases. It is also the first in a series of hub applications that Fidelity will offer its clients to provide a central processing facility for similar application and business functions. UCS is pre-integrated with other existing Fidelity customer and core banking systems, and maintains consistency between the databases in real time by providing direct updates, as well as a data synchronization engine between the Fidelity systems. These systems include the Fidelity Relationship Management system, the Profile banking system (U.S. real-time corebank system) and the Corebank banking system (Fidelity's real-time corebank system for financial services institutions outside the U.S.). When used in conjunction with Xpress Enterprise Services, Fidelity's service-oriented architecture and business process management facility, UCS enables financial institutions to target responses to customer inquiries, proactively manage customer accounts and increase cross-selling opportunities by offering products tailored to the customer's requirements across all channels. These features allow an institution to use customer information to more effectively manage sales and service interactions, and provide a common customer experience. Fidelity's UCS complies with available standards-based protocols, such as the Interactive Financial eXchange (IFX) standard to ensure maximum interoperability across channel applications and with third-party applications. "This enterprise-wide customer hub is a great addition to Fidelity's suite of solutions for financial services organizations because it provides a cost- effective solution and tremendous business value for clients who are looking to achieve an integrated processing environment," said Frank Sanchez, president of leveraged product development for Fidelity Information Services. "Fidelity believes that streamlined operational abilities, enhanced sales and servicing opportunities, and a consistent customer experience across channels are key benefits to a financial institution's integration strategy. With UCS, our clients will be able to provide a more consistent experience to their customers through any interaction channel, enabling them to lower new customer acquisition costs and provide a superior level of service." Fidelity National Financial, Inc., number 261 on the Fortune 500, is a provider of products and outsourced services and solutions to financial institutions and the real estate industry. FNF is the nation's largest title insurance company, with nearly 31 percent national market share, and is also a provider of other specialty insurance products, including flood insurance, homeowners insurance and home warranty insurance. Through its majority-owned subsidiary Fidelity National Information Services, Inc. ("FIS"), the Company is a leading provider of technology solutions, processing services and information services to the financial services and real estate industries. FIS' software processes nearly 50 percent of all U.S. residential mortgages, it has processing and technology relationships with 45 of the top 50 U.S. banks and more than 2,800 small and mid-sized U.S. financial institutions and it has clients in more than 50 countries who rely on its processing and outsourcing products and services. FIS also provides customized business process outsourcing related to aspects of the origination and management of mortgage loans to national lenders and servicers. FIS offers information services, including property data and real estate-related services that are used by lenders, mortgage investors and real estate professionals to complete residential real estate transactions throughout the U.S. More information about the FNF family of companies can be found at http://www.fnf.com/ and http://www.fidelityinfoservices.com/ . This press release contains statements related to future events and expectations and, as such, constitutes forward-looking statements. These forward-looking statements are subject to known and unknown risks, uncertainties and other factors that may cause actual results, performance or achievements of the Company to be different from those expressed or implied above. The Company expressly disclaims any duty to update or revise forward- looking statements. The risks and uncertainties which forward-looking statements are subject to include, but are not limited to, the effect of governmental regulations, the economy, competition and other risks detailed from time to time in the "Management's Discussion and Analysis" section of the Company's Form 10-K and other reports and filings with the Securities and Exchange Commission. DATASOURCE: Fidelity National Financial, Inc. CONTACT: Daniel Kennedy Murphy, Senior Vice President, Finance and Investor Relations of Fidelity National Financial, Inc., +1-904-854-8120, or ; or Michelle Kersch, Senior Vice President, Corporate Communications of Fidelity Information Services, Inc., +1-904-854-5043, or Web site: http://www.fnf.com/ http://www.fidelityinfoservices.com/

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