CUSTOMER WIN: Phase Forward to Boost Clinical Trial and Drug Safety Services with BMC Software

For many large pharmaceutical and medical device firms, the task of capturing and managing volumes of clinical trial and drug safety data is often outsourced to experts like Phase Forward.

To automate the provisioning, deployment and management of servers in its highly virtualized datacenter and improve operational efficiency, Phase Forward turned to Business Service Management from BMC Software (NYSE:BMC).

Phase Forward operates its virtual machines (VM) in a datacenter running a variety of applications that support hosted clinical trials and capture and manage data. At the same time, these VMs must maintain customer service levels for availability, reliability and compliance.

“As healthcare organizations shift from paper-based data collection methods to Internet-enabled solutions, it’s imperative that we continue to invest in our hosting technology to meet customer demand,” said Thomas Winston, vice president of Global Technical Operations at Phase Forward. “BSM helps us automate and standardize many of our key technology processes, allowing us to cost-efficiently scale the business. As a result, we anticipate substantial cost savings over the next three years while maintaining the highest service levels.”

In addition to providing automation solutions to power Phase Forward’s physical and virtual IT environment, BMC is delivering simplified auditing and reporting to help the company meet strict regulatory guidelines.

For more information on related products visit the following links:

BMC BladeLogic Operations Manager Suite

BMC Atrium Orchestrator

BMC Configuration Automation for Networks

BMC Configuration Automation for Clients

Business runs on IT. IT runs on BMC Software.

The most demanding IT organizations in the world rely on BMC Software across both distributed and mainframe environments. Recognized as the leader in Business Service Management, BMC’s comprehensive approach and unified platform help IT organizations cut cost, reduce risk and drive business profit. For the four fiscal quarters ended June 30, 2009, BMC revenue was approximately $1.88 billion. Visit www.bmc.com for more information.

BMC, BMC Software, and the BMC Software logo are the exclusive properties of BMC Software Inc., are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other BMC trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks or registered trademarks are the property of their respective owners. © Copyright 2009 BMC Software, Inc.

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