CUSTOMER CASE STUDY: BMC Software Helps Keep UK’s Defence Technology Assets in a State of Readiness
January 06 2009 - 2:29PM
Business Wire
BMC Software (NYSE:BMC) today announced the availability of an
important customer case study detailing successful implementation
of BMC Remedy IT Service Management by the United Kingdom�s Defence
Equipment and Support (DE&S). The UK armed forces rely on
DE&S to supply and support their assets. DE&S uses BMC
Remedy IT Service Management solutions to ensure IT service levels,
as well as to discover, understand, model, respond, and track IT
system problems and business services failures � all as part of an
over-arching Business Service Management (BSM) strategy. The system
originally used by DE&S to support defense technology assets
was challenging to change and adapt. With the number of assets
growing quickly, DE&S needed to devote more and more resources
to managing the system. Therefore, the goal was to replace it with
a solution that was more user-friendly, adaptive, and
cost-effective. �After a rigorous review of all available
alternatives, the British Defence Equipment and Support
organization selected and implemented BMC Remedy IT Service
Management,� said Dev Ittycheria, president of BMC�s Enterprise
Service Management business unit. �DE&S supports as many as
300,000 defense technology assets at 1,100 separate locations � 800
in the UK and 300 overseas, including the full fleet of Royal Navy
vessels. BMC Software is proud to be a part of such an important
mission.� Read more at
http://documents.bmc.com/products/documents/90/90/89090/89090.pdf
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