BMC Software's Competitive Thrust Continues
June 07 2006 - 8:45AM
PR Newswire (US)
- New BSM solutions deliver unparalleled early warning and problem
response capability HOUSTON, June 7 /PRNewswire-FirstCall/ -- BMC
Software today extended its market leadership in Business Service
Management (BSM), delivering new, fully integrated service
management solutions that reduce the number, duration, and severity
of business disruptions. New BMC solutions for Proactive Incident
and Problem Management merge the strengths of the flagship BMC
Remedy Service Desk, BMC Service Impact Manager, BMC Service Level
Management, and supporting systems management products to deliver
comprehensive intelligent ticketing directly out of the box --
another pioneering milestone for IT. Lockheed Martin, a leading
global aerospace and defense systems integrator with about 135,000
employees and annual revenue topping $37 billion, employs the BMC
Remedy Service Desk solution on a highly distributed, worldwide
scale, including enterprise-wide problem resolution and work
control capability. With nearly 1,000 facilities throughout the
U.S. and international offices in 56 nations and territories,
incident mitigation and elimination is paramount to their IT
environment's bottom line. "It is essential that a proactive
service desk provide precise, finite information to the knowledge
worker in the right context, and at the right time," said Joseph
Cleveland, the company's chief information officer. "Lockheed
Martin adheres to a clear and methodical Business Service
Management approach that enables us to provide metrics, task
priority, geographic identification, and integrated cost
information for our company." Tom Bishop, BMC's chief technology
officer, said, "The customer can now quickly pinpoint the source of
complex system problems before they have wider impact on the
business. Equally important, the customer now has the ability to
create, monitor, and enforce the service commitments that IT makes
to the business. These two major process-oriented service
management solutions, and the supporting systems management tools,
add significantly to a customer's ability to implement and execute
BSM fundamentals." The goal of any incident and problem management
program is to mitigate risk, and eliminate or diminish the quantity
and severity of incidents. To meet this need, BMC will deliver BMC
Service Impact Manager (SIM) 7.0, which can automatically populate
a ticket with owner, location, even Service Level Agreement data,
providing the critical information that enables rapid, informed
decisions. Through a broader range of integrations with more of the
IT infrastructure and additional ITIL problem management
automation, BMC solutions for proactive incident and problem
management more efficiently prioritize, resolve, and prevent
incidents based on business priorities or potential impact. BMC's
proactive incident and problem management solutions also provide
unique, ITIL-rich problem management workflow right out of the box,
including new capabilities to seamlessly capture and track
relationships from the initiation of the incident to problem
correlation, through knowledge entry creation and change request
verification, and finally, to permanent fix and resolution. The
workflow improvements help customers avoid future incidents while
improving their resource alignment and best practices. Building
upon root cause information provided by SIM, BMC's newly acquired
Identify problem resolution technology dramatically accelerates
problem resolution processes across the application lifecycle by
pinpointing the source, then feeding that data to SIM and the
service desk. Another important element of aligning business and IT
is the new unified BMC Service Level Management solution.
Addressing the adage that "you can't manage what you don't
measure," BMC Service Level Management helps customers identify
what's important to the business, deliver against those priorities
in a unified way, and measure their results. Several other new and
improved BMC systems management tools are now available, including
solutions like BMC Performance Manager (formerly BMC PATROL), BMC
CONTROL-M, BMC Batch Impact Manager, and BMC Recovery Manager. All
are key components of BMC Service Level Management. Also noteworthy
is the fact that BMC Performance Manager is now available in both
agent-based and agent-less versions, further redefining the way
businesses monitor and manage performance. About BMC Software BMC
Software (NYSE:BMC) is a leading global provider of enterprise
management solutions that empower companies to manage their IT
infrastructure from a business perspective. Delivering Business
Service Management, BMC solutions span enterprise systems,
applications, databases and service management. Founded in 1980,
BMC posted fiscal 2005 revenues of more than $1.46 billion. For
more information, visit http://www.bmc.com/ . BMC Software, the BMC
Software logos, ITIL, and all other BMC Software product or service
names are registered trademarks or trademarks of BMC Software, Inc.
All other trademarks or registered trademarks belong to their
respective companies.
http://www.newscom.com/cgi-bin/prnh/20011003/BMCLOGO
http://photoarchive.ap.org/ DATASOURCE: BMC Software CONTACT:
Tamara Doney of BMC Software, , +1-916-645-6233; Chrissy Campbell
of Porter Novelli for BMC Software, , +1-617-897-8200 Web site:
http://www.bmc.com/
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