Create Fans and Evangelists Through Customer Experience: Comverse at CEM Event
October 15 2013 - 7:00AM
Communication service providers (CSPs) must connect with and
understand their customers better to increase their satisfaction
and promote loyalty and advocacy. At the
Customer
Experience Management in Telecoms: North America Summit in
Atlanta, Georgia, October 22-24, 2013, Comverse (Nasdaq:CNSI), a
global leader in telecom business enablement, shows how to do this
– sharing best practices that CSPs use to get a lock on customer
loyalty.
A key speaker at the event, Garrison Macri, Senior Vice
President, Managing Director North America for Comverse, will
detail effective strategies that enable CSPs to understand their
customers well enough to create and deliver the types of
differentiating personalized experiences that can entice them to
become the CSP's advocates.
Entitled Maximizing the Customer Experience,
the presentation spotlights new thinking and best practices from
service providers worldwide who are using Comverse solutions and
services to deliver an exceptional customer experience:
- Embracing Social Networks: Become an integral
part of their subscribers' digital lifestyle
- Capitalizing on Rich Communication Services:
Offer consumer-pleasing rich IP-based services that work for every
user and over every device
- Enhancing Real-time Relevant Communications with
Analytics: Utilize advanced subscriber and network
intelligence to achieve marketing precision with actionable
campaigns and promotions
"A pioneer in converging BSS and policy aspects to deliver a
consistent customer experience, Comverse extends its leadership in
the field, enhancing the quality of the customer experience through
innovations such as social media as an interaction channel,
converged communications with digital services attuned to today's
digital lifestyle, policy-based charging for highly personalized
plans and promotions, and customer care that gives users new levels
of choice and control," said Macri. "Creating the ultimate customer
experience has become a strategic imperative; Comverse helps you
deliver differentiating experiences that inspire enthusiasm and
brand loyalty."
Catch Macri's presentation on Thursday, October 24 at 12:20 pm,
meet with us at the Customer Experience Management Summit, and
learn more about Comverse's Customer Experience Solutions.
About Comverse
Comverse is a leading global provider of telecom business
solutions that enable communication service provider success in the
hyper-connected world through service innovation and smart
monetization. The company's proven and innovative product portfolio
includes BSS, Policy Management (PCRF) and Enforcement and Digital
& Value Added Services – all backed by Managed and Professional
Services. Comverse's extensive customer base spans more than 125
countries with solutions successfully delivered to over 450
communication service providers serving more than two billion
subscribers. Comverse's solutions are available in a variety of
delivery models, including on-site, cloud, hosted/SaaS and managed
services. For more information, visit www.comverse.com.
Statements included or incorporated by reference in this press
release may contain "forward-looking statements." There can be no
assurance that any forward-looking statements will be achieved, and
actual results could differ materially from forecasts and
estimates. Important factors that could affect the company include
the risks described in the section entitled "Forward-Looking
Statements" Item 1A, "Risk Factors" and elsewhere in the company's
Annual Report on Form 10-K filed with the SEC on May 16, 2013 or in
subsequently filed periodic, current or other reports. The company
undertakes no commitment to update or revise forward-looking
statements except as required by law.
CONTACT: Thomas Sabol
Comverse, Inc.
thomas.sabol@comverse.com
+1-781-224-8200
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