SSAG Ssa Global Technologies (MM)

CHICAGO, April 4 /PRNewswire-FirstCall/ -- SSA Global(TM) (NASDAQ:SSAG), a leading provider of enterprise business software and services, today announced that NetBank ( http://www.netbank.com/ ), has been named a winner in the Aberdeen Group's "Success Strategies for Leveraging Customer Intelligence" report. NetBank had implemented SSA Customer Relationship Management (CRM). (Logo: http://www.newscom.com/cgi-bin/prnh/20051213/CGTU005LOGO ) NetBank, a diversified financial services company that offers its products via the Internet, has successfully used SSA Inbound Marketing and SSA Outbound Marketing to increase its number of customers and the average number of products each customer buys while also reducing the customer attrition rate by half. In addition, the implementation of SSA CRM has enabled NetBank to bring its outbound marketing programs in house, achieving an 82% increase in activity while reducing its costs. Based on these year-over-year performance improvements and cost reductions, the NetBank SSA CRM implementation was among ten customer intelligence implementations recognized in the Aberdeen study. In identifying best practices leaders in customer intelligence, Aberdeen surveyed hundreds of enterprises to benchmark how customer intelligence is extracted, managed, analyzed and applied towards profitable growth. "Our designation as a best practices implementation of customer intelligence by AberdeenGroup reinforces our commitment to providing the best customer experience in the industry," said Marsha Calfee, director, CRM Delivery, NetBank, Inc. "As a non-traditional financial services company, our ability to interact with customers on the Internet, via e-mail and through our call center is the foundation of our business model. The SSA CRM solution is playing a strategically important role in this success." "Our research revealed that 74% of best-in-class firms are focusing on customer intelligence as a strategic initiative, and have embarked on creating a culture of customer-centricity as a means to understand and respond to high value customers in order to drive profitable growth. Selective investment in high-value customers, empowers organizations to boost revenues, and increase customer retention rates while reducing their operational costs," said Leslie Ament, director, customer intelligence research, AberdeenGroup. SSA Customer Relationship Management (CRM), which includes SSA Sales, SSA Service and SSA Marketing, is at the forefront of enabling leading organizations across the world maximize value of their customer relationships. SSA CRM provides companies with the ability to increase revenue per user; improve customer retention, enhance cross-sell effectiveness, deliver better customer service and effectively manage customer interactions across multiple channels. Marsha Calfee from NetBank will be speaking at the Net.Finance 2006 - Focus On The Customer Experience To Drive Profitability And Growth, 10th-12th April, 2006 * Sheraton Wild Horse Pass Resort, Phoenix, AZ http://www.wbresearch.com/netfinanceusa/full.html#4 About NetBank, Inc. NetBank, Inc. (NASDAQ:NTBK) operates with a revolutionary business model through a diverse group of financial services businesses that leverage technology for more efficient and cost effective delivery of services. Its primary areas of operations include personal and small business banking, retail and wholesale mortgage lending and transaction processing. For more information, visit http://www.netbankinc.com/ . About AberdeenGroup AberdeenGroup, Inc. provides fact-based research and insights focused on the global, technology-driven value chain. Aberdeen's benchmarking, market and solution assessments, sales acceleration programs and conferences support Global 5000 value chain and technology executives - and the solution providers who serve them. To download a full copy of the report, visit http://www.aberdeen.com/ or call 617-723-7890. About SSA Global SSA Global(TM) (NASDAQ:SSAG) is a leading provider of enterprise business software for mid-sized and large organizations, primarily in select manufacturing, consumer and services industries. The company's software solutions include enterprise resource planning, financial management, human capital management, corporate performance management, customer relationship management, product lifecycle management, supply chain management and supplier relationship management. Headquartered in Chicago, SSA Global has over 50 locations worldwide and its product offerings are used by customers in over 90 countries. For additional information, visit the SSA Global web site at http://www.ssaglobal.com/ . SSA Global(TM) is the corporate brand for product lines and subsidiaries of SSA Global Technologies, Inc. SSA Global, SSA Global Technologies and SSA GT are trademarks of SSA Global Technologies, Inc. Other products mentioned in this document are registered, trademarked or service marked by their respective owners. Forward-Looking Statements These materials may contain "forward-looking statements." Forward-looking statements include, without limitation, any statement that may predict, forecast, indicate or imply future results, performance or achievements, and may contain the words "believe," "anticipate," "expect," "estimate," "intend," "project," "plan," "will be," "will likely continue," " will likely result," or words or phrases with similar meaning. All of these forward-looking statements are based on estimates and assumptions made by our management that, although we believe to be reasonable, are inherently uncertain. Forward- looking statements involve risks and uncertainties, including, but not limited to, economic, competitive, governmental and technological factors outside of our control that may cause our business, strategy or actual results to differ materially from the forward-looking statements. We operate in a changing environment in which new risks can emerge from time to time. It is not possible for management to predict all of these risks, nor can it assess the extent to which any factor, or a combination of factors, may cause our business, strategy or actual results to differ materially from those contained in forward-looking statements. Factors you should consider that could cause these differences include, among other things: -- General economic and business conditions, including exchange rate fluctuations in the United States and abroad; -- Our ability to identify acquisition opportunities and effectively and cost-efficiently integrate acquisitions; -- Our ability to maintain effective internal control over financial reporting; -- Our ability to attract and retain personnel, including key personnel; -- Our success in developing and introducing new services and products; -- Competition in the software industry, as it relates to both our existing and potential new customers. http://www.newscom.com/cgi-bin/prnh/20051213/CGTU005LOGO http://photoarchive.ap.org/ DATASOURCE: SSA Global CONTACT: Press, Maria Diecidue of SSA Global, +1-312-258-6000, , or Scott Goldberg of Edelman, +1-312-297-7414, , or Investors, Dawn Drella of SSA Global, +1-312-474-7694, Web site: http://www.ssaglobal.com/ http://www.netbank.com/ http://www.netbankinc.com/ http://www.aberdeen.com/

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