NICE’s usability, AI workflow automation and
data visualization capabilities noted as key strengths
NICE (Nasdaq: NICE) today announced that it has been
named a Leader in the 2023 “IDC MarketScape: Worldwide Digital
Evidence Management Solutions for Law Enforcement Vendor
Assessment.” (#US51361223, Nov. 2023). The IDC MarketScape study
assessed digital evidence management (DEM) companies on two axes:
business strategies and capabilities.
Dr. Alison Brooks, Research Vice President, Smart Cities and
Communities - Public Safety, IDC said, “New innovations in
Digital Evidence Management solutions are a game changer for public
safety and criminal justice agencies looking to improve case
solvability and investigative efficiency. IDC undertook this
exhaustive study to provide a comprehensive framework for law
enforcement agencies as they consider their DEM choices and
options.”
In part, the IDC MarketScape report states: “NICE is established
in the DEM space and has continued to build in capabilities
according to requests from its customer base. Usability, AI
workflow augmentation, and data visualization are key strengths.
Customers speak highly of the ease of integration, which is an
increasingly important issue for agencies struggling with an
ever-evolving series of heterogeneous data sets and types.”
The report goes on to say that agencies should “use
Evidencentral when your agency's challenges are broader than
managing 'heavy' data like video from body-worn or in-car cameras;
select NICE when you are looking for a demonstrably proven product
across all agency sizes and jurisdictions.”
Chris Wooten, Executive Vice President, NICE,
said, “We’re honored NICE is positioned a Leader in IDC’s 2023
MarketScape report. As the study aptly points out, exponential
growth in digital evidence and unmanageable caseloads are weighing
down law enforcement and criminal justice agencies, contributing to
workplace fatigue, burnout and turnover, and slowing down the
pursuit of justice for victims. As a digital transformation
platform for Public Safety and Justice, NICE Evidencentral
transforms digital evidence management, so agencies can find the
truth in digital evidence, be a greater force for good, and move
the wheels of justice faster.”
Read the IDC MarketScape Excerpt Download an excerpt copy
of the IDC MarketScape: Worldwide Digital Evidence Management
Solutions for Law Enforcement 2023 Vendor Assessment here.
Visit the NICE Public Safety & Justice website and learn
more about Evidencentral by clicking here.
About Evidencentral NICE’s award-winning Evidencentral
Software-as-a-Service (SaaS) Digital Evidence Management Solution
is a cloud-based end-to-end digital transformation platform that’s
revolutionizing how agencies manage digital evidence, from crime to
court. It digitally transforms how criminal justice and public
safety agencies receive, interact with, manage and share digital
evidence, from beginning to end. Freed from dealing with discs,
drives, emails, and logging into multiple systems to collect and
analyze evidence, investigators and prosecutors can instead focus
on investigating and prosecuting cases. Evidencentral also features
data visualization tools for visualizing evidence on timelines and
maps, as well as built-in AI and automation capabilities for
detection and redaction, automated case building, video and audio
transcription, optical character recognition (OCR), finding
evidence connections, and analytics.
To date, NICE Evidencentral has captured over a hundred million
incidents, and supported over six million investigations involving
more than twenty-five million evidence items. Agencies that have
deployed NICE Evidencentral have experienced a fifty percent boost
in intake and discovery productivity and saved thousands of hours
annually due to efficiency gains.
About IDC MarketScape IDC MarketScape vendor assessment
model is designed to provide an overview of the competitive fitness
of ICT (information and communications technology) suppliers in a
given market. The research methodology utilizes a rigorous scoring
methodology based on both qualitative and quantitative criteria
that results in a single graphical illustration of each vendor’s
position within a given market. IDC MarketScape provides a clear
framework in which the product and service offerings, capabilities
and strategies, and current and future market success factors of IT
and telecommunications vendors can be meaningfully compared. The
framework also provides technology buyers with a 360-degree
assessment of the strengths and weaknesses of current and
prospective vendors.
NICE Public Safety & Justice With over 3,000
customers and 30 years of experience, NICE helps all types of
public safety and criminal justice agencies, from emergency
communications and law enforcement to prosecutors and courts,
digitally transform how they manage digital evidence and data from
beginning to end, to get to the truth faster. NICE’s Evidencentral
platform features an ecosystem of integrated technologies that
bring data together to give a single view of the truth, enabling
public safety and justice agencies to do what they do better –
whether it’s responding to incidents, investigating and building
cases, or prosecuting crimes. With comprehensive digital
transformation solutions that can be deployed across entire
counties and states, NICE also helps everyone work better together,
so justice flows more smoothly, from incident to court.
https://www.nicepublicsafety.com.
About NICE With NICE (Nasdaq: NICE), it’s never been
easier for organizations of all sizes around the globe to create
extraordinary customer experiences while meeting key business
metrics. Featuring the world’s #1 cloud native customer experience
platform, CXone, NICE is a worldwide leader in AI-powered
self-service and agent-assisted CX software for the contact center
– and beyond. Over 25,000 organizations in more than 150 countries,
including over 85 of the Fortune 100 companies, partner with NICE
to transform - and elevate - every customer interaction.
www.nice.com
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: https://www.nice.com/company/legal/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Wooten, are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the “Company”). In some cases, such forward-looking
statements can be identified by terms such as “believe,” “expect,”
“seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,”
“plan,” “estimate,” or similar words. Forward-looking statements
are subject to a number of risks and uncertainties that could cause
the actual results or performance of the Company to differ
materially from those described herein, including but not limited
to the impact of changes in economic and business conditions;
competition; successful execution of the Company’s growth strategy;
success and growth of the Company’s cloud Software-as-a-Service
business; changes in technology and market requirements; decline in
demand for the Company's products; inability to timely develop and
introduce new technologies, products and applications; difficulties
in making additional acquisitions or difficulties or delays in
absorbing and integrating acquired operations, products,
technologies and personnel; loss of market share; an inability to
maintain certain marketing and distribution arrangements; the
Company’s dependency on third-party cloud computing platform
providers, hosting facilities and service partners; cyber security
attacks or other security breaches against the Company; privacy
concerns; changes in currency exchange rates and interest rates,
the effects of additional tax liabilities resulting from our global
operations, the effect of unexpected events or geo-political
conditions, such as the impact of conflicts in the Middle East that
may disrupt our business and the global economy; the effect of
newly enacted or modified laws, regulation or standards on the
Company and our products and various other factors and
uncertainties discussed in our filings with the U.S. Securities and
Exchange Commission (the “SEC”). For a more detailed description of
the risk factors and uncertainties affecting the company, refer to
the Company's reports filed from time to time with the SEC,
including the Company’s Annual Report on Form 20-F. The
forward-looking statements contained in this press release are made
as of the date of this press release, and the Company undertakes no
obligation to update or revise them, except as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20240229545355/en/
Corporate Media Contact Christopher Irwin-Dudek, +1 201
561 4442, ET, media@nice.com
Investors Marty Cohen, +1 551 256 5354, ET, ir@nice.com
Omri Arens, +972 3 763 0127, CET, ir@nice.com
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