State of Kansas’ Official Chatbot, Agent Kay, Wins Stevie® Award for Customer Service
March 11 2020 - 9:00AM
Business Wire
State chatbot’s outstanding customer service
recognized with international honor
Agent Kay, the official chatbot for the State of Kansas, was
honored with a Bronze Stevie® Award in the Contact Center Solution
– New category at the 14th annual Stevie Awards for Sales &
Customer Service.
Kansas’ Agent Kay solution was selected from among 2,600
nominations submitted by organizations from across the globe.
Entries in this category spanned virtually every industry. Winners
were determined by the average scores of more than 180
professionals worldwide on seven specialized judging
committees.
“We are thrilled to have our chatbot solution recognized,” said
Duncan Friend, Executive Director of Information Network of Kansas
(INK). “Our Kansas-based team knows exactly what other Kansans
experience when using these solutions, and we are proud of the
accomplishments we have made. We are excited to continue to make
government experiences purposeful, simple and convenient.”
Agent Kay was launched in June 2018. At the time of submission,
Agent Kay was integrated into six platforms:
- Kansas.gov
- Kansas.gov - Kansas Government Facebook Messenger
- Kansas Property Tax Payment
- Kansas WebFile
- Kansas Secretary of State
- Kansas Division of Vehicles Express
The State’s official chatbot is now also assisting visitors on
the Kansas Business One Stop site.
In 2019, Agent Kay was integrated into Kansas WebFile, becoming
the first instance of an artificial intelligence chatbot to support
a state income tax filing system. Since then, the chatbot has
received positive feedback and other prestigious awards for
transforming the way citizens and businesses interact with the
state.
The Stevie Awards for Sales & Customer Service are the
world’s top honors for customer service, contact center, business
development, and sales professionals. The Stevie Awards organizes
eight of the world’s leading business awards programs, also
including the prestigious American Business Awards® and
International Business Awards®.
ABOUT INK
The Information Network of Kansas, Inc. (INK) is a
public-private partnership responsible for the development of the
official website for the state of Kansas, Kansas.gov as well as
many other services provided to the citizens, business, and
agencies of the State of Kansas.
ABOUT NIC
NIC Inc. (Nasdaq: EGOV) launched the digital government industry
in 1992, and continues to lead it, providing a secure payment
engine and thousands of digital government solutions across a
network of more than 6,000 federal, state, and local government
agencies. In addition, NIC is a leading provider of outdoor
recreation solutions, with 1 out of 6 hunting and fishing licenses
in the United States sold using an NIC service. The company created
the nation's first personal assistant for government and
comprehensive mobile platform, Gov2Go®, as well as the innovative,
data-driven prescription drug monitoring platform, RxGov®. More
information is available at www.egov.com.
ABOUT The Stevie Awards
Stevie Awards are conferred in eight programs: the Asia-Pacific
Stevie Awards, the German Stevie Awards, the Middle East Stevie
Awards, The American Business Awards®, The International Business
Awards®, the Stevie Awards for Great Employers, the Stevie Awards
for Women in Business, and the Stevie Awards for Sales &
Customer Service. Stevie Awards competitions receive more than
12,000 entries each year from organizations in more than 70
nations. Honoring organizations of all types and sizes and the
people behind them, the Stevies recognize outstanding performances
in the workplace worldwide. Learn more about the Stevie Awards at
http://www.StevieAwards.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20200311005045/en/
Nolan Jones General Manager Kansas Information Consortium
785-296-5059 njones@egov.com
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