Mitel Enhances Contact Center Solution to Power Exceptional Customer Experiences for Today’s Mobile Consumer
June 29 2016 - 8:30AM
Features New Customer Engagement Tools at Call
Center Week Conference & Expo
Mitel® (Nasdaq:MITL) (TSX:MNW), a global leader in real-time
business, cloud and mobile communications, today announced
expansions to the MiContact Center Business digital customer
experience solution. The expansions provide cross-platform
integration and a browser-based application to help agents and
supervisors engage in more informed interactions with customers and
resolve issues faster.
As part of the enhancements, Mitel’s mobile, customer-centric
platform now extends to other Mitel platforms for businesses in
Europe with support for MiVoice Office 400 and MiVoice 5000. The
new web client, built on REST APIs, allows integration of embedded
communications tools, which can be accessed with ease, increased
worker mobility and deeper integration across an organization to
facilitate first-contact resolution.
Join Mitel at Call Center Week Conference & Expo in Las
Vegas to learn more.
Quotes
“With the new Mitel platform, we were able to quickly deploy our
multi-channel contact center capabilities on agent and supervisor
desktops using the new Web client, so we spend less time installing
software, and can focus on delivering great customer experiences,”
said Rex Dahl, Call Center Manager, Swanson Health Products. “Our
Mitel solution has helped deliver consistent experiences across all
digital interaction channels, sped up time to resolution, and given
us a complete toolkit to deliver the quality interactions our
customers demand.”
“The customer experience is being shaped by ongoing
consolidation across virtually every business sector and the
proliferation of IoT and M2M technology, which creates more
touchpoints into a business,” said Brian Spencer, General Manager,
Contact Center, Mitel. “We’re working with companies to integrate
solutions that reduce complexity and enable seamless, exceptional
experiences for their mobile consumers. This results in stickier,
long-term relationships and competitive advantages.”
Important Facts
- Mitel is the fastest-growing provider of cloud business
communications in the world.
- Mitel is the only communications brand across five Gartner
Magic Quadrant reports for business communications.
Related Materials
- Download the eBook “Customer Experience for Dummies”
- Download the infographic “The Power of the Mobile
Consumer”
- Download the eBook “Top Customer Experience Tips to Steal from
the Pros”
- Download the white paper “Delivering a Digital Customer
Experience for Today’s Mobile Consumer”
Social Media Twitter: Mitel
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About Mitel A global market leader in
enterprise and mobile communications powering more than 2
billion business connections and 2 billion mobile subscribers every
day, Mitel (Nasdaq:MITL) (TSX:MNW) helps businesses and
mobile carriers connect, collaborate and provide innovative
services to their customers. Our innovation and communications
experts serve more than 60 million business users in more than 100
countries, and 130 mobile service providers including 15 of the top
20 mobile carriers in the world. That makes us unique, and the only
company able to provide a bridge between enterprise and mobile
customers. For more information, go to www.mitel.com and
follow us on Twitter @Mitel.
Mitel is the registered trademark of Mitel Networks
Corporation.
All other trademarks are the property of their respective
owners.
MITL-C
Contact Information
Media – Americas
Camille Beasley
469-212-0433
camille.beasley@mitel.com
Investors
Michael McCarthy
469-574-8134
michael.mccarthy@mitel.com
Media – EMEA/AP
Duncan Miller
+44 (0) 1291 612 646
duncan.miller@mitel.com
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