Analysis of more than 18 billion transactions
identifies LivePerson among the most popular AI solutions for
the enterprise
NEW
YORK, April 11, 2024 /PRNewswire/ -- According
to Zscaler's 2024 AI Security Report, LivePerson (Nasdaq: LPSN),
the enterprise leader in digital customer conversations, has become
one of the most widely used applications for enterprise AI
transactions.
The Zscaler ThreatLabz 2024 AI Security Report analyzed more
than 18 billion transactions to identify trends in how enterprises
use artificial intelligence and machine learning tools today.
According to the report, enterprise AI/ML transactions on the
company's Zero Trust Exchange™ — the world's largest any-to-any
security cloud platform — increased from 521 million monthly in
April 2023 to 3.1 billion monthly by
January 2024, a nearly 600% increase.
At the same time, the report noted that "the majority of AI
transactions are being driven by a relatively small set of
market-leading AI tools."
LivePerson was identified in the report as one of the top five
most widely used AI applications by transaction volume, along with
ChatGPT, Drift, OpenAI (measured separately from the company's
ChatGPT app), and Writer.
"As the volume of AI transactions continues to increase at an
incredible pace, enterprises around the world are looking for AI
partners they can trust for safe, connected, and customer-centric
experiences," said Alex Kroman, EVP,
Product and Technology at LivePerson. "As the ranking in Zscaler's
analysis reflects, LivePerson has become a leading player in this
space, and we're proud to be a trusted partner for brands embracing
the digital-first, AI-empowered future."
Over the past year, LivePerson has earned several recognitions
for its impact, innovation, and partnership with the world's top
brands on delivering better digital customer conversations,
including:
- Fast Company: named to list of Most Innovative Companies in the
World in the Applied AI category
- Digiday: awarded "Best E-Commerce Technology"
- The CX Awards: recognized for "Best Use of AI"
- Stevie Awards: named "Technology Partner of the Year" and "Best
Contact Center Solution"
- Industry analysts: recognized multiple times by Forrester,
Gartner, Aragon, and more
To learn more about The Zscaler ThreatLabz 2024 AI Security
Report, click here, and to learn more about LivePerson's
award-winning solutions for digital customer conversations, join
the company's May 23, 2024 virtual
Spark product launch event or visit www.liveperson.com.
About LivePerson
LivePerson (NASDAQ: LPSN)
is the enterprise leader in digital customer conversations. The
world's leading brands — including HSBC, Chipotle, and Virgin Media
— use our award-winning Conversational Cloud platform to connect
with millions of consumers. We power nearly a billion
conversational interactions every month, providing a uniquely rich
data set and AI-powered solutions to accelerate contact center
transformation, supercharge agent productivity, and deliver more
personalized customer experiences. Fast Company named us the
#1 Most Innovative AI Company in the world. To talk with us or our
AI, please visit liveperson.com.
Forward-Looking Statements
Statements in this press release regarding LivePerson that are not
historical facts are forward-looking statements and
are being made pursuant to the safe harbor provisions of the
Private Securities Litigation Reform Act of 1995.
Forward-looking statements are subject to risks and uncertainties,
and actual events or results may differ materially from our
expectations. Some of the factors that could cause events or
results to differ from our expectations include, without
limitation, our ability to execute on and deliver our current
business and product plans and goals, and the other factors
described in the "Risk Factors" section of the Company's Annual
Report on Form 10-K for the year ended December 31, 2023, filed with the SEC on
March 4, 2024. Readers are cautioned
not to place undue reliance on these forward-looking statements,
which speak only as of their dates.
CONTACT:
Mike Tague
mtague@liveperson.com
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SOURCE LivePerson, Inc.