Leading conversational AI company, recognized
across multiple Gartner reports, fulfills all functional areas in
Digital Customer Service and Support in new Gartner Market Guide
report
NEW
YORK, Nov. 16, 2023 /PRNewswire/ -- LivePerson
(Nasdaq: LPSN), the global leader in enterprise conversations, has
been recognized in the Gartner Market Guide for Digital Customer
Service and Support for the second time in a row.
According to Gartner, "digital customer service offerings focus
on seamless conversation orchestration across digital channels
complementing, or in some cases replacing, traditional customer
service platforms." The Market Guide is intended to help customer
service and support technology leaders evaluate vendors in this
market.
LivePerson fulfills all 9 functional areas in the Market Guide
for Digital Customer Service and Support, including:
- Digital engagement (getting connected)
- Co-browsing
- Conversation orchestration
- Knowledge management support
- Continuous intelligence
- Automation of engagement
- Agent desktop
- Integration or data ingestion capabilities
- Forecasting and planning for persistent engagement
In addition to being named a Representative Vendor in the
Gartner Market Guide for Digital Customer Service and Support,
LivePerson has also been named a Sample Vendor in the Gartner Hype
Cycle™ for Customer Service and Support Technologies for three
consecutive years, and was recognized as a Representative Vendor in
the 2023 Gartner Market Guide for Speech Analytics Platforms.
"LivePerson's platform was built on the premise that the same
natural, conversational experiences we enjoy with friends and
family should be available to consumers every time they interact
with their favorite brands, especially when it comes to resolving
issues and getting help," said Alex
Kroman, Executive Vice President, Product and Technology at
LivePerson. "We're excited to be recognized across multiple
Gartner reports, including this second time in a row in the Market
Guide for Digital Customer Service and Support."
To learn more about LivePerson's solutions for enterprise
conversations, visit liveperson.com, and download the Gartner
Market Guide for Digital Customer Service and Support using your
Gartner.com login.
*Gartner Research Methodologies, Gartner Market Guide,
November 8, 2023,
https://www.gartner.com/en/research/methodologies/market-guide
Gartner, Market Guide for Digital Customer Service and Support, By
David Norrie, Steve Blood, Bern
Elliot, 18 September 2023.
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of Gartner, Inc. and/or its affiliates in the U.S. and
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respect to this research, including any warranties of
merchantability or fitness for a particular purpose.
About LivePerson, Inc.
LivePerson (NASDAQ: LPSN)
is the global leader in enterprise conversations. Hundreds of the
world's leading brands — including HSBC, Chipotle, and Virgin Media
— use our award-winning Conversational Cloud platform to connect
with millions of consumers. We power nearly a billion
conversational interactions every month, providing a uniquely rich
data set and safety tools to unlock the power of Conversational AI
for better business outcomes. Fast Company named us the #1 Most
Innovative AI Company in the world. To talk with us or our AI,
please visit liveperson.com.
Contact:
Mike Tague
mtague@liveperson.com
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SOURCE LivePerson, Inc.