WALTHAM, Mass., June 4, 2015 /PRNewswire/ -- Lionbridge
Technologies, Inc. (NASDAQ: LIOX) today announced that
GeoFluent® by Lionbridge is now available
via the Zendesk cloud-based customer service platform.
GeoFluent is the industry's only cloud-based, real-time
translation platform. By integrating GeoFluent with the
Zendesk customer service platform, Lionbridge brings fast, quality
translation in multiple languages to thousands of Zendesk customers
and simplifies and expedites multilingual customer support
ticketing.
Quicker time to resolution has been shown to increase
international revenue, reduce in-country infrastructure, support
costs, and build customer satisfaction. GeoFluent by Lionbridge
addresses time to resolution by allowing customer service
representatives to instantly translate communications into multiple
languages.
"Companies are shifting to manage global customer support
centrally through online systems like Zendesk," said Lionbridge SVP
and GM of Global Offerings, Marc
Osofsky. "GeoFluent integrated with Zendesk solves the
language challenge of real-time response across 40 languages while
eliminating the need for costly in-country contact centers."
Zendesk is a leading cloud-based customer service software
company designed to bring organizations and their customers closer
together. With more than 57,000 paid customer accounts, Zendesk is
used by organizations in 150 countries and territories to provide
support in more than 40 languages.
The new Zendesk integration with GeoFluent by Lionbridge makes
it possible to:
- Reduce costs and time associated with supporting customers
across languages and geographies.
- Improve customer satisfaction by enabling customer support
agents to instantly translate Zendesk messages in real-time for
both the customer or site visitor and the customer service
agent.
- Support more than 40 languages, including English, French,
Spanish, German, Italian, Portuguese, Russian, Arabic, Traditional
and Simplified Chinese, and Japanese.
The new capabilities are immediately available for both
Lionbridge and Zendesk customers. For additional details, please
visit http://geofluent.lionbridge.com.
About GeoFluent by Lionbridge
GeoFluent by Lionbridge is a real-time translation technology
that provides an additional configuration layer to enable state
of-the-art real-time conversations and content sharing with users
who speak, read, and write different languages. With
cost-effective, real-time translation, global businesses or
organizations with multi-lingual customer bases can broaden reach,
unlock new revenue opportunities, strengthen customer loyalty and
reduce customer support time and costs regardless of language,
location or device.
Key features include:
- Customization to enable global brand consistency and to ensure
high quality automated translation.
- Integration to seamlessly embed real time translation with the
Zendesk platform.
- Security to ensure that sensitive content is maintained in a
secure, private workspace.
- Normalization to identify branded terms, industry lexicon,
slang, typos and communication shortcuts common in mobile device
interactions, resulting in higher quality translation.
- Iterative process improvement methodology to address
translation quality.
GeoFluent is a registered trademark of Lionbridge
Technologies, Inc.
About Lionbridge
Lionbridge enables more than 800 world-leading brands to
increase international market share, speed adoption of products and
effectively engage their customers in local markets worldwide.
Using our innovative cloud technology platforms and our global
crowd of more than 100,000 professional cloud workers, we provide
translation, online marketing, global content management and
application testing solutions that ensure global brand consistency,
local relevancy and technical usability across all touch points of
the customer lifecycle. Based in Waltham,
Mass., Lionbridge maintains solution centers in 28
countries. To learn more, visit http://www.lionbridge.com.
Media Contact
Sara
Buda, Lionbridge Technologies
sara.buda@lionbridge.com/978-964-1404
To view the original version on PR Newswire,
visit:http://www.prnewswire.com/news-releases/lionbridge-integrates-geofluent-machine-translation-with-zendesk-customer-service-platform-to-deliver-real-time-multilingual-online-support-300094141.html
SOURCE Lionbridge Technologies, Inc.