LogMeIn Partners with Lionbridge to Embed Real-Time Translation into Its Customer Engagement Solution BoldChat
December 03 2014 - 6:20AM
Business Wire
Integration with Lionbridge GeoFluent Real-Time
Chat Translation extends BoldChat’s customer engagement
capabilities for global businesses
LogMeIn, Inc. (NASDAQ:LOGM) and Lionbridge Technologies, Inc.
(NASDAQ: LIOX) have announced a new partnership to bring real-time
translation capabilities to BoldChat, LogMeIn’s multichannel and
multi-device customer engagement offering.
Starting with BoldChat’s signature live chat capabilities, the
integration with Lionbridge’s GeoFluent real-time translation
allows sales and customer service staff to engage online and mobile
customers in their native language by instantly translating the
online conversation. As a result, multinational businesses – or
even businesses with multilingual customer bases – can
significantly broaden their reach, boost brand loyalty and
cost-effectively support customers, regardless of language,
location or device.
The new integrated capabilities were designed, tested and
optimized for mobile engagement, and work with BoldChat’s mobile
web and mobile app capabilities.
The new integration with GeoFluent makes it possible to:
- Reduce costs and time associated with
supporting customers across languages and geographies through
reduced staffing needs and providing chat agents to instantly
translate BoldChat messages in real-time for both the customer or
site visitor and the customer service agent.
- Identify and translate branded terms,
industry lexicon, slang, typos and communication shortcuts common
in mobile device interactions, resulting in higher quality
translation. Agents can also choose to preview translated text and
make adjustments, if needed, before sending to the visitor.
- Support “language swapping,” where
agents can see when a visitor’s language has changed and quickly
alter the conversation to adapt to the new language.
- Support more than 40 languages,
including English, French, Spanish, German, Italian, Portuguese,
Russian, Arabic, Traditional and Simplified Chinese, and
Japanese.
“Serving today’s connected customer has become both a challenge
and an opportunity for businesses. Lionbridge shares LogMeIn’s
commitment to empower companies to better engage with their
customers across devices, and more importantly, to unlock the
inherent possibilities created by this increasing connectivity,”
said Steve Castro-Miller, LogMeIn’s vice president of products for
BoldChat. “Companies can support global customers and multi-lingual
regions in a manner and language that best suits each
consumer.”
“By integrating with GeoFluent, LogMeIn has made BoldChat truly
global,” said Marc Osofsky, SVP & GM of Global Offerings at
Lionbridge. “BoldChat clients can now support customer chats in 40
languages with English only staff. We believe this means improved
customer engagement, higher conversion rates and reduced
costs.”
The new capabilities are immediately available for customers of
both BoldChat Enterprise and Lionbridge. For additional details,
please contact sales@boldchat.com.
About Lionbridge
Lionbridge enables more than 800 world-leading brands to
increase international market share, speed adoption of products and
effectively engage their customers in local markets worldwide.
Using our innovative cloud technology platforms and our global
crowd of more than 100,000 professional cloud workers, we provide
translation, online marketing, global content management and
application testing solutions that ensure global brand consistency,
local relevancy and technical usability across all touch points of
the customer lifecycle. Based in Waltham, Mass., Lionbridge
maintains solution centers in 26 countries. To learn more, visit
http://www.lionbridge.com.
About LogMeIn, Inc.
LogMeIn (NASDAQ:LOGM) transforms the way people work and live
through secure connections to the computers, devices, data, and
people that make up their digital world. The company’s cloud
services free millions of people to work from anywhere, empower IT
professionals to securely embrace the modern cloud-centric
workplace, give companies new ways to reach and support today’s
connected customer, and help businesses bring the next generation
of connected products to market. LogMeIn is headquartered in
Boston’s Innovation District with offices in Australia, Hungary,
India, Ireland, and the UK.
# # #
LogMeIn is a trademark of LogMeIn in the U.S. and other
countries. Lionbridge and GeoFluent are trademarks of
Lionbridge.
Photos/Multimedia Gallery Available:
http://www.businesswire.com/multimedia/home/20141203005389/en/
Media contacts:Valerio RossettiRed Lorry Yellow Lorry for
LogMeIn+44 (0)20 7403 8878logmein@rlyl.comorJessica BrancoMatter
Communications for
Lionbridge+1-401-649-4259jbranco@matternow.com
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