0000932696false00009326962024-02-152024-02-15

UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, DC 20549
FORM 8-K
CURRENT REPORT
Pursuant to Section 13 or 15(d)
of the Securities Exchange Act of 1934
Date of Report (Date of earliest event reported):  February 15, 2024
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INSIGHT ENTERPRISES, INC.
(Exact name of registrant as specified in its charter)
_____________________________
Delaware0-2509286-0766246
(State or other jurisdiction
of incorporation)
(Commission
File Number)
(I.R.S. Employer
Identification No.)
2701 East Insight Way,
Chandler,Arizona85286
(Address of principal executive offices)(Zip Code)
Registrant's telephone number, including area code:
(480333-3000
Not Applicable
(Former name or former address, if changed since last report)
_____________________________
Check the appropriate box below if the Form 8-K filing is intended to simultaneously satisfy the filing obligation of the registrant under any of the following provisions:
Written communications pursuant to Rule 425 under the Securities Act (17 CFR 230.425)
Soliciting material pursuant to Rule 14a-12 under the Exchange Act (17 CFR 240.14a-12)
Pre-commencement communications pursuant to Rule 14d-2(b) under the Exchange Act (17 CFR 240.14d-2(b))
Pre-commencement communications pursuant to Rule 13e-4(c) under the Exchange Act (17 CFR 240.13e-4(c))
Securities registered pursuant to Section 12(b) of the Act:
Title of each classTrading SymbolName of each exchange on which registered
Common stock, par value $0.01NSITThe NASDAQ Global Select Market
Indicate by check mark whether the registrant is an emerging growth company as defined in Rule 405 of the Securities Act of 1933 (§ 230.405 of this chapter) or Rule 12b-2 of the Securities Exchange Act of 1934 (§ 240.12b-2 of this chapter).
Emerging growth company
If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act.     



Item 2.02    Results of Operations and Financial Condition.
On February 15, 2024, Insight Enterprises, Inc. announced by press release its results of operations for the fourth quarter and full year ended December 31, 2023. A copy of the press release and accompanying investor presentation are attached hereto as Exhibits 99.1 and 99.2, respectively, and incorporated by reference herein.  The information disclosed under this Item 2.02, including Exhibits 99.1 and 99.2 hereto, shall not be deemed “filed” for purposes of Section 18 of the Securities Exchange Act of 1934, as amended (the “Exchange Act”), or deemed incorporated by reference in any filing under the Securities Act of 1933, as amended, or the Exchange Act, except as shall be expressly set forth by specific reference in such a filing.
Item 9.01.    Financial Statements and Exhibits.
(d) Exhibits.
Exhibit
Number
Description
99.1
99.2
104Cover Page Interactive Data File (formatted as Inline XBRL).



SIGNATURES
Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this report to be signed on its behalf by the undersigned hereunto duly authorized.
Insight Enterprises, Inc.
Date:February 15, 2024By:/s/ Rachael A. Crump
Rachael A. Crump
Chief Accounting Officer

EXHIBIT 99.1
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FOR IMMEDIATE RELEASE
NASDAQ: NSIT
INSIGHT ENTERPRISES, INC. REPORTS
FOURTH QUARTER AND FULL YEAR RESULTS
Strong execution leads to record gross margin
for the fourth quarter and full year
CHANDLER, AZ – February 15, 2024 – Insight Enterprises, Inc. (NASDAQ: NSIT) (the “Company”) today reported financial results for the quarter and full year ended December 31, 2023.  Highlights include:

Gross profit increased 4% year over year to $436.2 million with gross margin expanding 270 basis points to a record 19.5% for the fourth quarter and up 2% for the full year
Insight Core Services gross profit grew 7% year over year for the fourth quarter and up 8% for the full year
Cloud gross profit grew 43% year over year for the fourth quarter and up 26% for the full year
Earnings from operations increased 16% year over year to $131.9 million for the fourth quarter and up 1% for the full year
Adjusted earnings from operations increased 16% year over year to $148.7 million for the fourth quarter and up 5% for the full year
Diluted earnings per share of $2.42 increased 14% year over year for the fourth quarter and decreased 1% for the full year
Adjusted diluted earnings per share of $2.98 increased 18% year over year for the fourth quarter and of $9.69 increased 6% for the full year
Cash flows provided by operating activities were $205.8 million for the fourth quarter and $619.5 million for the full year

In the fourth quarter of 2023, net sales were down 11%, year to year, while gross profit increased 4%. Gross margin expanded 270 basis points compared to the fourth quarter of 2022 to a record 19.5%. Earnings from operations of $131.9 million increased 16% compared to $114.0 million in the fourth quarter of 2022. Adjusted earnings from operations of $148.7 million increased 16% compared to $128.3 million in the fourth quarter of 2022. Consolidated net earnings were $90.6 million, or 4.1% of net sales, in the fourth quarter of 2023, and adjusted consolidated net earnings were $103.1 million or 4.6% of net sales. Diluted earnings per share for the quarter was $2.42, up 14%, year over year, and Adjusted diluted earnings per share was a quarterly record $2.98, up 18%, year over year.

“In the fourth quarter, we achieved gross profit growth of 4% and impressive adjusted diluted earnings per share growth of 18%, strengthened by acquisitions we made in the second half of the year,” stated Joyce Mullen, President and Chief Executive Officer. “We continued to see strength in cloud and services gross profit, which offset a decline in gross profit from hardware,” Mullen stated.

For the full year 2023, net sales decreased 12%, year to year, to $9.2 billion. Gross profit increased 2% while gross margin of 18.2% expanded 250 basis points compared to the prior year. Earnings from operations of $419.8 million increased 1% compared to $413.7 million in 2022. Adjusted earnings from operations of $492.1 million increased 5% compared to $466.6 million in 2022. Diluted earnings per share for the full year 2023 was $7.55, down 1%, year to year. Adjusted diluted earnings per share was a full year record $9.69, up 6%, year over year.

“We made critical shifts in our operational model to position us well for the future as a solutions integrator,” stated Mullen. “In a tough year from a demand perspective, we achieved record gross margin of 18.2% driven by 26% growth in cloud gross profit and 8% growth in Insight Core Services gross profit. We also generated record cash flows from operating activities of $620 million and record Adjusted diluted earnings per share of $9.69 for the year” stated Mullen.
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Insight Enterprises, Inc.2701 E. Insight WayChandler, Arizona 85286800.467.4448FAX 480.760.8958


KEY HIGHLIGHTS

Results for the Quarter:
Consolidated net sales for the fourth quarter of 2023 of $2.2 billion decreased 11%, year to year, when compared to the fourth quarter of 2022. Product net sales decreased 14%, year to year, and services net sales increased 6%, year over year.
Net sales in North America decreased 14%, year to year, to $1.8 billion;
Product net sales decreased 16%, year to year, to $1.5 billion;
Services net sales increased 2%, year over year, to $318.6 million;
Net sales in EMEA increased 4%, year over year, to $390.5 million; and
Net sales in APAC increased 1%, year over year, to $55.1 million.
Excluding the effects of fluctuating foreign currency exchange rates, consolidated net sales decreased 11%, year to year, with declines in net sales in North America and EMEA of 14% and 1%, year to year, respectively, partially offset by an increase in net sales in APAC of 1%, year over year.
Consolidated gross profit increased 4% compared to the fourth quarter of 2022 to $436.2 million, with consolidated gross margin expanding 270 basis points to a record 19.5% of net sales. Product gross profit decreased 9%, year to year, and services gross profit increased 16%, year over year. Cloud gross profit grew 43%, year over year, and Insight Core Services gross profit increased 7%, year over year. By segment, gross profit:
increased 2% in North America, year over year, to $353.8 million (19.8% gross margin);
increased 10% in EMEA, year over year, to $67.3 million (17.2% gross margin); and
increased 6% in APAC, year over year, to $15.0 million (27.2% gross margin).
Excluding the effects of fluctuating foreign currency exchange rates, consolidated gross profit was up 3%, year over year, with gross profit growth in North America, EMEA and APAC of 2%, 5% and 7%, respectively, year over year.
Consolidated earnings from operations increased 16% compared to the fourth quarter of 2022 to $131.9 million, or 5.9% of net sales. By segment, earnings from operations:
increased 18% in North America, year over year, to $117.4 million, or 6.6% of net sales;
decreased 8% in EMEA, year to year, to $9.9 million, or 2.5% of net sales; and
increased 16% in APAC, year over year, to $4.6 million, or 8.3% of net sales.
Excluding the effects of fluctuating foreign currency exchange rates, consolidated earnings from operations were up 16%, year over year, with increased earnings from operations in North America and APAC of 18% and 17%, year over year, respectively, partially offset by a decrease in earnings from operations in EMEA of 8%, year to year.
Adjusted earnings from operations increased 16% compared to the fourth quarter of 2022 to $148.7 million, or 6.6% of net sales. By segment, adjusted earnings from operations:
increased 17% in North America, year over year, to $131.7 million, or 7.4% of net sales;
increased 3% in EMEA, year over year, to $12.1 million, or 3.1% of net sales; and
increased 15% in APAC, year over year, to $4.8 million, or 8.7% of net sales.
Excluding the effects of fluctuating foreign currency exchange rates, Adjusted consolidated earnings from operations were up 16%, year over year, with increased Adjusted earnings from operations in North America, EMEA and APAC of 17%, 2% and 16%, respectively, year over year.
Consolidated net earnings and diluted earnings per share for the fourth quarter of 2023 were $90.6 million and $2.42, respectively, at an effective tax rate of 25.8%.
Adjusted consolidated net earnings and Adjusted diluted earnings per share for the fourth quarter of 2023 were $103.1 million and $2.98, respectively. Excluding the effects of fluctuating foreign currency exchange rates, Adjusted diluted earnings per share increased 18% year over year.
Results for the Year:
Consolidated net sales of $9.2 billion for 2023 decreased 12%, year to year, when compared to 2022.
Net sales in North America decreased 13%, year to year, to $7.4 billion;
Product net sales decreased 15%, year to year, to $6.2 billion;
Services net sales increased 2%, year over year, to $1.2 billion;
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Insight Enterprises, Inc.2701 E. Insight WayChandler, Arizona 85286800.467.4448FAX 480.760.8958


Net sales in EMEA decreased 9%, year to year, to $1.6 billion; and
Net sales in APAC decreased 2%, year to year, to $229.8 million.
Excluding the effects of fluctuating foreign currency exchange rates, consolidated net sales decreased 12%, year to year, with declines in net sales in North America and EMEA of 13% and 9%, year to year, respectively, partially offset by an increase in net sales in APAC of 1%.
Consolidated gross profit increased 2% compared to 2022 to $1.7 billion, with consolidated gross margin expanding 250 basis points to 18.2% of net sales. Product gross profit decreased 8%, year to year, and services gross profit increased 12%, year over year. Cloud gross profit grew 26%, year over year, and Insight core services gross profit increased 8%, year over year. By segment, gross profit:
increased 1% in North America, year over year, to $1.3 billion (18.2% gross margin);
increased 5% in EMEA, year over year, to $260.0 million (16.6% gross margin); and
increased 4% in APAC, year over year, to $63.6 million (27.7% gross margin).
Excluding the effects of fluctuating foreign currency exchange rates, consolidated gross profit was up 2%, year over year, with gross profit growth in North America, EMEA and APAC of 2%, 4% and 8%, respectively, year over year.
Consolidated earnings from operations increased 1% compared to the full year of 2022 to $419.8 million, or 4.6% of net sales. By segment, earnings from operations:
increased 3% in North America, year over year, to $362.1 million, or 4.9% of net sales;
decreased 14% in EMEA, year to year, to $38.1 million, or 2.4% of net sales; and
increased 3% in APAC, year over year, to $19.6 million, or 8.5% of net sales.
Excluding the effects of fluctuating foreign currency exchange rates, consolidated earnings from operations were up 2%, year over year, with increased earnings from operations in North America and APAC of 4% and 6%, year over year, respectively, partially offset by a decrease in earnings from operations in EMEA of 14%, year to year.
Adjusted earnings from operations increased 5% compared to the full year of 2022 to $492.1 million, or 5.4% of net sales. By segment, adjusted earnings from operations:
increased 6% in North America, year over year, to $424.4 million, or 5.7% of net sales;
decreased 1% in EMEA, year to year, to $47.6 million, or 3.0% of net sales; and
increased 3% in APAC, year over year, to $20.2 million, or 8.8% of net sales.
Excluding the effects of fluctuating foreign currency exchange rates, Adjusted consolidated earnings from operations were up 6%, year over year, with increased Adjusted earnings from operations in North America and APAC of 7% and 6%, year over year, respectively, partially offset by a decrease in Adjusted earnings from operations in EMEA of 1%, year to year.
Consolidated net earnings and diluted earnings per share for the full year of 2023 were $281.3 million and $7.55, respectively, at an effective tax rate of 25.6%.
Adjusted consolidated net earnings and Adjusted diluted earnings per share for the full year of 2023 were $335.6 million and $9.69, respectively. Excluding the effects of fluctuating foreign currency exchange rates, Adjusted diluted earnings per share increased 7% year over year.
In discussing financial results for the three and twelve months ended December 31, 2023 and 2022 in this press release, the Company refers to certain financial measures that are adjusted from the financial results prepared in accordance with United States generally accepted accounting principles (“GAAP”).  When referring to non-GAAP measures, the Company refers to them as “Adjusted.”  See “Use of Non-GAAP Financial Measures” for additional information.  A tabular reconciliation of financial measures prepared in accordance with GAAP to the non-GAAP financial measures is included at the end of this press release.
In some instances, the Company refers to changes in net sales, gross profit, earnings from operations and Adjusted earnings from operations on a consolidated basis and in North America, EMEA and APAC excluding the effects of fluctuating foreign currency exchange rates. In addition, the Company refers to changes in Adjusted diluted earnings per share on a consolidated basis excluding the effects of fluctuating foreign currency exchange rates.  In computing these changes and percentages, the Company compares the current year amount as translated into U.S. dollars under the applicable accounting standards to the prior year amount in local currency translated into U.S. dollars utilizing the weighted average translation rate for the current period.
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Insight Enterprises, Inc.2701 E. Insight WayChandler, Arizona 85286800.467.4448FAX 480.760.8958


The tax effect of Adjusted amounts referenced herein were computed using the statutory tax rate for the taxing jurisdictions in the operating segment in which the related expenses were recorded, adjusted for the effects of valuation allowances on net operating losses in certain jurisdictions.
GUIDANCE
For the full year 2024, the Company expects Adjusted diluted earnings per share to be between $10.50 and $10.80. We expect to deliver gross profit growth in the mid to high teens and expect that our gross margin will be approximately 19%. We expect that operating expenses will grow at a higher rate than gross profit.
This outlook assumes:
interest expense of $40 to $42 million;
an effective tax rate of 26% for the full year;
capital expenditures of $50 to $55 million; and
an average share count for the full year of 35.2 million shares.
This outlook excludes acquisition-related intangibles amortization expense of approximately $60 million, assumes no acquisition or integration related expenses, transformation or severance and restructuring expenses, net and no significant change in our debt instruments or the macroeconomic environment. Due to the inherent difficulty of forecasting some of these types of expenses, which impact net earnings, diluted earnings per share and selling and administrative expenses, the Company is unable to reasonably estimate the impact of such expenses, if any, to net earnings, diluted earnings per share and selling and administrative expenses. Accordingly, the Company is unable to provide a reconciliation of GAAP to non-GAAP diluted earnings per share for the full year 2024 forecast.
CONFERENCE CALL AND WEBCAST
The Company will host a conference call and live webcast today at 9:00 a.m. ET to discuss fourth quarter and full year 2023 results of operations. A live webcast of the conference call (in listen-only mode) will be available on the Company’s web site at http://investor.insight.com/, and a replay of the webcast will be available on the Company’s web site for a limited time following the call. To access the live conference call, please register in advance using the event link on the Company's web site. Upon registering, participants will receive dial-in information via email, as well as a unique registrant ID, event passcode, and detailed instructions regarding how to join the call.
USE OF NON-GAAP FINANCIAL MEASURES
The non-GAAP financial measures are referred to as “Adjusted”. Adjusted earnings from operations, Adjusted net earnings and Adjusted diluted earnings per share exclude (i) severance and restructuring expenses, net, (ii) certain executive recruitment and hiring related expenses, (iii) amortization of intangible assets, (iv) transformation costs, (v) certain acquisition and integration related expenses, (vi) certain third-party data center service outage related expenses and recoveries, and (vii) the tax effects of each of these items, as applicable. Transformation costs represent costs we are incurring to transform our business, to help us achieve our strategic objectives, including becoming a leading solutions integrator. The Company excludes these items when internally evaluating earnings from operations, tax expense, net earnings and diluted earnings per share for the Company and earnings from operations for each of the Company’s operating segments. Adjusted diluted earnings per share also includes the impact of the benefit from the note hedge where the Company’s average stock price for the fourth quarter of 2023 was in excess of $68.32, which is the initial conversion price of the convertible senior notes. Adjusted EBITDA excludes (i) interest expense, (ii) income tax expense, (iii) depreciation and amortization of property and equipment, (iv) amortization of intangible assets, (v) severance and restructuring expenses, net, (vi) certain executive recruitment and hiring related expenses, (vii) transformation costs (viii) certain acquisition and integration related expenses, and (ix) certain third-party data center service outage related expenses and recoveries. Adjusted return on invested capital (“ROIC”) excludes (i) severance and restructuring expenses, net, (ii) certain executive recruitment and hiring related expenses, (iii) amortization of intangible assets, (iv) transformation costs, (v) certain acquisition and integration related expenses, (vi) certain third-party data center service outage related expenses and recoveries, and (vii) the tax effects of each of these items, as applicable.  
These non-GAAP measures are used by the Company and its management to evaluate financial performance against budgeted amounts, to calculate incentive compensation, to assist in forecasting future performance and to compare the Company’s results to those of the Company’s competitors. The Company believes that
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Insight Enterprises, Inc.2701 E. Insight WayChandler, Arizona 85286800.467.4448FAX 480.760.8958


these non-GAAP financial measures are useful to investors because they allow for greater transparency, facilitate comparisons to prior periods and the Company’s competitors’ results and assist in forecasting performance for future periods. These non-GAAP financial measures are not prepared in accordance with GAAP and may be different from non-GAAP financial measures presented by other companies. Non-GAAP financial measures should not be considered as a substitute for, or superior to, measures of financial performance prepared in accordance with GAAP.
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Insight Enterprises, Inc.2701 E. Insight WayChandler, Arizona 85286800.467.4448FAX 480.760.8958

FINANCIAL SUMMARY TABLE
(DOLLARS IN THOUSANDS, EXCEPT PER SHARE DATA)
(UNAUDITED)
Three Months Ended
December 31,
Twelve Months Ended
December 31,
20232022change20232022change
Insight Enterprises, Inc.
Net sales:
Products$1,827,980$2,119,061(14%)$7,631,388$8,947,787(15%)
Services$408,031$383,5496%$1,544,452$1,483,4044%
Total net sales$2,236,011$2,502,610(11%)$9,175,840$10,431,191(12%)
Gross profit$436,150$420,5594%$1,669,525$1,636,5672%
Gross margin19.5%16.8%270 bps18.2%15.7%250 bps
Selling and administrative expenses$298,206$304,766(2%)$1,236,243$1,216,6602%
Severance and restructuring expenses, net$3,136$1,451> 100%$6,091$4,23544%
Acquisition and integration related expenses$2,947$326> 100%$7,396$1,972> 100%
Earnings from operations$131,861$114,01616%$419,795$413,7001%
Net earnings$90,608$77,47717%$281,309$280,608—%
Diluted earnings per share$2.42$2.1314%$7.55$7.66(1%)
North America
Net sales:
Products$1,471,761$1,760,826(16%)$6,167,512$7,291,301(15%)
Services$318,591$311,7802%$1,214,842$1,193,0912%
Total net sales$1,790,352$2,072,606(14%)$7,382,354$8,484,392(13%)
Gross profit$353,812$345,2872%$1,345,955$1,328,3331%
Gross margin19.8%16.7%310 bps18.2%15.7%250 bps
Selling and administrative expenses$230,913$244,965(6%)$976,172$973,798—%
Severance and restructuring expenses, net$2,741$912> 100%$3,793$2,38459%
Acquisition and integration related expenses$2,781$69> 100%$3,908$1,715>100%
Earnings from operations$117,377$99,34118%$362,082$350,4363%
Sales Mix****
Hardware57 %64 %(23%)61 %68 %(22%)
Software25 %21 %2%23 %18 %7%
Services18 %15 %2%16 %14 %2%
100 %100 %(14%)100 %100 %(13%)
EMEA
Net sales:
Products$325,122$324,625—%$1,331,338$1,511,897(12%)
Services$65,406$50,55829%$232,316$200,62416%
Total net sales$390,528$375,1834%$1,563,654$1,712,521(9%)
Gross profit$67,343$61,18010%$259,987$247,2695%
Gross margin17.2%16.3%90 bps16.6%14.4%220 bps
Selling and administrative expenses$56,993$49,76315%$216,246$200,9888%
Severance and restructuring expenses, net$285$450(37%)$2,125$1,76021%
Acquisition and integration related expenses$166$257(35%)$3,488$257>100%
Earnings from operations$9,899$10,710(8%)$38,128$44,264(14%)
Sales Mix****
Hardware29 %37 %(16%)35 %38 %(16%)
Software54 %50 %12%50 %50 %(8%)
Services17 %13 %29%15 %12 %16%
100 %100 %4%100 %100 %(9%)
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Insight Enterprises, Inc.2701 E. Insight WayChandler, Arizona 85286800.467.4448FAX 480.760.8958

FINANCIAL SUMMARY TABLE (CONTINUED)
(DOLLARS IN THOUSANDS, EXCEPT PER SHARE DATA)
(UNAUDITED)
Three Months Ended
December 31,
Twelve Months Ended
December 31,
20232022change20232022change
APAC
Net sales:
Products$31,097$33,610(7%)$132,538$144,589(8%)
Services$24,034$21,21113%$97,294$89,6898%
Total net sales$55,131$54,8211%$229,832$234,278(2%)
Gross profit$14,995$14,0926%$63,583$60,9654%
Gross margin27.2%25.7%150 bps27.7%26.0%170 bps
Selling and administrative expenses$10,300$10,0383%$43,825$41,8745%
Severance and restructuring expenses$110$8924%$173$9190%
Earnings from operations$4,585$3,96516%$19,585$19,0003%
Sales Mix****
Hardware18 %24 %(28%)19 %25 %(24)%
Software39 %37 %6%39 %37 %2%
Services43 %39 %13%42 %38 %8%
100 %100 %1%100 %100 %(2%)
**    Change in sales mix represents growth/decline in category net sales on a U.S. dollar basis and does not exclude the effects of fluctuating foreign currency exchange rates
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Insight Enterprises, Inc.2701 E. Insight WayChandler, Arizona 85286800.467.4448FAX 480.760.8958


FORWARD-LOOKING INFORMATION

Certain statements in this release and the related conference call, webcast and presentation are “forward-looking statements” within the meaning of the Private Securities Litigation Reform Act of 1995. Forward-looking statements, including those related to the impact of inflation and higher interest rates, the Company’s future financial performance and results of operations, including gross profit growth, Adjusted diluted earnings per share, and Adjusted selling and administrative expenses, as well as the Company’s other key performance indicators, the Company’s expectation that operating expenses will grow at a higher rate than gross profit for 2024, the Company’s anticipated effective tax rate, capital expenditures, and expected average share count, the Company’s expectation that the majority of holders of our convertible senior notes (the “Notes”) will not opt to convert their Notes early, the Company’s expectations regarding cash flow, the Company’s expectations regarding supply constraints and shipment of backlog, future trends in the IT market, the Company’s business strategy and strategic initiatives, which are inherently subject to risks and uncertainties, some of which cannot be predicted or quantified. Future events and actual results could differ materially from those set forth in, contemplated by, or underlying the forward-looking statements.  There can be no assurances that the results discussed by the forward-looking statements will be achieved, and actual results may differ materially from those set forth in the forward-looking statements.  Some of the important factors that could cause the Company’s actual results to differ materially from those projected in any forward-looking statements include, but are not limited to, the following, which are discussed in the Company’s filings with the Securities and Exchange Commission (the “SEC”), including in the “Risk Factors” sections of the Company’s most recently filed periodic reports on Form 10-K and Form 10-Q and subsequent filings with the SEC:
actions of our competitors, including manufacturers and publishers of products we sell;
our reliance on our partners for product availability, competitive products to sell and marketing funds and purchasing incentives, which can change significantly in the amounts made available and in the requirements year over year;
our ability to keep pace with rapidly evolving technological advances and the evolving competitive marketplace;
general economic conditions, economic uncertainties and changes in geopolitical conditions, including the possibility of a recession or as a result of the ongoing conflicts in Ukraine and Gaza;
changes in the IT industry and/or rapid changes in technology;
our ability to provide high quality services to our clients;
our reliance on independent shipping companies;
the risks associated with our international operations;
supply constraints for products;
natural disasters or other adverse occurrences, including public health issues such as pandemics or epidemics;
disruptions in our IT systems and voice and data networks;
cyberattacks, outages, or third-party breaches of data privacy as well as related breaches of government regulations;
intellectual property infringement claims and challenges to our patents, registered trademarks and trade names;
potential liability and competitive risk based on the development, adoption, and use of Generative Artificial Intelligence;
legal proceedings, client audits and failure to comply with laws and regulations;
risks of termination, delays in payment, audits and investigations related to our public sector contracts;
exposure to changes in, interpretations of, or enforcement trends related to tax rules and regulations;
our potential to draw down a substantial amount of indebtedness;
the conditional conversion feature of the Notes, which has been triggered, and may adversely affect the Company’s financial condition and operating results;
the Company is subject to counterparty risk with respect to certain hedge and warrant transactions entered into in connection with the issuance of the Notes (the "Call Spread Transactions");
increased debt and interest expense and the possibility of decreased availability of funds under our financing facilities;
possible significant fluctuations in our future operating results as well as seasonality and variability in client demands;
potential contractual disputes with our clients and third-party suppliers;
our dependence on certain key personnel and our ability to attract, train and retain skilled teammates;
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Insight Enterprises, Inc.2701 E. Insight WayChandler, Arizona 85286800.467.4448FAX 480.760.8958


risks associated with the integration and operation of acquired businesses, including achievement of expected synergies and benefits; and
future sales of the Company’s common stock or equity-linked securities in the public market could lower the market price for our common stock.

Additionally, there may be other risks that are otherwise described from time to time in the reports that the Company files with the SEC.  Any forward-looking statements in this release, the related conference call, webcast and presentation speak only as of the date on which they are made and should be considered in light of various important factors, including the risks and uncertainties listed above, as well as others.  The Company assumes no obligation to update, and, except as may be required by law, does not intend to update, any forward-looking statements.  The Company does not endorse any projections regarding future performance that may be made by third parties.
CONTACT:
GLYNIS BRYAN
CHIEF FINANCIAL OFFICER
TEL.  480.333.3390
EMAIL glynis.bryan@insight.com
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Insight Enterprises, Inc.2701 E. Insight WayChandler, Arizona 85286800.467.4448FAX 480.760.8958

INSIGHT ENTERPRISES, INC. AND SUBSIDIARIES
CONSOLIDATED STATEMENTS OF OPERATIONS
(IN THOUSANDS, EXCEPT PER SHARE DATA)
(UNAUDITED)
Three Months Ended
December 31,
Twelve Months Ended
December 31,
2023202220232022
Net sales:
Products$1,827,980 $2,119,061 $7,631,388 $8,947,787 
Services408,031 383,549 1,544,452 1,483,404 
Total net sales2,236,011 2,502,610 9,175,840 10,431,191 
Costs of goods sold:
Products1,639,458 1,911,469 6,859,178 8,111,252 
Services160,403 170,582 647,137 683,372 
Total costs of goods sold1,799,861 2,082,051 7,506,315 8,794,624 
Gross profit436,150 420,559 1,669,525 1,636,567 
Operating expenses:
Selling and administrative expenses298,206 304,766 1,236,243 1,216,660 
Severance and restructuring expenses, net3,136 1,451 6,091 4,235 
Acquisition and integration related expenses2,947 326 7,396 1,972 
Earnings from operations131,861 114,016 419,795 413,700 
Non-operating (income) expense:
Interest expense, net9,358 10,333 41,124 39,497 
Other expense (income), net328 511 817 (230)
Earnings before income taxes122,175 103,172 377,854 374,433 
Income tax expense31,567 25,695 96,545 93,825 
Net earnings$90,608 $77,477 $281,309 $280,608 
Net earnings per share:
Basic$2.78 $2.24 $8.53 $8.04 
Diluted$2.42 $2.13 $7.55 $7.66 
Shares used in per share calculations:
Basic32,583 34,604 32,991 34,903 
Diluted37,513 36,336 37,241 36,620 
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Insight Enterprises, Inc.2701 E. Insight WayChandler, Arizona 85286800.467.4448FAX 480.760.8958

INSIGHT ENTERPRISES, INC. AND SUBSIDIARIES
CONSOLIDATED BALANCE SHEETS
(In THOUSANDS)
(UNAUDITED)
December 31,
2023
December 31,
2022
ASSETS
Current assets:
Cash and cash equivalents$268,730 $163,637 
Accounts receivable, net3,568,290 3,272,371 
Inventories184,605 265,154 
Contract assets, net120,518 7,909 
Other current assets189,158 191,597 
Total current assets4,331,301 3,900,668 
Long-term contract assets, net132,780 — 
Property and equipment, net210,061 204,260 
Goodwill684,345 493,033 
Intangible assets, net369,687 204,998 
Long-term accounts receivable412,666 160,818 
Other assets145,510 148,804 
$6,286,350 $5,112,581 
LIABILITIES AND STOCKHOLDERS’ EQUITY
Current liabilities:
Accounts payable – trade$2,255,183 $1,785,076 
Accounts payable – inventory financing facilities231,850 301,314 
Accrued expenses and other current liabilities538,346 433,789 
Current portion of long-term debt348,004 346,228 
Total current liabilities3,373,383 2,866,407 
Long-term debt592,517 291,672 
Deferred income taxes27,588 32,844 
Long-term accounts payable353,794 127,004 
Other liabilities203,335 156,586 
4,550,617 3,474,513 
Stockholders’ equity:
Preferred stock— — 
Common stock326 340 
Additional paid-in capital328,607 327,872 
Retained earnings1,448,412 1,368,658 
Accumulated other comprehensive loss – foreign currency translation adjustments
(41,612)(58,802)
Total stockholders’ equity1,735,733 1,638,068 
$6,286,350 $5,112,581 
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Insight Enterprises, Inc.2701 E. Insight WayChandler, Arizona 85286800.467.4448FAX 480.760.8958

INSIGHT ENTERPRISES, INC. AND SUBSIDIARIES
CONSOLIDATED STATEMENTS OF CASH FLOWS
(IN THOUSANDS)
(UNAUDITED)
Twelve Months Ended
December 31,
20232022
Cash flows from operating activities:
Net earnings$281,309 $280,608 
Adjustments to reconcile net earnings to net cash provided by operating activities:
Depreciation and amortization62,476 56,614 
Provision for losses on accounts receivable6,879 6,066 
Non-cash stock-based compensation28,951 22,710 
Deferred income taxes(13,080)(9,251)
Amortization of debt issuance costs4,870 6,105 
Other adjustments(1,583)2,035 
Changes in assets and liabilities:
Increase in accounts receivable(11,892)(406,370)
Decrease in inventories75,729 53,711 
Increase in contract assets(13,840)(3,152)
Increase in long-term accounts receivable(126,850)(17,015)
Decrease in other assets34,061 48,025 
Increase in accounts payable216,229 53,607 
Increase in long-term accounts payable111,790 7,931 
Decrease in accrued expenses and other liabilities(35,518)(3,518)
Net cash provided by operating activities:619,531 98,106 
Cash flows from investing activities:
Proceeds from sale of assets15,515 1,346 
Purchases of property and equipment(39,252)(70,939)
Acquisitions, net of cash and cash equivalents acquired(481,464)(68,248)
Net cash used in investing activities:(505,201)(137,841)
Cash flows from financing activities:
Borrowings on ABL revolving credit facility4,587,596 4,678,212 
Repayments on ABL revolving credit facility(4,288,036)(4,433,510)
Net repayments under inventory financing facilities(70,408)(8,307)
Repurchases of common stock(217,108)(107,922)
Earnout and acquisition related payments(15,615)— 
Other payments(13,141)(14,466)
Net cash (used in) provided by financing activities:(16,712)114,007 
Foreign currency exchange effect on cash, cash equivalents and restricted cash balances7,449 (14,531)
Increase in cash, cash equivalents and restricted cash105,067 59,741 
Cash, cash equivalents and restricted cash at beginning of period165,718 105,977 
Cash, cash equivalents and restricted cash at end of period$270,785 $165,718 
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Insight Enterprises, Inc.2701 E. Insight WayChandler, Arizona 85286800.467.4448FAX 480.760.8958

INSIGHT ENTERPRISES, INC. AND SUBSIDIARIES
RECONCILIATION OF GAAP TO NON-GAAP FINANCIAL MEASURES
(IN THOUSANDS, EXCEPT PER SHARE DATA)
(UNAUDITED)
Three Months Ended
December 31,
Twelve Months Ended
December 31,
2023202220232022
Adjusted Consolidated Earnings from Operations:
GAAP consolidated EFO$131,861$114,016$419,795$413,700
Amortization of intangible assets10,9888,07736,23132,892
Other*5,8236,17236,10120,018
Adjusted non-GAAP consolidated EFO$148,672$128,265$492,127$466,610
GAAP EFO as a percentage of net sales5.9%4.6%4.6%4.0%
Adjusted non-GAAP EFO as a percentage of net sales6.6%5.1%5.4%4.5%
Adjusted Consolidated Net Earnings:
GAAP consolidated net earnings$90,608$77,477$281,309$280,608
Amortization of intangible assets10,9888,07736,23132,892
Other*5,8236,17236,10120,018
Income taxes on non-GAAP adjustments(4,287)(3,533)(18,016)(13,306)
Adjusted non-GAAP consolidated net earnings$103,132$88,193$335,625$320,212
GAAP net earnings as a percentage of net sales4.1%3.1%3.1%2.7%
Adjusted non-GAAP net earnings as a percentage of net sales4.6%3.5%3.7%3.1%
Adjusted Diluted Earnings Per Share:
GAAP diluted EPS$2.42 $2.13 $7.55 $7.66 
Amortization of intangible assets0.29 0.22 0.97 0.90 
Other0.16 0.17 0.97 0.55 
Income taxes on non-GAAP adjustments(0.11)(0.10)(0.48)(0.36)
Impact of benefit from note hedge0.22 0.11 0.68 0.36 
Adjusted non-GAAP diluted EPS$2.98 $2.53 $9.69 $9.11 
Shares used in diluted EPS calculation37,51336,33637,24136,620
Impact of benefit from note hedge(2,874)(1,459)(2,619)(1,466)
Shares used in Adjusted non-GAAP diluted EPS calculation34,63934,87734,62235,154
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Insight Enterprises, Inc.2701 E. Insight WayChandler, Arizona 85286800.467.4448FAX 480.760.8958

INSIGHT ENTERPRISES, INC. AND SUBSIDIARIES
RECONCILIATION OF GAAP TO NON-GAAP FINANCIAL MEASURES (CONTINUED)
(IN THOUSANDS, EXCEPT PER SHARE DATA)
(UNAUDITED)
Three Months Ended
December 31,
Twelve Months Ended
December 31,
2023202220232022
Adjusted North America Earnings from Operations:
GAAP EFO from North America segment$117,377 $99,341 $362,082 $350,436 
Amortization of intangible assets9,245 7,563 32,514 30,735 
Other*5,122 5,376 29,763 17,910 
Adjusted non-GAAP EFO from North America segment$131,744 $112,280 $424,359 $399,081 
GAAP EFO as a percentage of net sales6.6 %4.8 %4.9 %4.1 %
Adjusted non-GAAP EFO as a percentage of net sales7.4 %5.4 %5.7 %4.7 %
Adjusted EMEA Earnings from Operations:
GAAP EFO from EMEA segment$9,899 $10,710 $38,128 $44,264 
Amortization of intangible assets1,635 405 3,277 1,696 
Other591 707 6,165 2,017 
Adjusted non-GAAP EFO from EMEA segment$12,125 $11,822 $47,570 $47,977 
GAAP EFO as a percentage of net sales2.5 %2.9 %2.4 %2.6 %
Adjusted non-GAAP EFO as a percentage of net sales3.1 %3.2 %3.0 %2.8 %
Adjusted APAC Earnings from Operations:
GAAP EFO from APAC segment$4,585 $3,965 $19,585 $19,000 
Amortization of intangible assets108 109 440 461 
Other110 89 173 91 
Adjusted non-GAAP EFO from APAC segment$4,803 $4,163 $20,198 $19,552 
GAAP EFO as a percentage of net sales8.3 %7.2 %8.5 %8.1 %
Adjusted non-GAAP EFO as a percentage of net sales8.7 %7.6 %8.8 %8.3 %
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Insight Enterprises, Inc.2701 E. Insight WayChandler, Arizona 85286800.467.4448FAX 480.760.8958

INSIGHT ENTERPRISES, INC. AND SUBSIDIARIES
RECONCILIATION OF GAAP TO NON-GAAP FINANCIAL MEASURES (CONTINUED)
(IN THOUSANDS, EXCEPT PER SHARE DATA)
(UNAUDITED)
Three Months Ended
December 31,
Twelve Months Ended
December 31,
2023202220232022
Adjusted EBITDA:
GAAP consolidated net earnings$90,608$77,477$281,309$280,608
Interest expense11,95811,27148,57641,577
Income tax expense31,56725,69596,54593,825
Depreciation and amortization of property and equipment6,7906,33326,24523,722
Amortization of intangible assets10,9888,07736,23132,892
Other*5,8236,17236,10120,018
Adjusted non-GAAP EBITDA$157,734$135,025$525,007$492,642
GAAP consolidated net earnings as a percentage of net sales4.1%3.1%3.1%2.7%
Adjusted non-GAAP EBITDA as a percentage of net sales7.1%5.4%5.7%4.7%
*    Includes transformation costs of $2.6 million and $4.1 million for the three months ended December 31, 2023 and 2022, respectively, and $16.6 million and $12.4 million for the twelve months ended December 31, 2023 and 2022, respectively. Includes data center service outage related recoveries of $3.0 million for the three months ended December 31, 2023 and data center service outage related expenses, net of recoveries of $5.0 million for the twelve months ended December 31, 2023 with no comparable costs in the prior year periods.

Twelve Months Ended
December 31,
20232022
Adjusted return on invested capital:
GAAP consolidated EFO$419,795$413,700
Amortization of intangible assets36,23132,892
Other5
36,10120,018
Adjusted non-GAAP consolidated EFO492,127466,610
Income tax expense1
127,953121,319
Adjusted non-GAAP consolidated EFO, net of tax$364,174$345,291
Average stockholders’ equity2
$1,628,480$1,584,075
Average debt2
690,402713,279
Average cash2
(209,674)(131,283)
Invested Capital$2,109,208$2,166,071
Adjusted non-GAAP ROIC (from GAAP consolidated EFO)3
14.73 %14.13 %
Adjusted non-GAAP ROIC (from non-GAAP consolidated EFO)4
17.27 %15.94 %
1 Assumed tax rate of 26.0%.
2 Average of previous five quarters.
3 Computed as GAAP consolidated EFO, net of tax of $109,147 and $107,562 for the twelve months ended December 31, 2023 and 2022, respectively, divided by invested capital.
4 Computed as Adjusted non-GAAP consolidated EFO, net of tax, divided by invested capital.
5 Includes transformation costs of $16.6 million and $12.4 million for the twelve months ended December 31, 2023 and 2022, respectively. Includes certain third-party data center service outage related expenses, net of recoveries of $5.0 million for the twelve months ended December 31, 2023.
###
Insight Proprietary & Confidential. Do Not Copy or Distribute. © 2024 Insight Direct USA, Inc. All Rights Reserved. 1 Insight Enterprises, Inc. Fourth Quarter and Full Year 2023 Earnings Conference Call and Webcast


 
Insight Proprietary & Confidential. Do Not Copy or Distribute. © 2022 Insight Direct USA, Inc. All Rights Reserved. 24 Disclosures ◦ Safe harbor statement This presentation includes “forward-looking statements” within the meaning of the Private Securities Litigation Reform Act of 1995 related to Insight’s plans and expectations. Statements that are not historical facts, including those related to our expectations about future financial results and the assumptions related thereto, including expectations related to SADA, our expectations regarding supply constraints, our expectations regarding backlog shipments, our expectations as it relates to the holders of our convertible senior notes, future expected trends in the IT market and our opportunities for growth, are forward-looking statements. These forward-looking statements are subject to assumptions, risks and uncertainties which could cause actual results or future events to differ materially from such statements. Insight Enterprises, Inc. (the "Company") undertakes no obligation to update publicly or revise any of the forward-looking statements, except as otherwise required by law. More detailed information about forward-looking statements and risk factors is included in today’s press release and discussed in the Company’s most recently filed periodic reports and subsequent filings with the Securities and Exchange Commission. ◦ Non-GAAP measures This presentation will reference certain non-GAAP financial information as ‘Adjusted’. A reconciliation of non-GAAP financial measures presented in this document to our actual GAAP results is attached to the back of this presentation and included in the press release issued today, which you may find on the Investor Relations section of our website at investor.insight.com. These non-GAAP measures are used by the Company and its management to evaluate financial performance against budgeted amounts, to calculate incentive compensation, to assist in forecasting future performance and to compare the Company’s results to those of the Company’s competitors. The Company believes that these non-GAAP financial measures are useful to investors because they allow for greater transparency, facilitate comparisons to prior periods and the Company’s competitors’ results and assist in forecasting performance for future periods. These non-GAAP financial measures are not prepared in accordance with GAAP and may be different from non- GAAP financial measures presented by other companies. Non-GAAP financial measures should not be considered as a substitute for, or superior to, measures of financial performance prepared in accordance with GAAP. ◦ Constant currency In some instances, the Company refers to changes in net sales, gross profit, earnings from operations and Adjusted earnings from operations on a consolidated basis and in North America, EMEA and APAC excluding the effects of fluctuating foreign currency exchange rates. In addition, the Company refers to changes in Adjusted diluted earnings per share on a consolidated basis excluding the effects of fluctuating foreign currency exchange rates. In computing these changes and percentages, the Company compares the current year amount as translated into U.S. dollars under the applicable accounting standards to the prior year amount in local currency translated into U.S. dollars utilizing the weighted average translation rate for the current period.


 
Insight Proprietary & Confidential. Do Not Copy or Distribute. © 2022 Insight Direct USA, Inc. All Rights Reserved. 34 Table of Contents ◦ Solutions Integrator Strategy ◦ Areas of Expertise ◦ Solutions at Work ◦ Awards and Recognitions ◦ Fourth Quarter and Full Year 2023 Highlights and Performance ◦ 2027 KPIs for Success ◦ 2024 Outlook ◦ Appendix


 
Insight Proprietary & Confidential. Do Not Copy or Distribute. © 2022 Insight Direct USA, Inc. All Rights Reserved. 44 Our strategy is to become THE leading SOLUTIONS INTEGRATOR The pillars of our strategy are: DRIVE PROFITABLE GROWTH We relentlessly pursue high performance, operational excellence and profitable growth. Put clients first We put our clients first, delivering essential value that contributes to their success and making us the partner they can't live without. Deliver differentiation Our combination of innovative and scalable solutions, exceptional talent and unique portfolio strategy gives us a differentiated advantage. Champion culture Our teammates and our culture are our biggest assets. We champion them to deliver the best.


 
5Insight Proprietary & Confidential. Do Not Copy or Distribute. © 2024 Insight Direct USA, Inc. All Rights Reserved. Our services Managed Services Eliminate business disruption and strategically align resources Consulting Services Create competitive advantages and improve operations by aligning business goals to IT and product strategies Lifecycle Services Simplify supply chain and streamline costs across the global hardware and software lifecycle Intelligent Edge Gather and utilize data in the most efficient way possible to enable real-time decision- making and affect pivotal outcomes Data and Al Leverage analytics and Al to transform business operations and user experiences Modern Infrastructure Architect and modernize multicloud and networking solutions to drive business transformation Modern Apps Create new product experiences and transform legacy applications to drive increased business value Modern Workplace Create a productive, flexible and secure workplace Cybersecurity Mitigate risks and secure business assets Well Positioned to Help Organizations Our expertise


 
Insight Proprietary & Confidential. Do Not Copy or Distribute. © 2022 Insight Direct USA, Inc. All Rights Reserved. 64 2023 Records • Gross margin: 18.2% • Cloud gross profit: $429 million • Insight Core Services gross profit: $273 million • Adjusted diluted earnings per share*: $9.69 • Operating cash flow: $620 million • Adjusted EBITDA* margin: 5.7% • Diluted earnings per share**: $7.55 * See Appendix for reconciliation of non-GAAP measures ** Included for presentation of closest GAAP measure (not a record)


 
Insight Proprietary & Confidential. Do Not Copy or Distribute. © 2022 Insight Direct USA, Inc. All Rights Reserved. 74 Acquisitions Amdaris • Increased our digital and cloud enablement capabilities in EMEA • A Microsoft Gold certified partner for >10 years and award-winning Cloud and application modernization company based in the UK • Brings more than 800 employees, the majority of whom are engineers and developers, making it an ideal addition to our existing application and data practices SADA • Expanded our multi-cloud capabilities and services business in North America • Positions us as a leader with two of the three major hyperscalers, including the leaders in generative AI • A leading Google Cloud and technology consultancy and six-time Google Cloud Partner of the Year • Adds approximately 850 employees, over 400 technical experts with deep capabilities across the Google Cloud Platform, Google Workspace, Security, and Data Analytics


 
Insight Proprietary & Confidential. Do Not Copy or Distribute. © 2022 Insight Direct USA, Inc. All Rights Reserved. 84 Global Consumer Products Company Overcomes Cyber Attack The challenge: The results: • This global manufacturer had a cyber breach • Critical systems were impacted, including infrastructure and credentials, leading to a total outage • Operations teams were offshore and unavailable to help in recovery efforts with remote access being revoked • Hundreds of millions in revenue were ultimately lost due to the significance of this breach • Enhanced security with isolated IT and OT operations • Developed network security architecture and roadmap to protect against future incidents • Improved management and visibility of systems globally The solution: • The Insight team responded immediately with: • Resources on site within two days to provide strategic guidance to secure the client's operating systems • Expert engineers at global on-prem sites to restore critical infrastructure • Support for recovery at HQ, including MFA resets for 10k+ employees • Comprehensive roadmap and pipeline of projects to bolster security posture going forward • Improved management and visibility of systems • Isolation of IT and OT (Operational Technology) through network and security segmentations: a future incident at one location would not impact the entire enterprise


 
Insight Proprietary & Confidential. Do Not Copy or Distribute. © 2022 Insight Direct USA, Inc. All Rights Reserved. 94 Efficient, Secured, Scalable and Unified Data Platform for a Large Retailer The challenge: The results: • Disparate technology stack due to multiple acquisitions and rapid expansion • Disparate data sources hampered agility and informed decision-making • No systematic way to drive data and extract valuable insights • Streamlined data flow, slashing processing times and enabling faster data access and analysis • Quicker decision-making and improved business agility • Overall Impact: A secure, scalable, and unified data platform that empowers data-driven decisions across the company, driving business growth • A secure and reliable data warehouse on Google Cloud with robust security integrated to reduce exfiltration • Central data repository consolidating fragmented data sources for a unified view of critical business info • Agile and efficient data platform designed for scalability, meeting growing data volume and processing needs The solution:


 
Insight Proprietary & Confidential. Do Not Copy or Distribute. © 2022 Insight Direct USA, Inc. All Rights Reserved. 104 Awards U.S. Best Places to Work International Best Places to Work No. 1 | Inland Northwest No. 3 | Phoenix Business Journal No. 9 | Phoenix Healthiest Workplaces No. 13 | Forbes Best Employers in Ohio No. 16 | Best Tech Internships Achievers 50 Most Engaged Workplaces No. 7 | Italy Best Workplaces No. 11 | UK Best Workplaces No. 13 | Spain Best Workplaces No. 16 | UK Best Workplaces for Wellbeing No. 27 | UK Best Workplaces for Women UK Best Workplaces in Tech No. 2 | Singapore Best Workplaces in Tech No. 11 | Australia Best Workplaces in Tech No. 15 | Australia Best Workplaces No. 27 | Australia Best Workplaces for Women 100% | AsianUpward Workplace Excellence Certified | Great Place to Work in China, Hong Kong, New Zealand, Philippines


 
Insight Proprietary & Confidential. Do Not Copy or Distribute. © 2022 Insight Direct USA, Inc. All Rights Reserved. 114 2023 Industry and Partner Recognitions • Magic Quadrant™ for Software Asset Management Managed Services • Magic Quadrant™ for Public Cloud IT Transformation Services • Microsoft Azure Expert MSP (4 years in a row) • Achieved all 6 MS Security specializations • Solution Assessments Partner of the Year • Australia Partner of the Year • Western Europe Managed Service Provider Partner of the Year • Hong Kong Partner of the Year • EMEA Surface Reseller Partner of the Year • Canada Inclusion Changemaker Impact Award • Canada Modern Marketing Impact Award • U.S. Azure Cloud Native App Development Partner of the Year • U.S. Retail & Consumer Goods Partner of the Year


 
Insight Proprietary & Confidential. Do Not Copy or Distribute. © 2022 Insight Direct USA, Inc. All Rights Reserved. 124 Q4/Full Year 2023 Performance (Changes against prior year period) Q4 2023 $130M increase of 43% CLOUD GROSS PROFIT Q4 2023 $69M increase of 7% INSIGHT CORE SERVICES GROSS PROFIT FY 2023 $429M increase of 26% FY 2023 $273M increase of 8%


 
Insight Proprietary & Confidential. Do Not Copy or Distribute. © 2022 Insight Direct USA, Inc. All Rights Reserved. 134 Q4/Full Year 2023 Performance (Changes against prior year period) * See Appendix for reconciliation of non-GAAP measures ** Reference “Constant currency” section on slide 2 of this presentation *** For the twelve months ended December 31, 2023 Q4 2023 $2.2B decrease of 11% NET SALES MARGINS Q4 2023 $436M increase of 4% GROSS PROFIT 54% services as a % of total gross profit and 26% cloud as a % of total gross profit*** FY 2023 $9.2B decrease of 12% FY 2023 $1.7B increase of 2% Q4 2023 FY 2023 GROSS MARGIN 18.2% up 250 bps EFO MARGIN 4.6% up 60 bps ADJUSTED EFO* MARGIN 5.4% up 90 bps EARNINGS FROM OPERATIONS Q4 2023 $132M increase of 16% FY 2023 $420M increase of 1% ADJUSTED EARNINGS FROM OPERATIONS* Q4 2023 $149M increase of 16% GROSS MARGIN 19.5% up 270 bps EFO MARGIN 5.9% up 130 bps ADJUSTED EFO* MARGIN 6.6% up 150 bps FY 2023 $492M increase of 5%


 
Insight Proprietary & Confidential. Do Not Copy or Distribute. © 2022 Insight Direct USA, Inc. All Rights Reserved. 144 Q4/Full Year 2023 Performance (Changes against prior year period) * See Appendix for reconciliation of non-GAAP measures Q4 2023 $91M increase of 17% EARNINGS HEADCOUNT Skilled, certified consulting, and service delivery professionals NET EARNINGS DILUTED EARNINGS PER SHARE FY 2023 $281M flat YoY Q4 2023 $2.42 increase of 14% FY 2023 $7.55 decrease of 1% Q4 2023 $158M increase of 17% FY 2023 $525M increase of 7% CASH CONVERSION CYCLE 29 DAYS down 11 days ADJUSTED EBITDA* NET CASH FROM OPERATIONS $206M QTD/$620M YTD Days sales outstanding (DSO) +27 days Days inventory outstanding (DIO) -3 days Days purchases outstanding (DPO) +(35) days Q4 2023 $2.98 increase of 18% FY 2023 $9.69 increase of 6% ADJUSTED DILUTED EARNINGS PER SHARE* CASH FLOWS AND CASH CYCLE SERVICE DELIVERY SCALE 6,000+


 
Insight Proprietary & Confidential. Do Not Copy or Distribute. © 2022 Insight Direct USA, Inc. All Rights Reserved. 154 2027 KPIs for Success KPIs 2023 2027 Cloud GP Growth** 26% 16% - 20% 5-year CAGR Core services GP Growth** 8% 16% - 20% 5-year CAGR Adjusted EBITDA Margin* 5.7% 6.5% - 7.0% Adjusted DEPS* Growth** 6% 19% - 22% 5-year CAGR Adjusted ROIC* 17.3% >25% Adjusted free cash flow as % of Adjusted net earnings* 173% >90% * Adjusted non-GAAP basis excludes (i) severance and restructuring expenses, net, (ii) certain executive recruitment and hiring-related expenses, (iii) amortization of intangible assets, (iv) transformation costs, (v) certain acquisition and integration-related expenses, (vi) debt discount amortization, (vii) certain third-party data center service outage related expenses and recoveries, and (viii) the tax effects of each of these items, as applicable. Due to the inherent difficulty of forecasting these adjustments, which impact net earnings, diluted earnings per share, adjusted free cash flow, ROIC and EBITDA margin, the Company is unable to reasonably estimate the impact of such adjustments, if any, to net earnings, diluted earnings per share, adjusted free cash flow, ROIC and EBITDA. Accordingly, the Company is unable to provide a reconciliation for the 2027 forecast of GAAP to non-GAAP net earnings, diluted earnings per share, adjusted free cash flow, ROIC and EBITDA margin. See Appendix and elsewhere in this presentation for reconciliation of historical non-GAAP measures ** Growth and CAGR baseline year is 2022 Note: Insight Core services is defined as services Insight delivers and manages. Adjusted free cash flow is defined as cash flow from operations minus capital expenditures


 
Insight Proprietary & Confidential. Do Not Copy or Distribute. © 2022 Insight Direct USA, Inc. All Rights Reserved. 164 $2.2B NET SALES decrease of 11% y/y $436M GROSS PROFIT increase of 4% y/y $9.2B* decrease of 12% y/y * For the twelve months ended December 31, 2023 $1.7B* increase of 2% y/y $2.5B $2.3B $2.3B $2.3B $2.2B Q4-22 Q1-23 Q2-23 Q3-23 Q4-23 $7.7B $8.3B $9.4B $10.4B $9.2B 2019 2020 2021 2022 2023 $421M $391M $433M $409M $436M Q4-22 Q1-23 Q2-23 Q3-23 Q4-23 $1.1B $1.3B $1.4B $1.6B $1.7B 2019 2020 2021 2022 2023 16.8% 16.8% 18.4% 18.0% 19.5% 14.7% 15.6% 15.3% 15.7% 18.2% Gross Margin Trailing twelve months Trailing twelve months


 
Insight Proprietary & Confidential. Do Not Copy or Distribute. © 2022 Insight Direct USA, Inc. All Rights Reserved. 174 $897M* $408M SERVICES NET SALES increase of 6% y/y $248M SERVICES GROSS PROFIT increase of 16% y/y $1.5B* increase of 4% y/y * For the twelve months ended December 31, 2023 increase of 12% y/y $384M $356M $404M $376M $408M Q4-22 Q1-23 Q2-23 Q3-23 Q4-23 $213M $196M $237M $216M $248M Q4-22 Q1-23 Q2-23 Q3-23 Q4-23 $531M $625M $708M $800M $897M 2019 2020 2021 2022 2023 $999M $1,168M $1,316M $1,483M $1,544M 2019 2020 2021 2022 2023 56% 55% 59% 57% 61% Gross Margin 53% 53% 54% 54% 58% Trailing twelve months Trailing twelve months


 
Insight Proprietary & Confidential. Do Not Copy or Distribute. © 2022 Insight Direct USA, Inc. All Rights Reserved. 184 $69M INSIGHT CORE SERVICES GROSS PROFIT $130M CLOUD GROSS PROFIT increase of 43% y/y $273M* increase of 8% y/y * For the twelve months ended December 31, 2023 Note: Insight Core services is defined as services Insight delivers and manages $429M* increase of 26% y/y $65M $61M $72M $71M $69M Q4-22 Q1-23 Q2-23 Q3-23 Q4-23 $167M $196M $221M $253M $273M 2019 2020 2021 2022 2023 $91M $88M $115M $96M $130M Q4-22 Q1-23 Q2-23 Q3-23 Q4-23 $162M $218M $264M $340M $429M 2019 2020 2021 2022 2023 28% 28% 30% 31% 30% Gross Margin 26% 27% 27% 27% 30% Trailing twelve months Trailing twelve months increase of 7% y/y


 
Insight Proprietary & Confidential. Do Not Copy or Distribute. © 2022 Insight Direct USA, Inc. All Rights Reserved. 194 EARNINGS FROM OPERATIONS increase of 16% y/y ADJUSTED EARNINGS FROM OPERATIONS** $420M* $128M $94M $130M $120M $149M Q4-22 Q1-23 Q2-23 Q3-23 Q4-23 $282M $322M $362M $467M $492M 2019 2020 2021 2022 2023 * For the twelve months ended December 31, 2023 ** See Appendix for reconciliation of non-GAAP measures $149M increase of 16% y/y $492M* increase of 5% y/y $132M $114M $77M $119M $92M $132M Q4-22 Q1-23 Q2-23 Q3-23 Q4-23 increase of 1% y/y $241M $272M $332M $414M $420M 2019 2020 2021 2022 2023 Trailing twelve months Trailing twelve months


 
Insight Proprietary & Confidential. Do Not Copy or Distribute. © 2022 Insight Direct USA, Inc. All Rights Reserved. 204 DILUTED EARNINGS PER SHARE increase of 14% y/y ADJUSTED DILUTED EARNINGS PER SHARE** $7.55* $2.53 $1.78 $2.56 $2.37 $2.98 Q4-22 Q1-23 Q2-23 Q3-23 Q4-23 $5.42 $6.19 $7.10 $9.11 $9.69 2019 2020 2021 2022 2023 * For the twelve months ended December 31, 2023 ** See Appendix for reconciliation of non-GAAP measures $2.98 increase of 18% y/y $9.69* increase of 6% y/y $2.42 $2.13 $1.34 $2.17 $1.62 $2.42 Q4-22 Q1-23 Q2-23 Q3-23 Q4-23 decrease of 1% y/y $4.43 $4.87 $5.95 $7.66 $7.55 2019 2020 2021 2022 2023 Trailing twelve months Trailing twelve months


 
Insight Proprietary & Confidential. Do Not Copy or Distribute. © 2022 Insight Direct USA, Inc. All Rights Reserved. 214 SADA 2023 Results, Seasonality and Impact on 2024 Guidance Q4 • Immediately accretive to 2023 results - contributing 110 basis points to our Q4 margin expansion • Performed at top end of our December guidance range Annual Seasonality • The second half of the year typically contributes over 100% of full year SADA adjusted EBITDA ◦ Q4 is typically between 70-75% of the total adjusted EBITDA • SADA typically reports negative adjusted EBITDA in the first half ◦ Q1 is significantly negative with Q2 being breakeven • In 2024, we expect SADA to contribute between $0.55 to $0.65 of adjusted diluted earnings per share* • Cash flow dynamic of the SADA business is consistent and growing * Adjusted diluted earnings per share excludes severance and restructuring expense, net and other unique items as well as amortization expense related to acquired intangibles. Due to the inherent difficulty of forecasting some of these types of expenses, which impact net earnings, diluted earnings per share and selling and administrative expenses, the Company is unable to reasonably estimate the impact of such expenses, if any, to net earnings, diluted earnings per share and selling and administrative expenses. Accordingly, the Company is unable to provide a reconciliation of GAAP to non-GAAP diluted earnings per share for the full year 2024 forecast


 
Insight Proprietary & Confidential. Do Not Copy or Distribute. © 2022 Insight Direct USA, Inc. All Rights Reserved. 224 Full Year 2024 Outlook Assumptions: As of February 15, 2024 Gross profit growth1 mid to high teens Gross margin approximately 19% Adjusted diluted EPS* $10.50 - $10.80 Interest expense $40 - $42 million Effective tax rate 26% Capital expenditures $50 - $55 million Average share count 35.2 million Other Exclusions and Assumptions: • Excludes acquisition-related intangibles amortization expense of approximately $60 million (posted on website) • Assumes no acquisition or integration-related, transformation or severance and restructuring expenses, net • Assumes no significant change in our debt instruments or the macroeconomic environment * Adjusted diluted earnings per share excludes severance and restructuring expense, net and other unique items as well as amortization expense related to acquired intangibles. Due to the inherent difficulty of forecasting some of these types of expenses, which impact net earnings, diluted earnings per share and selling and administrative expenses, the Company is unable to reasonably estimate the impact of such expenses, if any, to net earnings, diluted earnings per share and selling and administrative expenses. Accordingly, the Company is unable to provide a reconciliation of GAAP to non-GAAP diluted earnings per share for the full year 2024 forecast 1Operating expenses expected to grow at a higher rate than gross profit


 
Insight Proprietary & Confidential. Do Not Copy or Distribute. © 2024 Insight Direct USA, Inc. All Rights Reserved. 23 Appendix


 
Insight Proprietary & Confidential. Do Not Copy or Distribute. © 2022 Insight Direct USA, Inc. All Rights Reserved. 244 FY 2023 | Financial Performance Twelve Months Ended December 31, US Dollars in $000s, except for per share data 2023 2022 Change Consolidated IEI Net sales $9,175,840 $10,431,191 (12) % Net sales, constant currency* (12) % Product net sales $7,631,388 $8,947,787 (15) % Services net sales $1,544,452 $1,483,404 4 % Gross profit $1,669,525 $1,636,567 2 % Gross margin 18.2 % 15.7 % 250 bps Gross profit, constant currency* 2 % Product gross profit $772,210 $836,535 (8) % Services gross profit $897,315 $800,032 12 % GAAP earnings from operations $419,795 $413,700 1 % Adjusted earnings from operations** $492,127 $466,610 5 % GAAP diluted earnings per share $7.55 $7.66 (1) % Adjusted diluted earnings per share** $9.69 $9.11 6 % * Reference “Constant currency” section on slide 2 of this presentation ** See Appendix for reconciliation of non-GAAP measures


 
Insight Proprietary & Confidential. Do Not Copy or Distribute. © 2022 Insight Direct USA, Inc. All Rights Reserved. 254 * See Appendix for reconciliation of non-GAAP measures Consolidated IEI Financial Metrics Three Months Ended Q4-22 Q1-23 Q2-23 Q3-23 Q4-23 Net Sales YoY (2) % (12) % (14) % (11) % (11) % Gross Margin 16.8 % 16.8 % 18.4 % 18.0 % 19.5 % GAAP EFO $114.0M $77.5M $118.6M $91.9M $131.9M GAAP EFO YoY 22 % (3) % (8) % 2 % 16 % GAAP EFO Margin 4.6 % 3.3 % 5.0 % 4.1 % 5.9 % Adjusted EFO* $128.3M $94.0M $129.7M $119.8M $148.7M Adjusted EFO* YoY 25 % 5 % (8) % 12 % 16 % Adjusted EFO* Margin 5.1 % 4.0 % 5.5 % 5.3 % 6.6 % GAAP Diluted EPS $2.13 $1.34 $2.17 $1.62 $2.42 GAAP Diluted EPS YoY 26 % (12) % (10) % 3 % 14 % Adjusted Diluted EPS* $2.53 $1.78 $2.56 $2.37 $2.98 Adjusted Diluted EPS* YoY 25 % (2) % (8) % 19 % 18 % Twelve Months Ended 2019 2020 2021 2022 2023 Net Sales YoY 9 % 8 % 13 % 11 % (12) % Gross Margin 14.7 % 15.6 % 15.3 % 15.7 % 18.2 % GAAP EFO $240.6M $271.6M $332.1M $413.7M $419.8M GAAP EFO YoY 3 % 13 % 22 % 25 % 1 % GAAP EFO Margin 3.1 % 3.3 % 3.5 % 4.0 % 4.6 % Adjusted EFO* $281.8M $322.4M $362.5M $466.6M $492.1M Adjusted EFO* YoY 11 % 14 % 12 % 29 % 5 % Adjusted EFO* Margin 3.6 % 3.9 % 3.8 % 4.5 % 5.4 % GAAP Diluted EPS $4.43 $4.87 $5.95 $7.66 $7.55 GAAP Diluted EPS YoY (3) % 10 % 22 % 29 % (1) % Adjusted Diluted EPS* $5.42 $6.19 $7.10 $9.11 $9.69 Adjusted Diluted EPS* YoY 9 % 14 % 15 % 28 % 6 %


 
Insight Proprietary & Confidential. Do Not Copy or Distribute. © 2022 Insight Direct USA, Inc. All Rights Reserved. 264 Services Financial Metrics Three Months Ended Q4-22 Q1-23 Q2-23 Q3-23 Q4-23 Services Revenue $384M $356M $404M $376M $408M Services Revenue YoY 9% 5% 2% 3% 6% Services Gross Profit $213M $196M $237M $216M $248M Insight Core Services Gross Profit $65M $61M $72M $71M $69M Agent Services* Gross Profit $148M $136M $165M $145M $178M Services Gross Profit YoY 15% 12% 6% 16% 16% Insight Core Services Gross Profit YoY 11% —% 7% 20% 7% Agent Services* Gross Profit YoY 17% 18% 5% 14% 20% Services Gross Margin 56% 55% 59% 57% 61% Insight Core Services Gross Margin 28% 28% 30% 31% 30% Agent Services* Gross Margin 100% 100% 100% 100% 100% Twelve Months Ended 2019 2020 2021 2022 2023 Services Revenue $999M $1,168M $1,316M $1,483M $1,544M Services Revenue YoY 20% 17% 13% 13% 4% Services Gross Profit $531M $625M $708M $800M $897M Insight Core Services Gross Profit $167M $196M $221M $253M $273M Agent Services* Gross Profit $364M $429M $487M $547M $624M Services Gross Profit YoY 17% 18% 13% 13% 12% Insight Core Services Gross Profit YoY 18% 17% 13% 14% 8% Agent Services* Gross Profit YoY 16% 18% 14% 12% 14% Services Gross Margin 53% 53% 54% 54% 58% Insight Core Services Gross Margin 26% 27% 27% 27% 30% Agent Services* Gross Margin 100% 100% 100% 100% 100% * Represents agent services other than those included in Insight Core services Note 1: Insight Core services is defined as services Insight delivers and manages Note 2: Numbers may not foot due to immaterial rounding


 
Insight Proprietary & Confidential. Do Not Copy or Distribute. © 2022 Insight Direct USA, Inc. All Rights Reserved. 274 * See Appendix for reconciliation of non-GAAP measures ** In constant currency for EMEA and APAC. Reference “Constant currency” section on slide 2 of this presentation GEO Financial Metrics Twelve Months Ended December 31, 2023 North America EMEA APAC $7.4B $1.6B $229.8M (13%) (9%) 1% $1.3B $260.0M $63.6M 1% 4% 8% 18.2% 16.6% 27.7% 250 bps 220 bps 170 bps $362.1M $38.1M $19.6M 3% (14%) 6% $424.4M $47.6M $20.2M 6% (1%) 6% Three Months Ended December 31, 2023 North America EMEA APAC Net Sales $1.8B $390.5M $55.1M Net Sales YoY** (14%) (1%) 1% Gross Profit $353.8M $67.3M $15.0M Gross Profit YoY** 2% 5% 7% Gross Margin 19.8% 17.2% 27.2% Gross Margin YoY 310 bps 90 bps 150 bps GAAP EFO $117.4M $9.9M $4.6M GAAP EFO YoY** 18% (8%) 17% Adjusted EFO* $131.7M $12.1M $4.8M Adjusted EFO* YoY** 17% 2% 16%


 
Insight Proprietary & Confidential. Do Not Copy or Distribute. © 2022 Insight Direct USA, Inc. All Rights Reserved. 284 Adjusted EBITDA and Debt Covenants Twelve Months Ended December 31, US Dollars in $000s 2023 2022 Adjusted Consolidated EBITDA Net earnings $ 281,309 $ 280,608 Interest expense 48,576 41,577 Taxes 96,545 93,825 Depreciation and amortization of property and equipment 26,245 23,722 Amortization of intangible assets 36,231 32,892 Other* 36,101 20,018 Adjusted consolidated EBITDA $ 525,007 $ 492,642 Net earnings as a % of net sales 3.1 % 2.7 % Adjusted consolidated EBITDA margin 5.7 % 4.7 % Add: Non-cash stock-based compensation 28,951 22,710 Adjusted Consolidated EBITDAS 553,958 515,352 Less: Capital expenditures (39,252) (70,939) Adjusted consolidated EBITDAS for FCCR Ratio $ 514,706 $ 444,413 Taxes and interest** $ 130,057 $ 118,090 Fixed Charge Coverage Ratio 4.0 3.8 Fixed Charge Coverage $514,706 $130,057 EBITDA-Dividends-CAPEX Fixed Charges $— $50,000 $100,000 $150,000 $200,000 $250,000 $300,000 $350,000 $400,000 $450,000 $500,000 $550,000 Total Leverage Ratio $940,521 $553,958 Consolidated Funded Indebtedness Adjusted Consolidated EBITDAS $— $300,000 $600,000 $900,000 $1,200,000 * “Other” includes (i) severance and restructuring expenses, net, (ii) certain executive recruitment and hiring related expenses, (iii) transformation costs, (iv) certain acquisition and integration related expenses, and (v) certain third-party data center service outage related expenses and recoveries ** Tax expense plus interest expense less non-cash imputed interest under the Company’s inventory financing facilities 3.96x 1.7x


 
Insight Proprietary & Confidential. Do Not Copy or Distribute. © 2022 Insight Direct USA, Inc. All Rights Reserved. 294 Reconciliation of GAAP to Non-GAAP Financial Measures* Three Months Ended December 31, Twelve Months Ended December 31, US Dollars in $000s 2023 2022 2021 2023 2022 Adjusted Consolidated Earnings from Operations: GAAP consolidated EFO $ 131,861 $ 114,016 $ 93,417 $ 419,795 $ 413,700 Amortization of intangible assets 10,988 8,077 7,948 36,231 32,892 Other** 5,823 6,172 1,583 36,101 20,018 Adjusted non-GAAP consolidated EFO $ 148,672 $ 128,265 $ 102,948 $ 492,127 $ 466,610 GAAP EFO as a percentage of net sales 5.9 % 4.6 % 3.6 % 4.6 % 4.0 % Adjusted non-GAAP EFO as a percentage of net sales 6.6 % 5.1 % 4.0 % 5.4 % 4.5 % * The non-GAAP financial measures are referred to as “Adjusted”. Adjusted earnings from operations, Adjusted net earnings and Adjusted diluted earnings per share exclude (i) severance and restructuring expenses, net, (ii) certain executive recruitment and hiring-related expenses, (iii) amortization of intangible assets, (iv) transformation costs, (v) certain acquisition and integration-related expenses, (vi) debt discount amortization, (vii) certain third-party data center service outage related expenses and recoveries, and (viii) the tax effects of each of these items, as applicable ** Includes transformation costs of $2.6 million and $4.1 million for the three months ended December 31, 2023 and 2022, respectively, and $16.6 million and $12.4 million for the twelve months ended December 31, 2023 and 2022, respectively. Includes data center service outage related recoveries of $3.0 million for the three months ended December 31, 2023 and data center service outage related expenses, net of recoveries of $5.0 million for the twelve months ended December 31, 2023 with no comparable costs in the prior year periods


 
Insight Proprietary & Confidential. Do Not Copy or Distribute. © 2022 Insight Direct USA, Inc. All Rights Reserved. 304 Reconciliation of GAAP to Non-GAAP Financial Measures* Three Months Ended December 31, Twelve Months Ended December 31, US Dollars in $000s, except per share data 2023 2022 2021 2023 2022 Adjusted Consolidated Net Earnings: GAAP consolidated net earnings $ 90,608 $ 77,477 $ 62,133 $ 281,309 $ 280,608 Amortization of intangible assets 10,988 8,077 7,948 36,231 32,892 Amortization of debt discount and issuance costs — — 3,079 — — Other** 5,823 6,172 1,583 36,101 20,018 Income taxes on non-GAAP adjustments (4,287) (3,533) (3,192) (18,016) (13,306) Adjusted non-GAAP consolidated net earnings $ 103,132 $ 88,193 $ 71,551 $ 335,625 $ 320,212 Adjusted Diluted Earnings Per Share: GAAP diluted EPS $ 2.42 $ 2.13 $ 1.69 $ 7.55 $ 7.66 Amortization of intangible assets 0.29 0.22 0.22 0.97 0.90 Amortization of debt discount and issuance costs — — 0.08 — — Other 0.16 0.17 0.04 0.97 0.55 Income taxes on non-GAAP adjustments (0.11) (0.10) (0.09) (0.48) (0.36) Impact of benefit from note hedge 0.22 0.11 0.09 0.68 0.36 Adjusted non-GAAP diluted EPS $ 2.98 $ 2.53 $ 2.03 $ 9.69 $ 9.11 Shares used in diluted EPS calculation 37,513 36,336 36,871 37,241 36,620 Impact of benefit from note hedge (2,874) (1,459) (1,604) (2,619) (1,466) Shares used in Adjusted non-GAAP diluted EPS calculation 34,639 34,877 35,267 34,622 35,154 * The non-GAAP financial measures are referred to as “Adjusted”. Adjusted earnings from operations, Adjusted net earnings and Adjusted diluted earnings per share exclude (i) severance and restructuring expenses, net, (ii) certain executive recruitment and hiring-related expenses, (iii) amortization of intangible assets, (iv) transformation costs, (v) certain acquisition and integration-related expenses, (vi) debt discount amortization, (vii) certain third-party data center service outage related expenses and recoveries, and (viii) the tax effects of each of these items, as applicable ** Includes transformation costs of $2.6 million and $4.1 million for the three months ended December 31, 2023 and 2022, respectively, and $16.6 million and $12.4 million for the twelve months ended December 31, 2023 and 2022, respectively. Includes data center service outage related recoveries of $3.0 million for the three months ended December 31, 2023 and data center service outage related expenses, net of recoveries of $5.0 million for the twelve months ended December 31, 2023 with no comparable costs in the prior year periods


 
Insight Proprietary & Confidential. Do Not Copy or Distribute. © 2022 Insight Direct USA, Inc. All Rights Reserved. 314 Reconciliation of GAAP to Non-GAAP Financial Measures* (continued) Three Months Ended December 31, Twelve Months Ended December 31, US Dollars in $000s 2023 2022 2023 2022 Adjusted North America Earnings from Operations: GAAP EFO from North America segment $ 117,377 $ 99,341 $ 362,082 $ 350,436 Amortization of intangible assets 9,245 7,563 32,514 30,735 Other** 5,122 5,376 29,763 17,910 Adjusted non-GAAP EFO from North America segment $ 131,744 $ 112,280 $ 424,359 $ 399,081 Adjusted EMEA Earnings from Operations: GAAP EFO from EMEA segment $ 9,899 $ 10,710 $ 38,128 $ 44,264 Amortization of intangible assets 1,635 405 3,277 1,696 Other 591 707 6,165 2,017 Adjusted non-GAAP EFO from EMEA segment $ 12,125 $ 11,822 $ 47,570 $ 47,977 Adjusted APAC Earnings from Operations: GAAP EFO from APAC segment $ 4,585 $ 3,965 $ 19,585 $ 19,000 Amortization of intangible assets 108 109 440 461 Other 110 89 173 91 Adjusted non-GAAP EFO from APAC segment $ 4,803 $ 4,163 $ 20,198 $ 19,552 * Adjusted earnings from operations excludes (i) severance and restructuring expenses, net, (ii) certain executive recruitment and hiring-related expenses, (iii) amortization of intangible assets, (iv) transformation costs, (v) certain acquisition and integration-related expenses, (vi) certain third-party data center service outage related expenses and recoveries, and (vii) the tax effects of each of these items, as applicable ** Includes transformation costs of $2.6 million and $4.1 million for the three months ended December 31, 2023 and 2022, respectively, and $16.6 million and $12.4 million for the twelve months ended December 31, 2023 and 2022, respectively. Includes data center service outage related recoveries of $3.0 million for the three months ended December 31, 2023 and data center service outage related expenses, net of recoveries of $5.0 million for the twelve months ended December 31, 2023 with no comparable costs in the prior year periods


 
Insight Proprietary & Confidential. Do Not Copy or Distribute. © 2022 Insight Direct USA, Inc. All Rights Reserved. 324 Three Months Ended Twelve Months Ended December 31, December 31, US Dollars in $000s 2023 2022 2023 2022 Adjusted Consolidated EBITDA GAAP consolidated net earnings $ 90,608 $ 77,477 $ 281,309 $ 280,608 Interest expense 11,958 11,271 48,576 41,577 Income tax expense 31,567 25,695 96,545 93,825 Depreciation and amortization of property and equipment 6,790 6,333 26,245 23,722 Amortization of intangible assets 10,988 8,077 36,231 32,892 Other* 5,823 6,172 36,101 20,018 Adjusted non-GAAP EBITDA $ 157,734 $ 135,025 $ 525,007 $ 492,642 * Includes transformation costs of $2.6 million and $4.1 million for the three months ended December 31, 2023 and 2022, respectively, and $16.6 million and $12.4 million for the twelve months ended December 31, 2023 and 2022, respectively. Includes data center service outage related recoveries of $3.0 million for the three months ended December 31, 2023 and data center service outage related expenses, net of recoveries of $5.0 million for the twelve months ended December 31, 2023 with no comparable costs in the prior year periods Reconciliation of GAAP to Non-GAAP Financial Measures (continued)


 
Insight Proprietary & Confidential. Do Not Copy or Distribute. © 2022 Insight Direct USA, Inc. All Rights Reserved. 334 Reconciliation of GAAP to Non-GAAP Financial Measures (continued) 1 Assumed tax rate of 26.0% 2 Average of previous five quarters 3 Computed as GAAP consolidated EFO, net of tax of $109,147 and $107,562 for the twelve months ended December 31, 2023 and 2022, respectively, divided by invested capital 4 Computed as Adjusted non-GAAP consolidated EFO, net of tax, divided by invested capital 5 Includes transformation costs of $16.6 million and $12.4 million for the twelve months ended December 31, 2023 and 2022, respectively. Includes certain third-party data center service outage related expenses, net of recoveries of $5.0 million for the twelve months ended December 31, 2023 Twelve Months Ended December 31, US Dollars in $000s 2023 2022 Return on Invested Capital: GAAP consolidated EFO $ 419,795 $ 413,700 Amortization of intangible assets 36,231 32,892 Other5 36,101 20,018 Adjusted non-GAAP consolidated EFO $ 492,127 $ 466,610 Income tax expense1 127,953 121,319 Adjusted non-GAAP consolidated EFO, net of tax $ 364,174 $ 345,291 Average stockholders’ equity2 $ 1,628,480 $ 1,584,075 Average debt2 690,402 713,279 Average cash2 (209,674) (131,283) Invested Capital $ 2,109,208 $ 2,166,071 Adjusted non-GAAP ROIC (from GAAP consolidated EFO)3 14.7 % 14.1 % Adjusted non-GAAP ROIC (from non-GAAP consolidated EFO)4 17.3 % 15.9 %


 
Insight Proprietary & Confidential. Do Not Copy or Distribute. © 2022 Insight Direct USA, Inc. All Rights Reserved. 344 Reconciliation of GAAP to Non-GAAP Financial Measures* (continued) Twelve Months Ended December 31, US Dollars in $000s 2023 Adjusted Free Cash Flow: Net cash provided by operating activities $ 619,531 Less: Purchases of property and equipment 39,252 Adjusted non-GAAP free cash flow $ 580,279 Net cash used in investing activities $ (505,201) Net cash used in financing activities $ (16,712) Adjusted Consolidated Net Earnings: GAAP consolidated net earnings $ 281,309 Amortization of intangible assets 36,231 Other 36,101 Income taxes on non-GAAP adjustments (18,016) Adjusted non-GAAP consolidated net earnings $ 335,625 Net cash provided by operating activities as % net earnings 220 % Adjusted free cash flow as % of adjusted net earnings 173 % * The non-GAAP financial measures are referred to as “Adjusted”. Adjusted earnings from operations, Adjusted net earnings and Adjusted diluted earnings per share exclude (i) severance and restructuring expenses, net, (ii) certain executive recruitment and hiring-related expenses, (iii) amortization of intangible assets, (iv) transformation costs, (v) certain acquisition and integration-related expenses, (vi) certain third-party data center service outage related expenses and recoveries, and (vii) the tax effects of each of these items, as applicable


 
Insight Proprietary & Confidential. Do Not Copy or Distribute. © 2022 Insight Direct USA, Inc. All Rights Reserved. 354 Reconciliation of GAAP to Non-GAAP Financial Measures* (continued) Three Months Ended Three Months Ended Three Months Ended March 31, June 30, September 30, US Dollars in $000s, except per share data 2023 2022 2023 2022 2023 2022 Adjusted Consolidated Earnings from Operations: GAAP consolidated EFO $ 77,461 $ 79,849 $ 118,611 $ 129,556 $ 91,862 $ 90,279 Amortization of intangible assets 8,310 7,925 8,285 7,904 8,648 8,986 Other 8,186 1,783 2,812 4,234 19,280 7,829 Adjusted non-GAAP consolidated EFO $ 93,957 $ 89,557 $ 129,708 $ 141,694 $ 119,790 $ 107,094 GAAP EFO as a percentage of net sales 3.3 % 3.0 % 5.0 % 4.7 % 4.1% 3.6% Adjusted non-GAAP EFO as a percentage of net sales 4.0 % 3.4 % 5.5 % 5.2 % 5.3% 4.2% Adjusted Consolidated Net Earnings: GAAP consolidated net earnings $ 49,972 $ 56,631 $ 80,482 $ 89,184 $ 60,247 $ 57,316 Amortization of intangible assets 8,310 7,925 8,285 7,904 8,648 8,986 Other 8,186 1,783 2,812 4,234 19,280 7,829 Income taxes on non-GAAP adjustments (4,201) (2,400) (3,032) (3,078) (6,496) (4,295) Adjusted non-GAAP consolidated net earnings $ 62,267 $ 63,939 $ 88,547 $ 98,244 $ 81,679 $ 69,836 Adjusted Diluted Earnings Per Share: GAAP diluted EPS $ 1.34 $ 1.53 $ 2.17 $ 2.42 $ 1.62 $ 1.58 Amortization of intangible assets 0.22 0.21 0.22 0.21 0.23 0.25 Other 0.22 0.05 0.08 0.11 0.52 0.22 Income taxes on non-GAAP adjustments (0.11) (0.06) (0.08) (0.08) (0.17) (0.12) Impact of benefit from note hedge 0.11 0.08 0.17 0.12 0.17 0.06 Adjusted non-GAAP diluted EPS $ 1.78 $ 1.81 $ 2.56 $ 2.78 $ 2.37 $ 1.99 Shares used in diluted EPS calculation 37,207 36,981 37,039 36,821 37,203 36,340 Impact of benefit from note hedge (2,310) (1,677) (2,516) (1,539) (2,774) (1,187) Shares used in Adjusted non-GAAP diluted EPS calculation 34,897 35,304 34,523 35,282 34,429 35,153 * The non-GAAP financial measures are referred to as “Adjusted”. Adjusted earnings from operations, Adjusted net earnings and Adjusted diluted earnings per share exclude (i) severance and restructuring expenses, net, (ii) certain executive recruitment and hiring-related expenses, (iii) amortization of intangible assets, (iv) transformation costs, (v) certain acquisition and integration-related expenses, (vi) certain third-party data center service outage related expenses, and (vii) the tax effects of each of these items, as applicable


 
Insight Proprietary & Confidential. Do Not Copy or Distribute. © 2022 Insight Direct USA, Inc. All Rights Reserved. 364 Reconciliation of GAAP to Non-GAAP Financial Measures* (continued) * The non-GAAP financial measures are referred to as “Adjusted”. Adjusted earnings from operations, Adjusted net earnings and Adjusted diluted earnings per share exclude (i) severance and restructuring expenses, net, (ii) certain executive recruitment and hiring-related expenses, (iii) amortization of intangible assets, (iv) transformation costs, (v) certain acquisition and integration-related expenses, and (vi) the tax effects of each of these items, as applicable US Dollars in $000s, except per share data 2018 2019 2020 2021 Adjusted Consolidated Earnings from Operations: GAAP consolidated EFO $ 233,483 $ 240,594 $ 271,575 $ 332,061 Amortization of intangible assets 15,737 22,985 37,535 32,045 Other 3,706 18,268 13,278 (1,634) Adjusted non-GAAP consolidated EFO $ 252,926 $ 281,847 $ 322,388 $ 362,472 GAAP EFO as a percentage of net sales 3.3 % 3.1 % 3.3 % 3.5 % Adjusted non-GAAP EFO as a percentage of net sales 3.6 % 3.6 % 3.9 % 3.8 % Adjusted Consolidated Net Earnings: GAAP consolidated net earnings $ 163,677 $ 159,407 $ 172,640 $ 219,345 Amortization of intangible assets 15,737 22,985 37,535 32,045 Amortization of debt discount and issuance costs — 4,223 11,585 12,124 Other 3,706 18,268 13,278 (1,634) Income taxes on non-GAAP adjustments (4,767) (10,073) (15,583) (10,325) Adjusted non-GAAP consolidated net earnings $ 178,353 $ 194,810 $ 219,455 $ 251,555 Adjusted Diluted Earnings Per Share: GAAP diluted EPS $ 4.55 $ 4.43 $ 4.87 $ 5.95 Amortization of intangible assets 0.43 0.64 1.06 0.87 Amortization of debt discount and issuance costs — 0.12 0.33 0.33 Other 0.10 0.51 0.37 (0.04) Income taxes on non-GAAP adjustments (0.13) (0.28) (0.44) (0.28) Impact of benefit from note hedge — — — 0.27 Adjusted non-GAAP diluted EPS $ 4.95 $ 5.42 $ 6.19 $ 7.10 Shares used in diluted EPS calculation 36,009 35,959 35,444 36,863 Impact of be ef t from note hedge — — — (1,453) Shares used in Adjusted non-GAAP diluted EPS calculation 36,009 35,959 35,444 35,410 * The non-GAAP financial measures are referred to as “Adjusted”. Adjusted earnings from operations, Adjusted net earnings and Adjusted diluted earnings per share exclude (i) severance and restructuring expenses, net, (ii) certain executive recruitment and hiring-related expenses, (iii) amortization of intangible assets, (iv) transformation costs, (v) certain acquisition and integration-related expenses, (vi) debt discount amortization, and (vii) the tax effects of each of these items, as applicable


 
Insight Proprietary & Confidential. Do Not Copy or Distribute. © 2022 Insight Direct USA, Inc. All Rights Reserved. 374 Financial Results by Offering Category US Dollars in $000s FY 2021 Q1-22 Q2-22 Q3-22 Q4-22 FY 2022 Q1-23 Q2-23 Q3-23 Q4-23 FY 2023 Consolidated IEI by Offering Category Hardware $ 5,889,510 $ 1,673,588 $ 1,731,116 $ 1,572,275 $ 1,473,916 $ 6,450,895 $ 1,328,845 $ 1,310,273 $ 1,301,155 $ 1,148,664 $ 5,088,937 Software 2,230,617 636,699 618,126 596,922 645,145 2,496,892 638,800 635,336 588,999 679,316 2,542,451 Total Products 8,120,127 2,310,287 2,349,242 2,169,197 2,119,061 8,947,787 1,967,645 1,945,609 1,890,154 1,827,980 7,631,388 Agent Services 521,687 126,049 168,373 138,617 159,546 592,585 143,543 178,948 154,168 188,305 664,964 Insight Delivered Services 794,299 214,514 225,762 226,540 224,003 890,819 212,759 225,039 221,964 219,726 879,488 Total Services 1,315,986 340,563 394,135 365,157 383,549 1,483,404 356,302 403,987 376,132 408,031 1,544,452 Total Net Sales $ 9,436,113 $ 2,650,850 $ 2,743,377 $ 2,534,354 $ 2,502,610 $ 10,431,191 $ 2,323,947 $ 2,349,596 $ 2,266,286 $ 2,236,011 $ 9,175,840 Product Cost $ 7,380,908 $ 2,107,209 $ 2,135,895 $ 1,956,679 $ 1,911,469 $ 8,111,252 $ 1,772,729 $ 1,749,448 $ 1,697,543 $ 1,639,458 $ 6,859,178 Services Cost 607,648 164,780 169,593 178,417 170,582 683,372 159,903 166,958 159,873 160,403 647,137 Total Cost of Goods Sold $ 7,988,556 $ 2,271,989 $ 2,305,488 $ 2,135,096 $ 2,082,051 $ 8,794,624 $ 1,932,632 $ 1,916,406 $ 1,857,416 $ 1,799,861 $ 7,506,315 Product Gross Profit $ 739,219 $ 203,078 $ 213,347 $ 212,518 $ 207,592 $ 836,535 $ 194,916 $ 196,161 $ 192,611 $ 188,522 $ 772,210 Services Gross Profit 708,338 175,783 224,542 186,740 212,967 800,032 196,399 237,029 216,259 247,628 897,315 Total Gross Profit $ 1,447,557 $ 378,861 $ 437,889 $ 399,258 $ 420,559 $ 1,636,567 $ 391,315 $ 433,190 $ 408,870 $ 436,150 $ 1,669,525 % of Total Net Sales Hardware 62 % 63 % 63 % 62 % 59 % 62 % 57 % 56 % 57 % 51 % 55 % Software 24 % 24 % 23 % 24 % 26 % 24 % 27 % 27 % 26 % 30 % 28 % Total Products 86 % 87 % 86 % 86 % 85 % 86 % 85 % 83 % 83 % 82 % 83 % Agent Services 6 % 5 % 6 % 5 % 6 % 6 % 6 % 8 % 7 % 8 % 7 % Insight Delivered Services 8 % 8 % 8 % 9 % 9 % 9 % 9 % 10 % 10 % 10 % 10 % Total Services 14 % 13 % 14 % 14 % 15 % 14 % 15 % 17 % 17 % 18 % 17 % % of Total Services Net Sales Agent Services 40 % 37 % 43 % 38 % 42 % 40 % 40 % 44 % 41 % 46 % 43 % Insight Delivered Services 60 % 63 % 57 % 62 % 58 % 60 % 60 % 56 % 59 % 54 % 57 % Note: Numbers may not foot or cross foot due to immaterial rounding


 
Insight Proprietary & Confidential. Do Not Copy or Distribute. © 2022 Insight Direct USA, Inc. All Rights Reserved. 384 Convertible Senior Notes • Insight Convertible Senior Notes - $350 million principal • Required to settle the convertible notes principal/par value in cash • Excess required to be settled in shares resulting in dilution in GAAP reported Diluted Earnings Per Share (“DEPS”) • DEPS incremental shares for GAAP reporting purposes are not issued at the time of reporting and are a non-GAAP exclusion for the Company (up to the strike price of the warrants of $103.12) • The bond hedge effectively raises the potential dilution point of the convertible notes and call spread from $68.32 up to $103.12, as illustrated below: NSIT stock price Relevance of stock price Net shares owed on Convertible Notes Net shares received from bond hedge Net shares owed on Warrants GAAP additional dilution * Non-GAAP additional dilution * $ 51.56 Price at issuance of Notes — — — — — $ 68.32 Conversion price of Notes — — — — — $ 88.82 Market trigger price 1,182,606 (1,182,606) — 1,182,606 — $ 103.12 Warrants strike price 1,729,056 (1,729,056) — 1,729,056 — $ 120.00 Example average quarterly stock price 2,206,493 (2,206,493) 720,658 2,927,151 720,658 $ 140.00 Example average quarterly stock price 2,623,160 (2,623,160) 1,349,587 3,972,747 1,349,587 $ 150.00 Example average quarterly stock price 2,789,827 (2,789,827) 1,601,158 4,390,985 1,601,158 Example calculation - net shares owed on Warrants Warrants issued [a] Excess ave. share price [b] Value of excess [c = a x b] Dilutive shares [d = c / $120] $120 average share price for quarter 5,123,160 $ 16.88 $ 86,478,941 720,658 *Additional shares to be included in our weighted average shares outstanding calculation for each quarter


 
v3.24.0.1
Cover
Feb. 15, 2024
Cover [Abstract]  
Document Type 8-K
Document Period End Date Feb. 15, 2024
Entity Registrant Name INSIGHT ENTERPRISES, INC.
Entity Incorporation, State or Country Code DE
Entity File Number 0-25092
Entity Tax Identification Number 86-0766246
Entity Address, Address Line One 2701 East Insight Way,
Entity Address, City or Town Chandler,
Entity Address, State or Province AZ
Entity Address, Postal Zip Code 85286
City Area Code 480
Local Phone Number 333-3000
Written Communications false
Soliciting Material false
Pre-commencement Tender Offer false
Pre-commencement Issuer Tender Offer false
Title of 12(b) Security Common stock, par value $0.01
Trading Symbol NSIT
Security Exchange Name NASDAQ
Entity Emerging Growth Company false
Entity Central Index Key 0000932696
Amendment Flag false

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