Healthcare providers and insurers look to
digital records and tools to boost quality and efficiency, with
GenAI emerging as next major trend, ISG Provider Lens™ report
says
Healthcare companies in the U.S. are sharply focused on digital
transformation and adoption of digital health tools, according to a
new research report published today by Information Services Group
(ISG) (Nasdaq: III), a leading global technology research and
advisory firm.
The 2023 ISG Provider Lens™ Healthcare Digital Services report
for the U.S. finds that healthcare providers and health insurance
companies are increasing their use of digital health tools to
enhance the efficiency, accessibility and quality of care. Through
integrated electronic health records (EHRs) and patient-facing
apps, organizations are monitoring patients more closely,
streamlining data-sharing among providers and delivering
personalized wellness information to patients.
“A powerful wave of modernization is transforming the U.S.
healthcare industry,” said Bob Krohn, partner, Healthcare, for ISG.
“As knowledge grows about the social determinants of health,
companies are using technology to improve health equity and focus
more closely on outcomes.”
Providers and insurance companies are working together to
identify the most vulnerable individuals and engaging with
communities, homes and workplaces to promote behavioral changes
that can improve overall health, the report says. EHRs, machine
learning and predictive analytics play critical roles in this
process.
Using advanced data models and algorithms, combined with social
determinants of health, providers are taking a more holistic and
personalized approach to care, including earlier diagnoses and
better prevention, ISG says.
A growing number of providers and insurance companies in the
U.S. are partnering to provide more cost-effective services,
especially under Medicare, the report says. In value-based care
focused on outcomes, health systems play a more active role in risk
management and incentives to prioritize quality over quantity. This
approach is helping providers gain a competitive edge and pursue
growth opportunities.
Generative AI (GenAI) is emerging as the next major wave of
technology to be adopted in the industry, with many providers
committing to major investments in the next five years to develop
GenAI solutions, ISG says. These could include GenAI copilots to
reduce workloads and ease clinician burnout.
“In the next two years, ISG expects GenAI to have such a broad
impact on healthcare technology and economics that every active
project will be re-assessed,” said Jan Erik Aase, partner and
global leader, ISG Provider Lens Research. “Technology service
providers are preparing to help enterprises navigate these
changes.”
The report also explores other healthcare technology trends in
the U.S., including the rise of integrated health platforms and
growing demand for electronic medical record migration
services.
For more insights into the challenges facing U.S. healthcare
enterprises, including talent shortages and integration of new and
existing technologies, plus advice on how to address them, see the
ISG Provider Lens™ Focal Points briefing here.
The 2023 ISG Provider Lens™ Healthcare Digital Services report
for the U.S. evaluates the capabilities of 39 providers across
three quadrants: Payer Digital Transformation Services, Provider
Digital Transformation Services and Healthcare Platform
Implementation Services.
The report names Accenture, Cognizant, HCLTech, Infosys, NTT
DATA, Optum, TCS and Wipro as Leaders in all three quadrants. It
names Deloitte and EXL as Leaders in two quadrants each. Atos,
Firstsource, IBM, LTIMindtree, Tech Mahindra and UST are named as
Leaders in one quadrant each.
In addition, CitiusTech and Persistent Systems are named as
Rising Stars — companies with a “promising portfolio” and “high
future potential” by ISG’s definition — in one quadrant each.
A customized version of the report is available from EXL.
The 2023 ISG Provider Lens™ Healthcare Digital Services report
for the U.S. is available to subscribers or for one-time purchase
on this webpage.
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only
service provider evaluation of its kind to combine empirical,
data-driven research and market analysis with the real-world
experience and observations of ISG's global advisory team.
Enterprises will find a wealth of detailed data and market analysis
to help guide their selection of appropriate sourcing partners,
while ISG advisors use the reports to validate their own market
knowledge and make recommendations to ISG's enterprise clients. The
research currently covers providers offering their services
globally, across Europe, as well as in the U.S., Canada, Brazil,
the U.K., France, Benelux, Germany, Switzerland, the Nordics,
Australia and Singapore/Malaysia, with additional markets to be
added in the future. For more information about ISG Provider Lens
research, please visit this webpage.
A companion research series, the ISG Provider Lens Archetype
reports, offer a first-of-its-kind evaluation of providers from the
perspective of specific buyer types.
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading
global technology research and advisory firm. A trusted business
partner to more than 900 clients, including more than 75 of the
world’s top 100 enterprises, ISG is committed to helping
corporations, public sector organizations, and service and
technology providers achieve operational excellence and faster
growth. The firm specializes in digital transformation services,
including automation, cloud and data analytics; sourcing advisory;
managed governance and risk services; network carrier services;
strategy and operations design; change management; market
intelligence and technology research and analysis. Founded in 2006,
and based in Stamford, Conn., ISG employs more than 1,600
digital-ready professionals operating in more than 20 countries—a
global team known for its innovative thinking, market influence,
deep industry and technology expertise, and world-class research
and analytical capabilities based on the industry’s most
comprehensive marketplace data. For more information, visit
www.isg-one.com.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20240209806707/en/
Press Contacts:
Will Thoretz, ISG +1 203 517 3119 will.thoretz@isg-one.com
Julianna Sheridan, Matter Communications for ISG +1 978-518-4520
isg@matternow.com
Information Services (NASDAQ:III)
Historical Stock Chart
From Mar 2024 to Apr 2024
Information Services (NASDAQ:III)
Historical Stock Chart
From Apr 2023 to Apr 2024