MINNEAPOLIS, Jan. 10, 2017 /PRNewswire/ -- Appliance
Recycling Centers of America, Inc. (NASDAQ: ARCI), a leading
provider of appliance recycling and retailing services, has
announced a new business unit – Customer Connexx – an ARCA
customer-care and contact center – opened in November 2016. Customer Connexx is a wholly-owned
subsidiary of ARCA, Inc.
ARCA's new contact center, located in Las Vegas, NV, supports scheduling and
customer service for its current utility programs and other
standalone ventures. The contact center seats 90 agents, with room
for future growth. Customer Connexx provides a full suite of
services, including inbound and outbound customer calls, chat,
email, IVR solutions, and many other state-of-the-art call center
capabilities.
JP Harper, ARCA Inc. Chief Operating Officer and Senior Vice
President, states "This is a huge accomplishment for ARCA and
represents a large step forward for us in terms of our abilities to
provide a world-class customer experience for our utilities and
their end-use customers. Our vision for Customer Connexx is to
provide exceptional customer service to ARCA Recycling utilities
and the residential customers that participate in the recycling,
replacement, and kit programs we offer. In addition, Customer
Connexx will soon be providing standalone customer care and call
center capabilities to utilities and other industry verticals."
Frank Royal, who is new to the
ARCA team, will lead the Customer Connexx business unit. Royal
joins ARCA from CLEAResult where he led their CustomerLink call
center business, which employed over 400 call center
representatives in Duluth, MN and
Tempe, AZ. Royal has over 20
years' experience in the customer service industry. He has managed
thousands of customer service agents in the US and globally. He is
adept at growing and building world class organizations from
various stages of development.
Harper said "I am excited to have Frank on-board with us. He is
very knowledgeable on contact centers, customer service, and
overall business. Frank is a great team player who will help take
ARCA to the next level as we transform our business into a leader
of providing customer service and customer experiences on behalf of
our utility partners."
About Appliance Recycling Centers of America
(ARCA)
ARCA's three business components are uniquely
positioned in the industry to work together to provide a full array
of appliance-related services. ARCA Advanced Processing, LLC
employs advanced technology to refine traditional appliance
recycling techniques to achieve optimal revenue-generating and
environmental benefits. ARCA is also the exclusive North American
distributor for UNTHA Recycling Technology (URT), one of the
world's leading manufacturers of technologically advanced
refrigerator recycling systems and recycling facilities for
electrical household appliances and electronic scrap.
ARCA's regional centers process appliances at end of life to
remove environmentally damaging substances and produce material
byproducts for recycling for utilities in the U.S. and Canada. Eighteen company-owned stores under
the name ApplianceSmart, Inc.® sell new appliances directly to
consumers and provide affordable ENERGY STAR® options for energy
efficiency appliance replacement programs.
This press release contains statements that are
forward-looking statements as defined within the Private Securities
Litigation Reform Act of 1995, including statements regarding
ARCA's future success. These forward-looking statements are subject
to risks and uncertainties that could cause actual results to
differ materially from the statements made, including the risks
associated with the general economic conditions, competition in the
retain and recycling industries and regulatory risks. Other factors
that could cause operating and financial results to differ are
described in ARCA's periodic reports filed with the Securities and
Exchange Commission. Other risks may be detailed from time to time
in reports to be filed with the SEC.
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SOURCE Appliance Recycling Centers of America, Inc.