ISG Provider Lens™ report finds local
service providers are seizing growing opportunities as an already
mature cloud market seeks more advanced solutions such as SAP on
Azure
Australia’s accelerating migration to the cloud is intensifying
competition among Microsoft Azure service providers, with local
players starting to challenge the global giants, according to a new
report published today by Information Services Group (ISG)
(Nasdaq:III), a leading global technology research and advisory
firm.
The 2021 ISG Provider Lens™ Microsoft Ecosystem report for
Australia finds that while major global service providers are
already in fierce competition for market share, local Microsoft
partners are expanding their service portfolios in a trend expected
to grow over the next five years.
Many Australian enterprises already have mature cloud
implementations, but both the public sector and commercial sector
are still ramping up their use of hyperscaled cloud platforms such
as Azure, the report says. Many companies have begun migrating more
complex applications such as SAP to the cloud, overcoming the “fear
factor” that has caused some to resist these high-impact
migrations.
The cloud trend is often driven by a need to do more with less,
cut costs and become more agile, ISG finds. The impact of the
COVID-19 pandemic, though less severe in Australia than in many
other countries, has made this need more urgent and driven
additional cloud migrations. In addition, the Australian
government’s announcement in 2020 that it would move to an
Azure-based records management system—and potentially other
cloud-based platforms such as Microsoft 365—has helped to
accelerate the trend.
“As Microsoft’s product set evolves, the opportunities for both
its global and local ecosystem partners in Australia are growing,”
said Scott Bertsch, partner and regional leader, ISG Asia Pacific.
“Several major providers of implementation and support for
Microsoft solutions, including Azure, Office 365, Dynamics 365 and
SAP on Azure, are emerging from the local market.”
Providers have faced some challenges over the past year,
including the need to rapidly scale up Azure implementations amid
organizations’ wholesale moves to remote work, ISG says. A growing
fear of ransomware attacks is driving many enterprises to migrate
to Azure for better data protection, yet the country has a shortage
of Azure-certified resources and expertise in some areas, including
cybersecurity. At the same time, the report finds most Australian
organizations still want to pick and choose which applications to
shift to the cloud.
As in other regions, enterprises in Australia are growing more
interested in the Internet of Things, artificial intelligence and
advanced data analytics. As Microsoft continues to evolve its AI
development and implementation strategy for Azure, managed service
providers will need to invest more in AI-related capabilities and
training to remain qualified to implement these features, the
report says.
The 2021 ISG Provider Lens™ Microsoft Ecosystem report for
Australia evaluates the capabilities of 46 providers across four
quadrants: Managed Services for Azure, Office 365 – Modern
Workplace, Dynamics 365, and SAP on Azure.
The report names Accenture (Avanade), DXC Technology and Wipro
as Leaders in all four quadrants, and IBM, TCS and Tech Mahindra as
Leaders in three quadrants each. Empired, Fujitsu, Logicalis,
Telstra and Unisys are named as Leaders in two quadrants each, and
AC3, Data#3, Dicker Data, HCL and Infosys are named as Leaders in
one quadrant each.
In addition, Cognizant, LAB3, Macquarie Telecom, SoftwareONE,
Velrada and Veritec are named as Rising Stars—companies with a
“promising portfolio” and “high future potential” by ISG’s
definition—in one quadrant each.
Customized versions of the report are available from Empired,
Fujitsu, Logicalis and Unisys.
The 2021 ISG Provider Lens™ Microsoft Ecosystem report for
Australia is available to subscribers or for one-time purchase on
this webpage.
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only
service provider evaluation of its kind to combine empirical,
data-driven research and market analysis with the real-world
experience and observations of ISG's global advisory team.
Enterprises will find a wealth of detailed data and market analysis
to help guide their selection of appropriate sourcing partners,
while ISG advisors use the reports to validate their own market
knowledge and make recommendations to ISG's enterprise clients. The
research currently covers providers offering their services
globally, across Europe, as well as in the U.S., Germany,
Switzerland, the U.K., France, the Nordics, Brazil and
Australia/New Zealand, with additional markets to be added in the
future. For more information about ISG Provider Lens research,
please visit this webpage.
A companion research series, the ISG Provider Lens Archetype
reports, offer a first-of-its-kind evaluation of providers from the
perspective of specific buyer types.
About ISG
ISG (Information Services Group) (Nasdaq:III) is a leading
global technology research and advisory firm. A trusted business
partner to more than 700 clients, including more than 75 of the
world’s top 100 enterprises, ISG is committed to helping
corporations, public sector organizations, and service and
technology providers achieve operational excellence and faster
growth. The firm specializes in digital transformation services,
including automation, cloud and data analytics; sourcing advisory;
managed governance and risk services; network carrier services;
strategy and operations design; change management; market
intelligence and technology research and analysis. Founded in 2006,
and based in Stamford, Conn., ISG employs more than 1,300
digital-ready professionals operating in more than 20 countries—a
global team known for its innovative thinking, market influence,
deep industry and technology expertise, and world-class research
and analytical capabilities based on the industry’s most
comprehensive marketplace data. For more information, visit
www.isg-one.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20210506006308/en/
Press: Will Thoretz, ISG +1 203 517 3119
will.thoretz@isg-one.com
Cait Buckley, Matter Communications for ISG +1 617 874 5214
isg@matternow.com
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