HOLMDEL, N.J., May 15, 2017 /PRNewswire/ -- Vonage
(NYSE: VG), a leading provider of cloud communications for
business, has received seven new patents granted by the United
States Patent and Trademark Office. At the end of the first quarter
of 2017, Vonage had more than 150 U.S. patents, and an additional
160 U.S. patent applications pending, along with many foreign
patents and pending applications in jurisdictions worldwide.
Among the patents issued is one that enables the creation of
user-defined SMS groups. In this case, group account settings may
be configured to provide features such as specifying which group
members are copied on outgoing messages, or setting the group
identifier which is displayed to recipients on outgoing messages
(Pat. No. 9,591,144). This feature may be especially useful for
businesses that wish to provide a group identity to their
customers, such as in the case of a help desk or customer support
function.
"By providing our customers with the ability to enhance the
customer journey, whether through personal or group messages via
SMS to a client or client group, or the ability to easily identify
those recipients, Vonage is focused on creating pathways to engage
with customers in new and more meaningful ways," said Alan Masarek, CEO of Vonage. "With these
capabilities, Vonage is offering businesses the technology to
provide their own customers with a superior experience - from
service, delivery, support and beyond - and changing the way they
connect for better business outcomes."
Vonage's new patents also include:
- Two covering advanced call processing features, including the
ability to automatically identify and notify a user that a call is
no longer on hold (Pat. No. 9,560,197); and a feature for users
roaming internationally, whereby incoming cellular calls can be
rerouted for delivery over the Internet for a potentially
significant cost savings (Pat. No. 9,603,115).
- Two for improvements to Quality of Service (QoS), the first of
which includes techniques for allowing a service provider to make
better network route selection decisions based on both quality and
cost (Pat. No. 9,560,180). The second patent covers a conference
call architecture that provides improvements to both scalability
and system redundancy (Pat. No. 9,538,134).
- Two for improvements to security of communications, including
methods for masking VoIP traffic by transmitting voice data over
separate streams (Pat. No. 9,560,085); and techniques for enhanced
account verification prior to authorizing a user to make chargeable
calls on an account (Pat. No. 9,565,220).
About Vonage
Vonage (NYSE: VG) is a leading provider of cloud communications
services for business. Vonage transforms the way people work and
businesses operate through a portfolio of cloud-based
communications solutions that enable internal collaboration among
employees, while also keeping companies closely connected with
their customers, across any mode of communication, on any
device.
Nexmo, the Vonage API Platform, provides tools for voice,
messaging and phone verification services, allowing developers to
embed contextual, programmable communications into mobile apps,
websites and business systems. Nexmo APIs enable enterprises to
easily communicate relevant information to their customers in real
time, anywhere in the world, through text messaging, chat, social
media and voice.
The Company also provides a robust suite of feature-rich
residential communication solutions. In 2015 and 2016, Vonage was
named a Visionary in the Gartner Magic Quadrant for Unified
Communications as-a-Service, Worldwide. Vonage has also earned
Frost & Sullivan's 2015 Growth Excellence Leadership Award for
Hosted IP and Unified Communications and Collaboration (UCC)
Services and the 2016 North American Cloud Communications Product
Line Strategy Leadership Award. For more information,
visitwww.vonage.com.
Vonage Holdings Corp. is headquartered in Holmdel, New Jersey. Vonage® is a
registered trademark of Vonage Marketing LLC, owned by Vonage
America Inc. To follow Vonage on Twitter, please visit
www.twitter.com/vonage. To become a fan on Facebook, go
towww.facebook.com/vonage. To subscribe on YouTube,
visitwww.youtube.com/vonage.
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SOURCE Vonage