Sleep Number Ranks Highest in Customer Satisfaction in 2016 J.D. Power Mattress Report
November 30 2016 - 10:30AM
Business Wire
Company also ranked highest in 2015
J.D. Power today announced that Sleep Number® ranks highest in
customer satisfaction with mattresses. The J.D. Power 2016 Mattress
Satisfaction Report measured customer satisfaction with mattress
purchases based on seven factors: comfort, price, support,
durability, warranty, features and customer service. Sleep Number
achieved an overall satisfaction index score of 887, which is 32
points above the industry average of 855. In addition, Sleep Number
achieved the highest score in the warranty and features study
factors.
The J.D. Power 2016 Mattress Satisfaction Report is based on
responses from 2,622 customers who purchased a mattress in the 12
months prior to fielding the survey. The report was fielded in
October 2016.
“Our customers’ satisfaction is the direct result of our team’s
dedication and passion to improving lives by delivering
unparalleled sleep experiences,” said Shelly Ibach, Select Comfort
president and chief executive officer. “It is an honor to be rated
highest in customer satisfaction with mattresses by J.D. Power two
years in a row.”
About J.D. PowerHeadquartered in Westlake Village,
Calif., J.D. Power is a global marketing information services
company providing performance improvement, social media and
customer satisfaction insights and solutions. The company’s quality
and satisfaction measurements are based on responses from millions
of consumers annually. For more information on car reviews and
ratings, car insurance, health insurance, cell phone ratings, and
more, please visit jdpower.com. J.D. Power is a business unit of
The McGraw-Hill Companies.
About Select Comfort CorporationNearly 30 years ago,
Sleep Number transformed the mattress industry with the idea that
‘one size does not fit all’ when it
comes to sleep. Today, the company is the leader in sleep
innovation and ranked “Highest in Customer Satisfaction with
Mattresses” by J.D. Power in 2015 and 2016. As the pioneer in
biometric sleep monitoring and adjustability, Sleep Number is
proving the connection between quality sleep and health and
well-being. Dedicated to individualizing sleep experiences, the
company’s 3,600 employees are improving lives with innovative sleep
solutions. To find better quality sleep visit one of our 530 U.S.
Sleep Number® stores or SleepNumber.com.
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version on businesswire.com: http://www.businesswire.com/news/home/20161130005883/en/
Select ComfortSusan Eich,
763-551-6934susan.eich@selectcomfort.com
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