Bizmatics Selects 8x8’s Cloud-Based Contact Center Solution to Revamp Patient Services Management
October 27 2015 - 8:15AM
Business Wire
8x8’s Virtual Contact Center Delivers Highly
Personalized Customer Experience
8x8, Inc. (NASDAQ:EGHT), a leading provider of cloud-based
unified communications and contact center solutions, today
announced that Bizmatics has deployed 8x8’s Virtual Contact Center
(VCC), the company’s flagship, award-winning contact center
solution to re-engineer its support systems for Bizmatics’
Electronic Medical Record (EHR) software, PrognoCIS.
Bizmatics went live with VCC in July after only two months,
replacing a legacy PBX system across three locations. Using the CRM
integration and reporting tools built into VCC, Bizmatics will be
able to effectively manage a support center and meet customers’
immediate expectations—while enabling seamless scalability with 100
percent cloud deployment.
In today’s fast-paced healthcare environment, medical practices
need to capture, retrieve and process various types of data quickly
throughout the day. VCC enables Bizmatics to enhance call handling
and offer a highly improved customer experience. With 8x8’s
flexible, web-based system administration capabilities, the company
can now seamlessly uplevel its overall customer experience.
A move to the cloud was a natural choice since Bizmatics
delivers its own PrognoCIS software suite via the cloud. The
primary selection criteria were feature-richness, HIPAA compliance,
scalability, flexibility and value. At the end of the comprehensive
review, 8x8 remained the frontrunner across all five areas.
Specifically, call tracking and advanced reporting are areas that
make staffing more efficient and 8x8’s management tools have
already dramatically increased agent productivity. In addition,
supervisors can use VCC call recording and real-time monitoring to
coach individual agents and evaluate their performance. The 8x8
wallboard gives managers an instant snapshot of the entire contact
center, so they can see how many callers are waiting and which
agents are available—allowing them to make timely adjustments to
the queue.
“The robustness of the VCC architecture and redundancy
definitely help me sleep at night,” said Andrey Ostashko,
Bizmatics’ Support Director. “VCC is a well-engineered,
sophisticated solution that is known industry-wide for its quality,
security and reliability. 8x8’s technology and support have been
rock solid and the transitions from pre-sales, to pilot, to
production were seamless. Working with 8x8 has been a positive
experience, and VCC has had an immediate, meaningful impact on our
business.”
About 8x8, Inc.
8x8, Inc. (NASDAQ:EGHT) is the trusted provider of secure
and reliable enterprise cloud communications solutions to more than
40,000 businesses operating in over 100 countries across six
continents. 8x8's out-of-the-box cloud solutions replace
traditional on-premises PBX hardware and software-based systems
with a flexible and scalable Software as a Service (SaaS)
alternative, encompassing cloud business phone service, contact
center solutions, and conferencing. For additional information,
visit www.8x8.com, www.8x8.com/UK or connect with 8x8
on LinkedIn, Twitter, Google+ and Facebook.
About Bizmatics, Inc.
Bizmatics, developers of PrognoCIS Electronic Health Record
software, is developed and marketed to improve healthcare
productivity for medical practitioners and healthcare providers.
PrognoCIS is more than just an EHR by including medical records,
billing and practice management. Headquartered in San Jose,
California. PrognoCIS EHR and other products are used by thousands
of medical professionals across the U.S., Puerto Rico and the
Caribbean. Learn more at: http://www.prognocis.com.
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version on businesswire.com: http://www.businesswire.com/news/home/20151027005663/en/
8x8, Inc.Jodi Guilbault, 415-987-4970jodi.guilbault@8x8.com
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