Datalink to Showcase Self-Service IT Portal Services at ServiceNow Conference
April 29 2014 - 10:15AM
Business Wire
New Datalink Service Helps Enterprises
Streamline Their Path to ITaaS with a User-Friendly Portal for
Processing End User IT Requests
Datalink (Nasdaq: DTLK), a leading provider of data center
services and solutions, announced today that it will demonstrate
its new self-service IT portal development capabilities in Booth
#441 at the ServiceNow Knowledge 14 conference running this week in
San Francisco. The new consulting service – the latest addition to
Datalink’s robust cloud service management portfolio designed to
help organizations migrate to an IT as a Service (ITaaS) model -
helps organizations plan, develop, deploy, automate and maintain
consumer-friendly portals enabling business users with no IT
knowledge to request IT services.
These portals can play a pivotal role in streamlining
procurement of IT services requested by end users, improving
employee satisfaction with IT service delivery, and creating an
ITaaS environment that can help IT teams retain control of
corporate data assets by reducing business units’ need to turn to
third-party sources for fast service provisioning. These automated
self-service portals also enable IT staffs to change focus from
provisioning and other manual tasks to complex problem resolution,
strategy and business unit alignment.
Datalink’s unique ability to provide end-to-end planning,
design, deployment and process support as well as all technologies
required to build each portal eliminates the need for customers to
hire multiple consultants. Services include:
- Service catalog development,
based on in-depth discovery with both business units and IT
personnel to define business requirements and service level
needs.
- Portal workflow design,
including all approvals and notifications required to fulfill IT
service requests and build governance into the service delivery
process.
- Portal design, development and
automation, utilizing the ServiceNow Service Catalog
application both to provide a familiar storefront-like interface
for business users and to provide back-end functions such as
automatically sending requests to a queue for approval and
fulfillment.
- Process design and deployment,
providing portal rollout, maintenance and continuous improvement
strategies to ensure success and compliance with best
practices.
IT self-service portals offer plain-English menus for requesting
services and allow end users to build profiles that simplify repeat
requests. Marketing departments that need IT services and
infrastructure for new websites, for example, can ask for the same
setup each time or easily modify parameters to fit each
scenario.
“Well-designed self-service IT portals that both consumerize the
IT service experience and accelerate service delivery can help IT
regain the trust of business users. This in turn can eliminate the
security, cost and regulatory compliance risks created when
business units turn to outside providers for their technology
needs,” said Steve Zipperman, Datalink General Manager of Advanced
Services. “Datalink’s new portal consulting services can help
organizations expedite their portal initiatives and deliver an
easy-to-use storefront that can centralize requests, automate
approvals, and increase operational efficiency for IT teams.”
Datalink’s portal consulting offering is part of a comprehensive
ITaaS and cloud service management portfolio that also includes
cloud readiness assessment, cloud strategy and workload alignment,
service automation and orchestration planning, and process design
and deployment for an organization’s entire cloud initiative. The
company’s cloud service management practice is the latest addition
to its Advanced Services portfolio, which also includes a rich
suite of data center transformation and IT resiliency
offerings.
The company’s dedicated in-house Advanced Services consulting
team works closely with the company’s infrastructure and deployment
specialists to ensure that recommendations match technology
capabilities, best practices and the customer’s specific business
environment.
For more information on Datalink’s cloud service management
practice, visit
http://www.datalink.com/cloud-service-management
About Datalink
A complete data center solutions and services provider for
Fortune 500 and mid-tier enterprises, Datalink transforms data
centers so they become more efficient, manageable and responsive to
changing business needs. Datalink helps leverage and protect
storage, server, and network investments with a focus on long-term
value, offering a full lifecycle of services, from consulting and
design to implementation, management and support. Datalink
solutions span virtualization and consolidation, data storage and
protection, advanced network infrastructures, business continuity,
and cloud enablement. Each delivers measurable performance gains
and maximizes the business value of IT. For more information, call
800.448.6314 or visit www.datalink.com
Additional Resources
Follow Datalink on Twitter, Blog, YouTube, Facebook, and
LinkedIn.
For DatalinkMallory Snitker, 847-415-9300S&S Public
Relations, Inc.msnitker@sspr.com
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