The company has earned 21 total accolades from J.D. Power –
including 12 top rankings for mortgage origination – the most of
any home lender.
DETROIT, July 27,
2023 /PRNewswire/ -- Rocket Mortgage, America's
largest retail mortgage lender and part of Rocket Companies
(NYSE: RKT), was today named #1 for client
satisfaction in mortgage servicing by J.D. Power. This is the
ninth time Rocket Mortgage has topped this prestigious list, which
is entirely based on client feedback collected by the independent
research firm.
"Many homebuyers don't think twice about who will service
their mortgage when they apply for a home loan but, with a mortgage
lasting as many as 30 years, their servicer can make a huge
difference," said LaQuanda Sain,
Executive Vice President of Servicing at Rocket Mortgage. "We see
mortgage servicing as a long-term relationship, and we take the
responsibility that comes with that relationship very
seriously."
In addition to overall client satisfaction, J.D. Power's
study ranked Rocket Mortgage number one in the following
categories:
- Digital Channels
- Easy to do Business With
- Keeps Clients Informed and Educated
- Resolving Problems or Questions
Mortgage servicing is the important role of managing a
homeowner's loan from closing until it is paid off. Servicers
collect mortgage payments, pay taxes and insurance on the client's
behalf through an escrow account and solve any issues that may
arise including recovering from natural disasters or finding
solutions for clients facing financial hardship.
Most recently, Rocket Mortgage's award-winning Servicing Team
took a compassionate, hands-on approach to helping its clients when
Hurricane Ian hit the U.S. in September. The team supported more
than 100,000 homeowners impacted through 24/7 online self-serve
resources, extended hours when clients could call servicing team
members along with proactive messaging sent to homeowners. In fact,
59% of clients in a Federal Emergency Management Agency
(FEMA)-declared area successfully obtained a forbearance completely
on their own using the digital Rocket Mortgage Servicing
platform.
The company's industry-leading mortgage servicing is a large
driver of Rocket Mortgage's 96 percent client retention rate – as
of the first quarter of 2023. Homeowners trust the superior client
service and are more likely to stay with Rocket. The company
believes its retention rate is unmatched among mortgage companies
and on par with some of the best-performing subscription business
models in the world.
Rocket Mortgage had a portfolio of more than 2.5 million clients
with a total of $524.8 billion in
serviced loans – as of the end of Q1 2023.
About Rocket Mortgage
Detroit-based Rocket Mortgage
is the top retail mortgage lender, closing more mortgage volume
than any other lender in 2022, and is a part of Rocket Companies
(NYSE: RKT). The lender enables the American Dream of
homeownership and financial freedom through its obsession with an
industry-leading, digital-driven client experience. In late 2015,
it introduced the first fully digital, completely online mortgage
experience. Since its founding in 1985, Rocket Mortgage has closed
more than $1.6 trillion of mortgage
volume across all 50 states.
Rocket Mortgage is ranked highest in the country for client
satisfaction in mortgage origination and servicing by J.D.
Power. Rocket Companies, Rocket Mortgage's parent company, ranked
#11 on Fortune's list of the "100 Best Companies to Work For" in
2022 and has placed in the top third of the list for 20 consecutive
years.
For more information and company news
visit RocketCompanies.com/PressRoom.
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SOURCE Rocket Mortgage