PITTSBURGH, March 19, 2020 /PRNewswire/ -- To help
safeguard the safety and well-being of customers and employees, PNC
Bank announced today that it will implement temporary retail branch
adjustments. As an essential business to the communities it serves,
PNC is taking these steps to help stop the spread of the
coronavirus, while minimizing disruption of the service it provides
to customers.
The changes, which will go into effect Friday, March 20, will allow PNC to continue to
deliver a quality customer experience throughout its retail branch
network. The changes include:
- Temporarily Adjusting Retail Branch Access, operating
primarily in a drive-up only mode, augmented with select branches
that do not provide drive-up capability, to ensure branch access
across PNC communities. Together, about three quarters of PNC's
current branch locations will remain open to service customers. The
remainder of PNC branches will be closed until further notice. To
locate a PNC branch, customers may visit the PNC branch
locator.
- Consistent Branch Hours, for all open locations will be
10:00 a.m. to 5:00 p.m. Monday through
Friday and 9:00 a.m. to 1:00 p.m.
Saturday, closed on Sunday.
- Offering Essential Appointments, for customers requiring
safe deposit box access, loan closings or other banking services
that cannot be delivered through the drive-up, by telephone,
through the ATM network or via mobile or online banking. To make
appointments, customers are encouraged to check the PNC branch
locator to find the most convenient open branch.
"The safety and well-being of our customers, employees and the
communities we serve remains our top priority, and our thoughts are
with those who are being impacted by this global pandemic," said
Bill Demchak, PNC chairman,
president and chief executive officer. "The challenges all of us
face at this time are unprecedented, and PNC is making these
adjustments to help keep our customers and employees safe. Great
consideration went into these decisions and we are confident in our
ability to seamlessly deliver through these changes with minimal
disruption at the level of service our customers expect and
deserve. We also have the capital and liquidity to continue to meet
the needs of our entire customer base."
PNC urges customers to leverage all of the available tools and
resources for self-service banking and 24/7 account access through
mobile, online and voice banking services. Through these channels,
customers can check balances, transfer funds, deposit checks or
find the nearest ATM. Customers who need assistance utilizing
Online or Mobile Banking tools or downloading the app, may visit
PNC.com or contact PNC's Customer Care Center at
1-888-762-2265.
Additionally, PNC is working with those experiencing financial
difficulty as a result of the outbreak. Any PNC customer who
encounters hardship as a result of coronavirus, is encouraged to
call PNC at 1-888-762-2265 (7 a.m. to 10
p.m. ET Monday – Friday; 8 a.m. to 5
p.m. ET Saturday and Sunday) to discuss their options. PNC
offers an array of hardship relief options for which customers may
be eligible depending on their product(s) and needs.
PNC Bank, National Association, is a member of The PNC Financial
Services Group, Inc. (NYSE: PNC). PNC is one of the largest
diversified financial services institutions in the United States, organized around its
customers and communities for strong relationships and local
delivery of retail and business banking including a full range of
lending products; specialized services for corporations and
government entities, including corporate banking, real estate
finance and asset-based lending; wealth management and asset
management. For information about PNC, visit www.pnc.com.
CONTACT:
Marcey
Zwiebel
(412) 762-4550
marcey.zwiebel@pnc.com
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SOURCE PNC Bank