OfficeMax Adds Home and In-Store Service to ctrlcenter Tech Support
September 02 2008 - 8:00AM
PR Newswire (US)
-Consumers Holding on to Computers Longer; Demand More Tech Support
Options- NAPERVILLE, Ill., Sept. 2 /PRNewswire-FirstCall/ --
OfficeMax(R) Incorporated (NYSE:OMX), a leader in office products
and services, today announces it is adding home and in-store tech
support options to OfficeMax's award-winning, web-based tech
support service ctrlcenter(TM). Customers now have the option to
drop off their desktop or laptop computer at any of OfficeMax's
900+ retail locations in the U.S. and Puerto Rico for service or
arrange to have a ctrlcenter service technician perform
at-home/office installations and set-up services. ctrlcenter
maintains a support team of more than 2,500 technicians for a broad
national reach and benefit of dispatching within 24 hours.
ctrlcenter repair technicians are fully ASP-certified for leading
PC manufacturers, including H-P, Compaq, Toshiba, and Sony enabling
both warranty and out-of-warranty repairs. "Current economic
conditions have consumers thinking twice before they invest in a
new system and are more focused than ever on keeping their current
PC performing at an optimum level," said Ryan Vero, Executive Vice
President and Chief Merchandising Officer for OfficeMax. "Customers
appreciate the quality of support that ctrlcenter's web-based
platform offers so much so that they wanted to see it extended to
at-home and in-store service options." ctrlcenter's web-based tech
support service, powered by HiWired, was recently Awarded PC
Magazine's Editor's Choice Award. ctrlcenter's web-based tech
support service first launched as an affordable service to offer
small businesses, home office workers and other PC users 24/7
support for PCs and consumer electronic devices, including digital
cameras, smart phones, Palm Pilots and iPods. To learn more about
ctrlcenter's web-based, in-store or at-home tech support and
prices, customers may visit any OfficeMax store or call
1-877-MAX-CTRL. About OfficeMax OfficeMax Incorporated (NYSE:OMX)
is a leader in both business-to-business office products solutions
and retail office products. The OfficeMax mission is simple. We
help our customers do their best work. The company provides office
supplies and paper, in-store print and document services through
OfficeMax ImPress(R), technology products and solutions, and
furniture to consumers and to large, medium and small businesses.
OfficeMax customers are served by approximately 32,000 associates
through direct sales, catalogs, e-commerce and nearly 1,000 stores.
To find the nearest OfficeMax, call 1-877-OFFICEMAX. For more
information, visit http://www.officemax.com/. OfficeMax Media
Contacts: OfficeMax Investor Contact: William Bonner Jennifer Rook
John Jennings 630-864-6057 630-864-6057 630-864-6820 DATASOURCE:
OfficeMax Incorporated CONTACT: Media, William Bonner or Jennifer
Rook, +1-630-864-6057, or Investors, John Jennings,
+1-630-864-6820, all of OfficeMax Incorporated Web site:
http://www.officemax.com/
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