Aetna Helps Members Affected by Tornadoes
March 14 2012 - 1:25PM
Business Wire
Aetna (NYSE: AET) is making it easier for members affected by
tornadoes across Illinois, Indiana, Kansas, Kentucky and Missouri
to refill prescriptions and access employee assistance and
behavioral health programs. The company is also helping members who
have evacuated find care outside their home areas.
Aetna members and health care providers who need assistance can
reach the company at the following toll-free numbers.
- Aetna Member Services: Call
the number printed on your ID card*. If ID card is
unavailable, call 1-800-443-AETNA (1-800-443-2386)
- Aetna Specialty Pharmacy Customer
Service: 1-866-782-ASRX (1-866-782-2779)
- Aetna Rx Home Delivery Customer
Service: 1-866-612-3862 or 1-800-227-5720
- Aetna Employee Assistance Program:
1-888-AETNA-EAP (1-888-238-6232)
- Aetna Dental:
1-877-238-6200
- Health care providers should contact
the Provider Service Centers: - Indemnity and
PPO-based benefit plans: 1-888-MD-Aetna
(1-888-632-3862) - HMO benefit plans:
1-800-624-0756
* Replacement ID cards and access to a Personal Health Record
(PHR) can be accessed on Aetna Navigator™ found
here: http://www.aetna.com/index.html
“Our thoughts are with people affected by the tornadoes,” said
Aetna Chairman and CEO Mark T. Bertolini. “Many have had to leave
their homes and are unable to access their usual pharmacies,
doctors and hospitals. Aetna’s medical, pharmacy and behavioral
health teams are ready to help our members get the medications and
care they need.”
Affected Aetna members may refill their prescriptions early, as
needed. Those who use Aetna’s mail-order pharmacy can receive a
prescription at an alternate delivery location or refill a
prescription that may have been lost, damaged or destroyed.
Aetna Behavioral Health has opened its Employee Assistance
Program resources to all Aetna plan sponsors, regardless of whether
or not they are Aetna EAP customers, during these times of need.
Aetna’s EAP professionals, who have experience dealing with
traumatic events, are available to help. Aetna members can contact
Aetna EAP 24/7 for telephonic consultation, referrals or general
information such as areas affected by a disaster, shelters and
government resources.
Affected Aetna members also can seek urgent or emergency care
anywhere, as needed. As part of its disaster procedures, Aetna will
monitor the impact on its network doctors, hospitals and other
health care providers. The company will work closely with providers
to make further modifications to its policies as necessary to
ensure members have access to care. If any additional local, state
or federal disaster executive orders or regulations are issued
related to these catastrophic events, Aetna will adjusts its
policies to comply.
As part of storm or evacuation preparations, Aetna urges its
members to make sure Personal Health Records (PHRs) are updated for
all family members. The information in the PHR is available
24-hours-a-day, seven-days-a-week, anywhere an Internet connection
is available – making it an important resource for those who have
had to evacuate during an emergency and might need to see a health
care provider unfamiliar with their medical history. Aetna members
who have access to the PHR can print it out or share it with a
doctor online.
People also can find tips on protecting their families’ health
in a natural disaster at www.planforyourhealth.com, a public
education website from Aetna and the Financial Planning
Association®.
About Aetna
Aetna is one of the nation's leading diversified health care
benefits companies, serving approximately 36.4 million people with
information and resources to help them make better informed
decisions about their health care. Aetna offers a broad range of
traditional, voluntary and consumer-directed health insurance
products and related services, including medical, pharmacy, dental,
behavioral health, group life and disability plans, medical
management capabilities, health care management services for
Medicaid plans and health information exchange technology services.
Our customers include employer groups, individuals, college
students, part-time and hourly workers, health plans, health care
providers, governmental units, government-sponsored plans, labor
groups and expatriates. For more information, see
www.aetna.com.
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