Verint Acknowledged for AI Innovation, Product Excellence and
Enabling Outstanding Customer and Employee Engagement
Verint® (NASDAQ: VRNT), The Customer Engagement Company®, today
announced that it has been recognized throughout 2023 as an
industry leader in multiple awards hosted by TMCnet, a
business-to-business integrated media company focused on
communications and technology news.
These awards highlight the versatility of the Verint Open CCaaS™
(Contact Center as a Service) Platform as a foundation for
delivering customer experience (CX) automation powered by data,
artificial intelligence (AI) and specialized bots helping
organizations streamline and optimize their contact center
operations. Launched in June, Verint’s Open CCaaS Platform has
received numerous industry accolades including the following TMCnet
awards:
CUSTOMER Contact Center as a Service (CCaaS) Products of the
Year: The Verint Open CCaaS Platform has been acknowledged as a
product of the year for its role in assisting clients to simplify
call center operations, improve customer service, and reduce costs.
By utilizing AI technology, the platform automates processes,
leading to reduced operational costs and improved customer
satisfaction. Its open architecture also offers businesses the
flexibility to easily incorporate other technologies or systems,
essentially future proofing the contact center.
TMC Labs CUSTOMER Innovation Award: TMC Labs recognized
Verint Da Vinci™ AI for its ability to transform unstructured data,
collected from various sources, into actionable insights. It
provides the foundation for the Verint Open CCaaS Platform,
offering AI-assisted abilities like predicting trends, transcribing
data, analyzing information, training, and more. This empowers
clients to anticipate, actively respond, and exceed customer
expectations.
CUSTOMER Conversational AI Excellence Award: Verint’s
Intelligent Virtual Assistant™ (IVA) received this award for its
ability to help organizations automate customer experience
interactions, deliver personalized services, and enhance contact
center operations. This award also acknowledges tools, platforms,
and applications that play a significant role in the provision of
Conversational AI solutions.
CUSTOMER Experience Innovation Award: Verint Voice of the
Customer™ was chosen for its ability to help brands strategically
orchestrate all digital touchpoints, like web, mobile, and social,
ensuring a consistent and positive customer experience. This
solution gathers, analyzes, and leverages digital feedback to
simplify customer interactions while helping to increase
conversions and engagement rates.
CUSTOMER Product of the Year Award: Verint Intelligent
Interviewing™ was selected for this award because of its
capabilities in supporting and augmenting the hiring process. It
delivers an automated, intelligent candidate screening solution to
process large volumes of applications and determine which prospects
are most likely to be high performers for an organization.
Friend of the Channel Award: The Verint Partner Program
was recognized for aiding partners in launching unique solutions,
offering a wider range of products, and providing fast and
effective support post-deployment. The award also acknowledged
Verint’s ability to help equip partners with innovative solutions,
customized tools, resources, and training, while providing
continuous support to help joint clients.
CRM Excellence Award: The Verint Open CCaaS Platform
stood out for helping organizations harness their data and turn it
into insights faster and better than previously possible. In many
organizations, engagement data is siloed, limiting the ability to
gain insights about customers, employees, and bots. Verint unifies
customer engagement data across all applications delivering a
deeper understanding of the customer behaviors, helping enable
tailored services.
"Verint is revolutionizing not just some, but every facet of the
contact center through the Verint Open CCaaS Platform which has
become a significant industry disruptor in 2023. We are setting a
new standard for customer experiences while improving overall
employee satisfaction," says Verint’s Dave Singer, global vice
president, go-to-market strategy. "The recognition we receive
through these awards is a testament to Verint's forward-thinking
vision and our commitment to pioneering product innovation."
Visit Verint Open CCaaS Platform to learn more.
About Verint
Verint® (NASDAQ: VRNT) helps the world’s most iconic brands
continuously elevate the customer experience (CX) and reduce
operating costs. More than 10,000 organizations in 175 countries –
including over 85 of the Fortune 100 companies – rely on Verint’s
open customer engagement platform to harness the power of data and
AI to maximize CX automation.
Verint, The Customer Engagement Company®, is proud to be
Certified™ by Great Place To Work®. Learn more at Verint.com.
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2023, and other filings
we make with the SEC. The forward-looking statements contained in
this press release are made as of the date of this press release
and, except as required by law, Verint assumes no obligation to
update or revise them or to provide reasons why actual results may
differ.
VERINT, VERINT DA VINCI, VERINT OPEN CCAAS, THE CUSTOMER
ENGAGEMENT COMPANY, BOUNDLESS CUSTOMER ENGAGEMENT, AND THE
ENGAGEMENT CAPACITY GAP are trademarks of Verint Systems Inc. or
its subsidiaries. Verint and other parties may also have trademark
rights in other terms used herein.
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version on businesswire.com: https://www.businesswire.com/news/home/20231219553327/en/
Media Relations Sue Huss sue.huss@verint.com
Investor Relations Matthew Frankel
matthew.frankel@verint.com
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