PFSweb Launches Global Service Agreement with the Clarins Group
September 15 2011 - 8:00AM
Business Wire
PFSweb, Inc. (Nasdaq: PFSW), PFSweb, an international
provider of end-to-end eCommerce solutions, today announced it has
signed an agreement to provide online direct-to-consumer support
services throughout North America and Europe for the Clarins Group,
an international leader in the premium skincare, beauty, spa and
fragrance markets.
The contract comes as part of the Clarins Group recent eCommerce
initiative, which began with the re-launch of eCommerce sites for
each of its brands CLARINS and Thierry Mugler in the U.S. at the
end of August 2011. The re-launch of existing European eCommerce
sites for these brands is expected from Q4 2011, as well as a
roll-out in new brands/countries from 2012.
The Clarins Group has selected PFSweb to provide multiple
direct-to-consumer services for the CLARINS, Thierry Mugler and
Azzaro brands, including customer contact, order and payment
processing, warehousing and product fulfillment and distribution
logistics management services. As part of the warehousing and
product fulfillment services, orders made on the U.S. site will be
supported by PFSweb’s new facility space in Southaven, MS. Orders
made from the new European site will be supported by the Company’s
European facility.
“We decided to outsource our e-commerce back-end operations in
order to maximize scalability and facilitate international
roll-out, while maintaining the highest quality of service to our
customers,” stated Laurent Malaveille, SVP of Global Digital, CRM
& E-commerce of the Clarins Group. “PFSweb’s extensive global
footprint as well as its proven ability to provide high quality
customer care and order fulfillment, make them a preferred partner
to accelerate the growth of our brands e-commerce channel.”
“Our contract with the Clarins Group is a prime example of our
ability to capitalize on the growing trends we continue to see
among fashion, health and beauty brands both in the U.S. and across
Europe. The benefits we are able to offer as a single source
provider of these services across different continents makes us an
easy choice for companies looking to streamline their eCommerce
presence,” stated Mike Willoughby, President of PFSweb. “We look
forward to working closely with the Clarins Group team to ensure
that each of their customers receives the highest quality customer
assistance and the smoothest online shopping experience as
possible.”
About Clarins Group
Clarins Group is a private cosmetics group with revenues
estimated at 1.6 billion US dollars.
Its brand portfolio includes CLARINS (the #1 high-end skin care
brand in Europe and also one of the leading brands in Americas and
Asia Pacific), and a range of world famous prestige fragrance
brands such as Thierry Mugler, Azzaro and Swarosvski Beauty.
About PFSweb, Inc.
Iconic brands engage PFSweb to enable their eCommerce
initiatives. PFSweb’s End2End eCommerce® solution includes
interactive marketing services, robust eCommerce technology, global
fulfillment and logistics, high-touch customer care, financial
services, and order management. PFSweb’s eCommerce solutions
provide international reach and expertise in both
direct-to-consumer and business-to-business initiatives, supporting
organizations across multiple industries including Procter &
Gamble, LEGO, Carter’s, Lucky Brand Jeans, kate spade new york,
Juicy Couture, AAFES, Riverbed, Ricoh, Hawker Beechcraft Corp,
Roots Canada Ltd. and Xerox. PFSweb is headquartered in Plano, TX
with additional locations in Tennessee, Mississippi, Canada,
Belgium, and the Philippines.
To find out more about PFSweb, Inc. (NASDAQ: PFSW), visit the
company’s website at http://www.PFSweb.com.
The matters discussed herein consist of forward-looking
information under the Private Securities Litigation Reform Act of
1995 and is subject to and involves risks and uncertainties, which
could cause actual results to differ materially from the
forward-looking information. PFSweb's Annual Report on Form 10-K
for the year ended December 31, 2010 and Quarterly Report on Form
10-Q for the three months ended June 30, 2011 identify certain
factors that could cause actual results to differ materially from
those projected in any forward looking statements made and
investors are advised to review the Annual and Quarterly Reports
and the Risk Factors described therein. PFSweb undertakes no
obligation to update publicly any forward-looking statement for any
reason, even if new information becomes available or other events
occur in the future. There may be additional risks that we do not
currently view as material or that are not presently known.
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