PFSweb Launches New eCommerce Outsourcing Solution, Redefining End-to-End eCommerce
February 11 2008 - 8:00AM
Business Wire
PFSweb, Inc. (Nasdaq: PFSW), a leading business process outsourcing
firm specializing in multi-channel commerce and high-touch customer
experience delivery, today announced the launch of its
next-generation solution for end-to-end eCommerce. As part of this
solution, PFSweb has integrated its world-class services for
contact center management, warehousing, logistics and fulfillment
with Demandware eCommerce, a leading on-demand eCommerce platform,
to provide a single, flexible best-of-breed solution spanning the
eCommerce storefront, delivery of goods and ongoing customer care.
This new offering redefines end-to-end eCommerce by enabling
retailers and branded consumer goods manufacturers with the ability
to employ a total outsourcing solution customized to their
particular eCommerce strategy, without the loss of site or brand
control associated with earlier end-to-end outsourcing solutions.
�Both PFSweb and Demandware are recognized as best-in-class for
their capabilities, serving some of the world�s most recognizable
market leading brands,� said Mike Willoughby, President PFSweb
Services Division. �Today we brought our collective capabilities
together in order to deliver a single, unified solution that is
purposely architected to deliver precisely what the marketplace is
asking for: one source for maximum performance, complete control,
and on-demand flexibility and scalability across the online
channel.� �PFSweb sets itself apart by having more flexible
components, increased control over merchandising and marketing
functions, and the ability to move areas in house if need be,� said
Robert Garf, Vice President and General Manager of Retail
Strategies in the February 2008 AMR Article, �PFSweb + Demandware.�
Roots.com to Leverage PFSweb�s End-to-End Solution As part of this
launch, PFSweb is pleased to announce that Roots.com, an Internet
Retailer Top 500 site, will migrate to this new end-to-end
solution. A valued PFSweb client since 1999, Roots has become an
integral, strategic part of the PFSweb story. Roots.com has become
a rich, brand centric consumer experience that is an excellent
representation of the Roots store experience and lifestyle that
ships to Roots customers world-wide. PFSweb has proven to be an
incredibly scalable and stable partner, allowing Roots to fully
capitalize on extreme peaks in business, including several Olympic
games. �I'm excited to have the opportunity to move Roots.com to
the Demandware platform to allow us to continue to innovate and
enhance our online property. By joining the forces of two companies
who lead in their respective fields we feel that we're positioning
ourselves to be able to capitalize on the opportunity to grow
Roots.com to its fullest potential,� said James Connell, Director
of E-Commerce, Digital Marketing & New Media for Roots.
Best-of-Breed Solution Redefines End-to-End eCommerce Outsourcing
In contrast to older outsourcing solutions, which locked customers
onto proprietary limited-functionality technology platforms,
PFSweb�s solution is architected from best-in-class business
processes and technology solutions that deliver ultimate
flexibility and portability in an outsourced solution. As a result,
clients can deploy an optimum solution for their specific business
requirements, retain control over any selected business processes
and even migrate the solution in-house over time if desired.
Available immediately, PFSweb�s solution includes: eCommerce
Technology: industry-leading merchandising capabilities, ongoing
innovation of new functionality, full control over eCommerce
merchandising and consumer site experience, and elimination of
dependence on an outsourcer for proper site merchandising
Interactive Marketing Services and Demand Generation: established
portfolio of proven eMarketing agencies, professionals and
technologies that can be integrated into a total solution to
support user experience design, customer acquisition, analytics,
customer retention and revenue generation objectives Logistics and
Fulfillment: state-of-the-art global infrastructure with an
emphasis on client-specific solutions including brand-centric
fulfillment and optimized accuracy Contact Center and Customer
Care: high-touch service, deep product expertise and personalized
care across global markets Payment Processing and Financial
Services: complete suite of eCommerce financial services including
authorization and settlement of a wide variety of electronic
payments, traditional house credit accounts with credit limit
management and collections support and comprehensive fraud
management capabilities. �Time after time, customers are asking for
a new end-to-end ecommerce solution, one that provides them with
the freedom and flexibility to control their brands and customer
site experiences, while enjoying the benefits of end-to-end process
outsourcing,� said Stephan Schambach, Chairman and Founder,
Demandware. �With PFSweb, the market now has a best-in-class
solution -- full control over the ecommerce storefront, with the
backing of a leading end-to-end provider.� About PFSweb Inc. PFSweb
develops and deploys integrated business infrastructure solutions
and fulfillment services for Fortune 1000, Global 2000 and brand
name companies, including third party logistics, call center
support and eCommerce services. The company serves a multitude of
industries and company types, including such clients as LEGO,
Riverbed, Fathead, CHiA�SSO, MARS Drinks North America (formerly
FLAVIA� Beverage Systems), Hewlett-Packard, International Business
Machines, Hawker Beechcraft Corp. (formerly Raytheon Aircraft
Company), Rene Furterer USA, Roots Canada Ltd. and Xerox. Through
its wholly owned eCOST.com subsidiary, PFSweb also serves as a
leading multi-category online discount retailer of high-quality
new, "close-out" and manufacturer recertified brand-name technology
and consumer electronics for consumers and small to medium size
business buyers. The eCOST.com brand markets approximately 110,000
different products from leading manufacturers such as Sony, JVC,
Canon, Hewlett-Packard, Denon, Onkyo, Garmin, Panasonic, Toshiba
and Microsoft primarily over the Internet and through direct
marketing. To find out more about PFSweb, Inc. (NASDAQ: PFSW),
visit the company's websites at http://www.pfsweb.com and
http://www.ecost.com. About Demandware Demandware drives the
success of high-growth brands with its breakthrough On-Demand
eCommmerce Platform that empowers merchandising and marketing
talent with total control over the shopping experience and
continuous competitive differentiation. Leading brands such as Bare
Escentuals, Playmobil, Playboy, Sally Beauty and Timberland
leverage Demandware�s best-in-class eCommerce functionality and
automatic upgrades to help achieve higher conversion rates,
increase average order size, and improve customer retention.
Demandware is the only on-demand eCommerce solution that enables
the rapid rollout of new sites, provides ubiquitous access to
business and technical users and is backed by a patented grid
computing architecture that delivers capacity as needed for
performance and reliability that exceeds industry standards. For
more information about Demandware, visit www.demandware.com, call
888-553-9216 or info@demandware.com. The matters discussed herein
include forward-looking information under the Private Securities
Litigation Reform Act of 1995, which is subject to and involves
risks and uncertainties, which could cause actual results to differ
materially from the forward-looking information. PFSweb's Annual
Report on Form 10-K for the year ended December 31, 2006 and Form
10-Q for the quarter ended September 30, 2007 identify certain
factors that could cause actual results to differ materially from
those projected in any forward looking statements made and
investors are advised to review the Annual and Quarterly Reports
and the Risk Factors described therein. These Risk Factors include
the risk of contract terminations. PFSweb undertakes no obligation
to update publicly any forward-looking statement for any reason,
even if new information becomes available or other events occur in
the future. There may be additional risks that we do not currently
view as material or that are not presently known.
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