Does Trust Matter?
October 20 2011 - 9:30AM
Marketwired
When it comes to trust, the public is accustomed to questioning the
intentions of its politicians. Yet, the issue of trust pervades
society more profoundly. Kenexa® (NASDAQ: KNXA), a global provider
of business solutions for human resources, addresses the issue of
trust in the workplace in its annual WorkTrends™ report. Published
by Kenexa High Performance Institute, "Trust Matters" examines the
links between trust and employee retention and well-being.
In 2011, approximately 10,000 individuals in the U.S., and about
1,000 individuals in the following countries: Argentina, Australia,
Brazil, Canada, China, Denmark, Finland, France, Germany, India,
Italy, Japan, Mexico, The Netherlands, Russia, South Africa, Spain,
Sweden, Switzerland, Turkey and the United Kingdom, took the
WorkTrends survey online. The survey has 141 items that ask
employees about workplace issues such as managerial effectiveness,
senior management behavior, diversity practices, turnover intention
and job satisfaction.
When asked about trust -- the ability to have reliance on and
confidence in the actions of another -- 48 percent of all employees
trusted their leaders. Twenty-eight percent actively distrusted
their leaders and 24 percent were undecided. The research reflects
that employees who distrust their leaders are seven times more
likely to report they are mentally and physically unwell and almost
half of employees who distrust their leaders are seriously
considering leaving their employer.
Jack Wiley, Founder and Executive Director KHPI, stated, "These
significant levels of distrust demand attention from HR
professionals, as they have clear implications for employee
retention and well-being, as well as organizational performance.
There are a number of best practices such as cross-training
employees, conducting annual performance reviews and employee
opinion surveys, and sponsoring quality improvement initiatives
that can increase trust and engage employees."
The WorkTrends "Trust Matters" report can be downloaded by
accessing www.khpi.com/Current-R-D/WorkTrends/Trust-Matters. For
more information about Kenexa High Performance Institute and
Kenexa's employee and customer satisfaction surveys, please visit
www.kenexa.com
About Kenexa Kenexa (NASDAQ: KNXA) helps
drive HR and business outcomes through its unique combination of
technology, content and services. Enabling organizations to
optimize their workforces since 1987, Kenexa's integrated talent
acquisition and talent management solutions have touched the lives
of more than 110 million people. Additional information about
Kenexa and its global products and services can be accessed at
www.kenexa.com. Follow Kenexa on Twitter: @kenexa.
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