Interactive Intelligence Acquires Contact Center Business of South African Reseller, ATIO
January 13 2012 - 2:00AM
Business Wire
Interactive Intelligence Group Inc. (Nasdaq: ININ), a global
provider of unified IP business communications solutions, has
signed an agreement to purchase select Interactive
Intelligence-related contact center assets of its South
African-based reseller, ATIO Corp. Pty Ltd.
Under the terms of the agreement, effective Jan. 1, 2012, these
assets are now owned by Interactive Intelligence Group Inc. The new
company will operate as Interactive Intelligence South Africa Pty
Ltd.
As part of the all-cash transaction, Interactive Intelligence
South Africa Pty Ltd. will employ approximately 40 ATIO team
members, and will begin direct support of nearly 40 joint ATIO and
Interactive Intelligence customers located throughout South Africa
and sub-Saharan Africa.
ATIO was founded in 1986 and is a privately held provider of
information and communications technology services. It had been an
Interactive Intelligence reseller since 2002.
“ATIO has ranked among our top revenue-generating resellers of
all partners throughout Europe, Middle East, and Africa each year
since it first began offering our solutions,” said Interactive
Intelligence founder and CEO, Don Brown. “This successful track
record, combined with a talented support and services team, mature
infrastructure, and expertise in key industries such as financial
services, telecommunications and government, makes ATIO’s
Interactive Intelligence business an ideal acquisition choice.
“This acquisition marks our continued strategy to more
effectively grow our existing operations in key international
geographies, which began early last year with reseller acquisitions
in Germany and Australia. This acquisition also lays a strong
foundation for planned investments in the region that support our
rapidly growing cloud-based communications-as-a-service business,”
Brown concluded.
“Africa is increasingly popular as a preferred destination of
contact centers,” said Frost & Sullivan’s business unit leader,
ICT Africa, Birgitta Cederstrom. “South Africa specifically has
been a natural choice for contact centers due to its large and
articulate English-speaking population and service-oriented
business culture. Another strength is its expanding broadband
connectivity, thus ensuring that the latest unified communications
and collaboration tools will run efficiently.”
As part of the transaction, Interactive Intelligence South
Africa Pty Ltd. will occupy one of ATIO’s buildings in
Johannesburg, which will now function as its regional headquarters
serving all of Africa.
The new company will continue offering the complete Interactive
Intelligence all-in-one IP communications software suite, which
includes applications for contact center automation, unified
communications, and business process automation.
Interactive Intelligence South Africa Pty Ltd. will sell its
solutions both directly and through authorized channel
partners.
For more information about the acquisition, visit
http://www.inin.com/Pages/Atio.aspx.
About Interactive Intelligence
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global
provider of contact center automation, unified communications, and
business process automation software and services. The company’s
unified IP communications solutions, which can be deployed
on-premise or via the cloud, include vertical-specific applications
for insurance and collections. Interactive Intelligence was founded
in 1994 and has more than 4,000 customers worldwide. The company is
among Forbes Magazine’s 2011 Best Small Companies in America and
Software Magazine’s 2011 Top 500 Global Software and Services
Suppliers. It employs more than 1,000 people and is headquartered
in Indianapolis, Indiana. The company has offices throughout North
America, Latin America, Europe, Middle East, Africa and Asia
Pacific. Interactive Intelligence can be reached at +1 317.872.3000
or info@inin.com; on the Net: www.inin.com.
This release may contain certain forward-looking statements that
involve a number of risks and uncertainties. Factors that could
cause actual results to differ materially are described in the
company's SEC filings.
Interactive Intelligence is the owner of the marks INTERACTIVE
INTELLIGENCE, its associated LOGO and numerous other marks. All
other trademarks mentioned in this document are the property of
their respective owners.
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