Ruby Receptionists Selects All-in-One IP Communications Software Suite from Interactive Intelligence
January 18 2011 - 10:00AM
Business Wire
Ruby Receptionists, a provider of remote receptionist services,
has selected the Interactive Intelligence (Nasdaq: ININ) all-in-one
IP communications software suite, Customer Interaction Center™
(CIC), for use throughout its organization.
Ruby Receptionists is replacing a Nortel PBX and a TeleVantage
voicemail system with the Interactive Intelligence software in
order to offer clients additional features and more customization
options.
“We were close to reaching capacity on our Nortel system so the
time was right to start evaluating other communications solutions,”
said Ruby Receptionists president and CEO, Jill Nelson. “With our
communications system such a central part of our business, we knew
this was a key opportunity to add sophisticated new features, while
gaining the ability to better tailor services to meet our unique
client requirements.”
After evaluating solutions from the incumbent vendors, as well
as from Avaya and ShoreTel, Ruby Receptionists selected CIC as its
communications solution of choice.
“With a multitude of inherent applications running on a single
platform, along with an open, software-based architecture, CIC gave
us everything we needed with virtually unlimited customization
options,” Nelson said.
KRP Communications USA Inc. (www.krpcomm.com), an Interactive
Intelligence Elite Partner, made the CIC sale and will help Ruby
Receptionists with customization. Planned customizations include
skills-based routing; client-specific call-handling rules, such as
the type of on-hold music played, forwarding options, and hours of
operation; and screen pops that indicate how receptionists should
answer each client’s calls.
“Among our planned CIC customizations is an automated alert
feature, which will notify our back-up and management teams when
call volumes spike so we can further improve service,” Nelson said.
“And by using CIC to consolidate our systems, we’ll also be able to
get clients set up faster.”
Ruby Receptionists emphasizes KRP’s ability to customize CIC as
critical to its success. “KRP has more than 12 years of CIC
deployment experience,” Nelson said. “This expertise is already
proving instrumental as we find ways to maximize the system so our
receptionists are empowered with everything they need to provide
the most personalized and effective service possible.”
Ruby Receptionists plans to deploy CIC to support its
receptionists at the company’s Portland-based office who take calls
for more than 1,000 clients each day.
“We’ve always provided our clients with bright, articulate,
friendly receptionists,” Nelson said. “Now we can give these
talented individuals the most innovative technology so they can
provide even better service and we can continue to meet the demands
of our growing client base.”
About Ruby Receptionists
Ruby Receptionists provides expert virtual receptionist services
to more than 1,000 small businesses, legal practices, and
professionals across North America. Each Ruby receptionist attends
"Ruby University," a thorough and ongoing training program where
they are equipped with the skills and know-how to most effectively
field client calls. Ruby Receptionists was named one of the "100
Best Companies to Work For" in Oregon in 2010 and 2011, and was
ranked one of Oregon's fastest growing companies in 2008, 2009, and
2010. The company was also named one of the "Best Green Companies
to Work For" in 2010. Ruby Receptionists was founded in 2003 and is
based in Portland, Ore. It employs more than 35 receptionists. For
more information about Ruby Receptionists, visit www.callruby.com,
e-mail hello@callruby.com, or call 1-866-611-7829.
About Interactive Intelligence
Interactive Intelligence Inc. (Nasdaq: ININ) is a global
provider of unified business communications solutions for contact
center automation, enterprise IP telephony, and business process
automation. The company was founded in 1994 and has more than 3,500
customers worldwide. Interactive Intelligence is among Software
Magazine’s 2010 Top 500 Global Software and Services Suppliers, and
Forbes Magazine’s 2010 Best Small Companies in America. The company
is also positioned in the leaders’ quadrant of the Gartner Magic
Quadrant for Contact Center Infrastructure, Worldwide report (Feb.
22, 2010). Interactive Intelligence employs approximately 800
people and is headquartered in Indianapolis, Indiana. It has 16
offices throughout North America, Latin America, Europe, Middle
East, Africa and Asia Pacific. Interactive Intelligence can be
reached at +1 317.872.3000 or info@inin.com; on the Net:
www.inin.com.
This release may contain certain forward-looking statements that
involve a number of risks and uncertainties. Factors that could
cause actual results to differ materially are described in the
company's SEC filings.
Interactive Intelligence Inc. is the owner of the marks
INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other
marks. All other trademarks mentioned in this document are the
property of their respective owners.
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