Interactive Intelligence All-in-One IP Communications Software Suite Selected by SC Data Center
May 19 2010 - 9:00AM
Business Wire
SC Data Center, Inc., a provider of IT and contact center
services to catalog retailer, Swiss Colony, has purchased the
Interactive Intelligence (Nasdaq: ININ) all-in-one IP
communications software suite, Customer Interaction Center™
(CIC).
SC Data Center selected CIC over solutions from Aspect, Cisco
and others based on its single-platform architecture and breadth of
features, according to the company’s vice president, Bob Vig.
“Our previous system was a combination of products from various
providers, which made it difficult to manage,” Vig said. “CIC’s
single-platform, all-in-one software architecture proved ideal for
cost-effectively providing rich functionality, while enabling us to
simplify management.
“This architecture, along with flexible licensing, also meant we
could make changes on-the-fly to more effectively accommodate our
seasonal spikes in call volume.”
Minneapolis-based Avtex (www.avtex.com), an Interactive
Intelligence Elite Partner with additional offices in Georgia,
Iowa, Ohio, Tennessee and Wisconsin, led the sales effort and will
provide deployment services and ongoing support for CIC.
“Avtex was very hands-on throughout the sales process and got to
know our business extremely well,” Vig said. “Combined with CIC’s
unique architecture, this made us feel totally confident that our
business needs would be met.”
SC Data Center will deploy CIC at five contact center locations
in Wisconsin, Missouri, and Iowa. Following the initial roll-out,
the company plans to extend its CIC deployment to provide unified
communications functionality to all its corporate employees.
“We anticipate being able to increase efficiencies and improve
customer service with CIC’s ability to streamline our
communications enterprise-wide, while adding key features,” Vig
concluded.
SC Data Center’s CIC roll-out will include a broad set of
applications, including skills-based routing, speech recognition,
unified messaging, outbound dialing, multichannel recording, and
real-time supervision. The company will also use CIC’s redundancy
capabilities to ensure business continuity.
About SC Data CenterBased in Monroe, Wisconsin, SC Data
Center, Inc. provides IT and contact center services to The Swiss
Colony, Inc. (www.SwissColony.com). Swiss Colony markets a variety
of products under nine different catalog brands, including Swiss
Colony, Tender Filet, Seventh Avenue, Ginny’s, Monroe and Main,
Country Door, Midnight Velvet, Ashro, and Montgomery Ward. SC Data
Center can be reached at +1 608.328.8600.
About Interactive IntelligenceInteractive Intelligence
Inc. (Nasdaq: ININ) is a global provider of unified business
communications solutions for contact center automation, enterprise
IP telephony, and business process automation. The company was
founded in 1994 and has more than 3,500 customers worldwide.
Interactive Intelligence is among Software Magazine’s top 500
global software and services suppliers, is a BusinessWeek “hot
growth 50” company, and is among Fortune Small Business magazine’s
top 100 fastest growing companies. The company is also positioned
in the leaders’ quadrant of the Gartner 2008 Contact Center
Infrastructure, Worldwide Magic Quadrant report. Interactive
Intelligence employs approximately 650 people and is headquartered
in Indianapolis, Indiana. It has 14 offices throughout North
America, Latin America, Europe, Middle East, Africa and Asia
Pacific. Interactive Intelligence can be reached at +1 317.872.3000
or info@inin.com; on the Net: www.inin.com.
This release may contain certain forward-looking statements that
involve a number of risks and uncertainties. Factors that could
cause actual results to differ materially are described in the
company's SEC filings.
Interactive Intelligence Inc. is the owner of the marks
INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other
marks. All other trademarks mentioned in this document are the
property of their respective owners.
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