ISG to Publish Reports on Next-Gen ADM Services, Solutions
April 05 2024 - 11:38AM
Business Wire
Upcoming ISG Provider Lens™ reports will
guide enterprises evaluating providers of application development
services and platforms that help improve business
performance
Information Services Group (ISG) (Nasdaq: III), a leading global
technology research and advisory firm, has launched a research
study examining providers of next-generation application
development and maintenance (ADM) services and low-code/no-code
development platforms aimed at boosting business agility and
improving customer experience.
The study results on ADM services will be published in a series
of comprehensive ISG Provider Lens™ reports, called Next-Gen ADM
Services, scheduled to be released in October. The geographically
focused reports will cover providers offering services including
agile application development, application managed services,
application quality assurance, continuous testing and AI-enabled
application development and maintenance. At the same time, ISG will
publish a second report, Next-Gen ADM Solutions, covering providers
of low-code and no-code (LCNC) development tools.
Enterprise buyers will be able to use information from the
reports to evaluate their current vendor relationships, potential
new engagements and available offerings, while ISG advisors use the
information to recommend providers to the firm’s buy-side
clients.
ADM services leverage software capabilities to integrate across
all business layers, generating new data sources and achieving
enterprise agility. Meanwhile, user-friendly low-code and no-code
(LCNC) development platforms allow even users without software
development backgrounds to configure and develop applications.
“Harnessing the potential of ADM services and LCNC solutions,
enterprises can now fast-track application development with
unprecedented efficiency,” said Iain Fisher, director, ISG Provider
Lens Research. “Our studies showcase vendors and service providers
empowering businesses with the agility to adapt and thrive in a
digital-first environment.”
For the Next-Gen ADM Services study, ISG distributed surveys to
nearly 100 ADM service providers. Working in collaboration with
ISG’s global advisors, the research team will produce six quadrants
representing the ADM services the typical enterprise is buying,
based on ISG’s experience working with its clients. The quadrants
are:
- Agile Application Development Outsourcing, evaluating
providers that offer ADM expertise spanning the complete
application development and management landscape, covering large
and highly complex application environments that can span multiple
geographic locations, technology layers and development
stages.
- Agile Application Development Projects, assessing
providers of agile application development services with clearly
defined scope. These providers usually offer specific knowledge and
skills for projects that vary from small mobile applications to
large solution implementations, with typical engagements lasting
less than 18 months.
- Application Managed Services, evaluating service
providers that manage clients’ defined application portfolio in
production. Services include application support, enhancements,
platform upgrades, security, bug fixes, and troubleshooting. The
quadrant also assesses providers’ capability to integrate AI and
GenAI into the managed services lifecycle.
- Application Quality Assurance covers providers of
comprehensive quality assurance programs that can encompass a
client’s entire application portfolio. These programs may include
assessments, design, implementation, and managed services, and they
should offer training for developers, testers and operators.
- Continuous Testing Specialists, assessing providers of
automated testing services for continuous application testing,
delivering quality with the speed of agile development. Providers
should offer large-scale testing and continuous integration for
complex systems, such as ERP and e-commerce, with test cases to
demonstrate their abilities.
- AI-enabled Application Development and Maintenance
(AI-ADM), evaluating providers using technologies such as ML,
natural language processing (NLP) and AI- and GenAI-based tools to
enhance application development by minimizing repetitive and manual
tasks.
Reports will cover the global next-gen ADM services market and
examine services available in Brazil, Asia Pacific, Europe and the
U.S. ISG analysts Akhila Harinarayan (Asia Pacific and the U.S.),
Pedro L. Bicudo Maschio (Brazil), and Oliver Nickels (Europe) will
serve as authors of the reports.
For the Next-Gen ADM Solutions study, ISG has distributed
surveys to more than 80 providers of these platforms. Providers
will be evaluated against two quadrants:
- Low-Code Development Platforms (LCDP), evaluating global
vendors of application development platforms targeting professional
developers that use drag-and-drop interfaces with minimal coding
requirements and promising faster application development,
deployment and provisioning. Vendors also offer guidance and
training.
- No-Code Development Platforms (NCDP), assessing global
software vendors offering application development platforms
targeting citizen developers, featuring drag-and-drop interfaces
emphasizing ease of use. These platforms enable users to provision
applications without coding knowledge, leveraging their
understanding of business requirements.
ISG analyst Akhila Harinarayan will serve as author of this
global report.
A list of identified providers and vendors and further details
on each study are available in these brochures: ADM Services and
ADM Solutions. Companies not listed as providers can contact ISG
and ask to be included in either study.
All ISG Provider Lens™ evaluations feature new and expanded
customer experience (CX) data that measure actual enterprise
experience with specific provider services and solutions, based on
ISG’s continuous CX research. Enterprise customers wishing to share
their experience about a specific provider or vendor are encouraged
to register here to receive a personalized survey URL. Participants
will receive a copy of this report in return for their
feedback.
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only
service provider evaluation of its kind to combine empirical,
data-driven research and market analysis with the real-world
experience and observations of ISG's global advisory team.
Enterprises will find a wealth of detailed data and market analysis
to help guide their selection of appropriate sourcing partners,
while ISG advisors use the reports to validate their own market
knowledge and make recommendations to ISG's enterprise clients. The
research currently covers providers offering their services
globally, across Europe, as well as in the U.S., Canada, Brazil,
the U.K., France, Benelux, Germany, Switzerland, the Nordics,
Australia and Singapore/Malaysia, with additional markets to be
added in the future. For more information about ISG Provider Lens™
research, please visit this webpage.
A companion research series, the ISG Provider Lens™ Archetype
reports, offer a first-of-its-kind evaluation of providers from the
perspective of specific buyer types.
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading
global technology research and advisory firm. A trusted business
partner to more than 900 clients, including more than 75 of the
world’s top 100 enterprises, ISG is committed to helping
corporations, public sector organizations, and service and
technology providers achieve operational excellence and faster
growth. The firm specializes in digital transformation services,
including AI and automation, cloud and data analytics; sourcing
advisory; managed governance and risk services; network carrier
services; strategy and operations design; change management; market
intelligence and technology research and analysis. Founded in 2006,
and based in Stamford, Conn., ISG employs 1,600 digital-ready
professionals operating in more than 20 countries—a global team
known for its innovative thinking, market influence, deep industry
and technology expertise, and world-class research and analytical
capabilities based on the industry’s most comprehensive marketplace
data. For more information, visit www.isg-one.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20240405878324/en/
Press Contacts:
Will Thoretz, ISG +1 203 517 3119 will.thoretz@isg-one.com
Julianna Sheridan, Matter Communications for ISG +1 978 518 4520
isg@matternow.com
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