Britain’s healthcare payers and providers
aim to develop flexible ways of improving outcomes and services
while reducing costs, ISG Provider Lens™ report says
Financial constraints and a reduction in IT spending are driving
a critical need for efficient digital solutions in the United
Kingdom’s healthcare system, according to a new research report
published today by Information Services Group (ISG) (Nasdaq: III),
a leading global technology research and advisory firm.
The 2023 ISG Provider Lens™ Healthcare Digital Services report
for the U.K. finds that, despite budget limitations and increased
regulations, the U.K. remains an attractive market for providers of
healthcare digital transformation services, as payers seek
solutions that will enhance healthcare delivery and improve patient
outcomes. Success in this sector requires a set of capabilities
tailored to meet the system’s unique requirements, the ISG report
says.
“Delivering digital transformation services in healthcare is
complex and expensive,” said Mat Hannon, director, U.K. and
Ireland, for ISG. “It calls for specialized skills and a deep
understanding of medical practices, technologies and local
regulations.”
Payers and providers in the U.K. healthcare sector face distinct
yet interconnected challenges, the ISG report says. Payers, such as
private insurers and Britain’s National Health Service (NHS), must
strike a balance between increasing healthcare costs and the
growing need to provide comprehensive and affordable coverage, the
report says.
Meanwhile, providers, which include hospitals, clinics and
individual practitioners, face resource allocation and service
delivery challenges, ISG says. According to the report, there is
pressure to maintain high standards of care despite staffing
shortages, which have been exacerbated by Brexit’s impact on the
availability of healthcare professionals.
Hospitals and clinics will be expected to navigate limited
budgets yet develop innovative, cost-effective technologies to
improve patient management and healthcare delivery, the ISG report
says. For their part, digital transformation services providers
must offer scalable, interoperable solutions that can integrate
with existing systems and provide immediate, tangible benefits, the
report says.
“The future of healthcare in the U.K. will be driven by
radically interoperable data and open, secure platforms, with a
principal goal of actually sustaining patient well-being instead of
simply providing care,” said Jan Erik Aase, partner and global
leader, ISG Provider Lens Research. “Achieving this goal will
require a complex ecosystem of digital transformation services
providers focused on the healthcare sector.”
The report also examines how the NHS is integrating AI and big
data to deliver better predictive healthcare and patient
management.
The 2023 ISG Provider Lens™ Healthcare Digital Services report
for the U.K. evaluates the capabilities of 29 providers across
three quadrants: Payer Digital Transformation Services, Provider
Digital Transformation Services and Healthcare Platform
Implementation Services.
The report names Accenture, Cognizant and Wipro as Leaders in
all three quadrants, while Deloitte and TCS are named as Leaders in
two quadrants each. Eviden, Graphnet Health, Infosys and Tech
Mahindra are named as Leaders in one quadrant each.
In addition, Genpact, HARMAN and Hexaware are named as Rising
Stars — companies with a “promising portfolio” and “high future
potential” by ISG’s definition — in one quadrant each.
The 2023 ISG Provider Lens™ Healthcare Digital Services report
for the U.K. is available to subscribers or for one-time purchase
on this webpage.
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only
service provider evaluation of its kind to combine empirical,
data-driven research and market analysis with the real-world
experience and observations of ISG's global advisory team.
Enterprises will find a wealth of detailed data and market analysis
to help guide their selection of appropriate sourcing partners,
while ISG advisors use the reports to validate their own market
knowledge and make recommendations to ISG's enterprise clients. The
research currently covers providers offering their services
globally, across Europe, as well as in the U.S., Canada, Brazil,
the U.K., France, Benelux, Germany, Switzerland, the Nordics,
Australia and Singapore/Malaysia, with additional markets to be
added in the future. For more information about ISG Provider Lens
research, please visit this webpage.
A companion research series, the ISG Provider Lens Archetype
reports, offer a first-of-its-kind evaluation of providers from the
perspective of specific buyer types.
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading
global technology research and advisory firm. A trusted business
partner to more than 900 clients, including more than 75 of the
world’s top 100 enterprises, ISG is committed to helping
corporations, public sector organizations, and service and
technology providers achieve operational excellence and faster
growth. The firm specializes in digital transformation services,
including automation, cloud and data analytics; sourcing advisory;
managed governance and risk services; network carrier services;
strategy and operations design; change management; market
intelligence and technology research and analysis. Founded in 2006,
and based in Stamford, Conn., ISG employs more than 1,600
digital-ready professionals operating in more than 20 countries—a
global team known for its innovative thinking, market influence,
deep industry and technology expertise, and world-class research
and analytical capabilities based on the industry’s most
comprehensive marketplace data. For more information, visit
www.isg-one.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20240209172874/en/
Press: Sarah Ye, ISG +44 7833 567868 sarah.ye@isg-one.com
Will Thoretz, ISG +1 203 517 3119 will.thoretz@isg-one.com
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