Citrix GoToAssist Debuts Remote Support App for salesforce.com
August 31 2011 - 7:50AM
Business Wire
Citrix Systems today announced that its market-leading remote
support service GoToAssist® is now available as an app on the
salesforce.com AppExchange. With GoToAssist for Salesforce, the
world-class support functionality of Citrix® GoToAssist is fused
with Salesforce CRM. The fully integrated remote support package
provides businesses with all the functionality that has made
GoToAssist the leading remote support service offering on the
market today. Businesses can launch support sessions right from a
case within Salesforce CRM. The seamless integration between the
two services enables businesses to increase productivity throughout
the support department, ultimately helping to create a more
comprehensive service experience for customers.
Built using Force.com, salesforce.com’s social enterprise
platform for employee apps, GoToAssist for Salesforce is
immediately available for test driving and deployment on
AppExchange at http://www.salesforce.com/appexchange/. The
announcement was made today at Dreamforce 2011, the cloud computing
event of the year.
GoToAssist is the market-leading contact center remote-support
platform that enables contact center and help desk managers to
improve customer satisfaction, increase first-time call resolution
and reduce costs. With GoToAssist, customers can instantly access a
live, online representative who can resolve complex customer issues
using screen sharing, chat and other tools. Once the support
session has ended, the GoToAssist session details are stored
automatically in the Salesforce CRM case record, providing an audit
trail of the remote support interaction. GoToAssist has found favor
with its many users by being simple to use, secure, cost-effective
and reliable.
Comments on the News
- “Our customers extensively deploy
Salesforce to manage their customer relationships, so synchronizing
the information from their customer support interactions within
Salesforce CRM is crucial to them. With GoToAssist for Salesforce,
companies have an invaluable tool to help them achieve a 360-degree
view of their customers. Companies can now streamline their support
center and provide their own customers with the best possible
support experience,” said Elizabeth Cholawsky, GM and VP, IT
Services Line of Business, Citrix.
- “Customers coming to Dreamforce will
have the chance to see some truly innovative approaches that
partners like Citrix have taken in leveraging the capabilities of
the Force.com platform,” said Ron Huddleston, vice president, ISV
Alliances, salesforce.com. “Apps like these continue to push the
social, open, mobile and trusted capabilities customers expect from
the salesforce.com ecosystem.”
Dreamforce 2011 is the cloud computing event of the year. The
ninth annual conference will welcome more than 30,000 customers,
partners and developers to the new world of the social enterprise.
With more than 450 sessions and 250 cloud companies in the expo,
Dreamforce offers the content and educational opportunities that
enable attendees to tap into the power of the social
enterprise.
About the Force.com Platform and AppExchange
Force.com is the trusted social enterprise platform for building
and running any employee app in the cloud. Force.com powers the
Salesforce CRM apps, the more than 200,000 custom apps used by
salesforce.com customers such as Japan Post, Kaiser Permanente,
KONE, and Sprint Nextel and the more than 1,200 ISV apps built by
partners such as BMC, FinancialForce.com and Fujitsu.
Enterprise apps built on the Force.com platform can be easily
distributed and marketed through the salesforce.com AppExchange
http://www.salesforce.com/appexchange/.
The salesforce.com social enterprise platform delivers the most
trusted and comprehensive cloud technologies for social, mobile and
open apps. It includes Force.com, the cloud platform for employee
apps, Heroku, the cloud platform for customer apps and
Database.com, the cloud database to integrate the social
enterprise.
Salesforce, Dreamforce, Force.com, Heroku, AppExchange and
others are trademarks of salesforce.com, inc.
About Citrix Systems, Inc.
Citrix Systems, Inc. (NASDAQ:CTXS) is a leading provider of
virtual computing solutions that help companies deliver IT as an
on-demand service. Founded in 1989, Citrix combines virtualization,
networking, and cloud computing technologies into a full portfolio
of products that enable virtual workstyles for users and virtual
datacenters for IT. More than 230,000 organizations worldwide rely
on Citrix to help them build simpler and more cost-effective IT
environments. Citrix partners with over 10,000 companies in more
than 100 countries. Annual revenue in 2010 was $1.87 billion.
The Online Services Division of Citrix provides secure,
easy-to-use cloud-based solutions that enable people to work from
anywhere with anyone. Whether using GoToMeeting® to hold online
meetings, GoToWebinar® to conduct larger web events, GoToTraining®
to train customers or employees, GoToMyPC®to access and work on a
remote Mac® or PC, GoToAssist® to support customers or GoToManage®
for IT support and management, businesses and individuals are
increasing productivity, decreasing travel costs and improving
sales, training and service on a global basis. For more
information, visit www.citrixonline.com.
Citrix® and GoToAssist® are trademarks of Citrix Systems, Inc.
and/or one or more of its subsidiaries, and may be registered in
the U.S. Patent and Trademark Office and in other countries. All
other trademarks and registered trademarks are property of their
respective owners.
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