Citrix GoToManage App for iPad Unchains IT Professionals to Enable Anytime, Anywhere IT Support
August 15 2011 - 8:00AM
Business Wire
Citrix Systems today announced that its Citrix® GoToManage® app
for iPad® is now available on the App Store. The app is free to use
and works with the award winning GoToManage Remote Support and
GoToAssist Express services. For the first time IT professionals
have the freedom to securely troubleshoot and provide on-demand
technical support to a computer user from anywhere. The
availability of the number one remote support solution1 on the iPad
means that IT professionals can finally workshift and be free to
work from anywhere.
GoToManage for iPad is a simple, yet powerful solution for IT
managers and consultants who want flexibility in when and where
they work. GoToManage for iPad provides the ability to seamlessly
conduct live end user support sessions over any network connection
including: 3G, 4G and WiFi. The app allows them to view and control
a user’s PC or Mac® as if they were sitting in front of it. For
businesses, the GoToManage app for iPad provides a simple, secure
and reliable way to free IT from a physical location and empowers
them to be more responsive when end users need technical
assistance.
What Is New:
- The GoToManage app for iPad is free and
available now.
- IT techs can provide unlimited,
on-demand remote support using the GoToManage app for iPad, giving
them the flexibility to work from anywhere at any time.
- New GoToManage customers can set up a
free GoToManage mobile account at www.gotomanage.com and then
download the free app from the App Store.
- Current GoToManage Remote Support and
GoToAssist Express customers can download the app from the App
Store and then use their existing account credentials to provide
support.
- GoToManage app for iPad joins other
Citrix products for the iPad including GoToMeeting, GoToMyPC and
Citrix Receiver.
Why It Matters:
- Remote support is imperative for
businesses that want to meet the 24/7 needs of their customers,
telecommuters and geographically dispersed workforce.
- IT professionals are now enabled with
an easy-to-use option for supporting people and machines from
anywhere – freeing them to leave their desks and even the
office.
- By helping IT consultants to securely
manage and assist multiple clients, GoToManage for iPad can improve
productivity, reduce travel and decrease the complexity of handling
the unique IT needs of each client.
Quotes:
“ We are transforming the remote support market again by giving
every IT professional the ability to support end users from
anywhere at no charge. This is new and different and we believe It
will improve the quality of support IT Professionals can provide
their end users and customers. With Citrix GoToManage for iPad, our
IT customers can work from anywhere while still providing
comprehensive support and troubleshooting as if they never left the
office.” Elizabeth Cholawsky, general manager and vice president
of IT Services for the Online Services Division of Citrix
About GoToManage
GoToManage is a cloud-based platform that enables IT
professionals to support remote users and machines. GoToManage
includes two modules, which can be purchased together or
separately. GoToManage Remote Support provides the ability to
deliver live end-user support and to control unattended computers
and servers. GoToManage Monitoring enables IT managers,
consultants, and managed service providers (MSPs) to inventory,
monitor and manage all of their desktop devices (PCs and Macs),
servers and networks.
Related links
- Worldwide Clientless Remote Support
Services 2010 Top Market Leaders
- Remote Support and IT Management Just
Got Easier with Citrix GoToManage
- Citrix Enters SaaS-based IT Management
with GoToManage
Follow us online
- GoToManage Twitter:
http://twitter.com/gotomanage
- GoToManage Facebook:
http://www.facebook.com/GoToManage
- GoToAssist YouTube:
http://www.youtube.com/gotoassist
- Workshifting blog:
workshifting.com
- Workshifting Twitter:
http://www.twitter.com/workshifting
About Citrix Systems, Inc.
Citrix Systems, Inc. (NASDAQ:CTXS) is a leading provider of
virtual computing solutions that help companies deliver IT as an
on-demand service. Founded in 1989, Citrix combines virtualization,
networking, and cloud-computing technologies into a full portfolio
of products that enable virtual workstyles for users and virtual
datacenters for IT. More than 230,000 organizations worldwide rely
on Citrix to help them build simpler and more cost-effective IT
environments. Citrix partners with over 10,000 companies in more
than 100 countries. Annual revenue in 2010 was $1.87 billion.
The Online Services Division of Citrix provides secure,
easy-to-use cloud-based solutions that enable people to work from
anywhere with anyone. Whether using GoToMeeting® to hold online
meetings, GoToWebinar® to conduct larger web events, GoToTraining®
to train customers or employees, GoToMyPC® to access and work on a
remote Mac® or PC, GoToAssist® to support customers or GoToManage®
for IT support and management, businesses and individuals are
increasing productivity, decreasing travel costs and improving
sales, training, and service on a global basis. For more
information, visit www.citrixonline.com.
Citrix®, GoToAssist® and GoToManage® are trademarks of Citrix
Systems, Inc. and/or one or more of its subsidiaries, and may be
registered in the U.S. Patent and Trademark Office and in other
countries. All other trademarks and registered trademarks are
property of their respective owners.
1 IDC, “Worldwide Clientless Remote Support Services 2010 Top 6
Market Share Leaders,” Doc # 228728, June 2011
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