SAN JOSE, Calif., July 23, 2019 /PRNewswire/ -- Sandvine, a
leading provider of network intelligence solutions, today announced
support for a new use case, Real-Time Subscriber Insights, a
transformational solution for customer experience management (CEM)
and service assurance segments of the network intelligence market.
This rich use case is part of the Analytics solution vertical in
Sandvine's portfolio, targeted towards service operations centers,
CEM teams, as well as network operations, engineering, and customer
care teams at network operators.
As an integral part of Sandvine's Active Network Intelligence
Portal, Real-Time Subscriber Insights provides a 360 degree view of
the subscriber perception. It provides crucial intelligence,
including application utilization with key performance indicators
(KPIs), speed tests being run to indicate poor experience, devices
being used, the service plan the subscriber is on, along with
location, all in a user-friendly interactive portal, enabling swift
actions to fix any potential technical, commercial, and perception
issues. Increasing application sophistication and hybrid network
technologies are creating quality of experience (QoE)-related
network problems, which network and service operations and customer
care teams are struggling to respond to in a way that meets
consumer satisfaction levels.
"Consumer perception of QoE is far more sophisticated and
nuanced on networks today, and even most sophisticated operators
require new levels of visibility into subscriber perception that
cannot be delivered with the level of granularity and accuracy
needed with existing systems," said Lyn
Cantor, President and CEO of Sandvine. "The unique
combination of best service classification, QoE, and analytics
capabilities has allowed us to enable operators to focus on their
subscribers in the most differentiated way with this
ground-breaking capability and consolidate spending on multiple
one-off solutions."
This use case enables executives to cut through different silos
and empower cross-functional teams to focus on subscribers. Using
Sandvine's ScoreCard technology, QoE KPIs reveal how well
applications are performing and rate the network's QoE for specific
users based on sophisticated KPIs. These KPIs provide visibility
into specific user attributes – location, device, service plan, and
applications – to give cross-functional teams within an operator a
comprehensive view of a user's experience. Real-Time Subscriber
Insights also gives escalation teams a powerful root cause analysis
data source as an Application Programming Interface (API) that can
be leveraged across multiple networks and systems.
Ultimately, this solution is designed to help network operators
save operational costs by reducing the number of incoming support
calls through proactive problem resolution, dramatically shortening
the Mean Time To Repair (MTTR) for subscriber incidents, decreasing
problem identification times for callers with the same issue,
avoiding unnecessary call escalations to expensive engineering
resources, and adding context to the specific services responsible
for poor network experience.
For more information, download the Real-Time Subscriber Insights
solutions brief.
ABOUT SANDVINE
Sandvine helps organizations run world-class networks with
Active Network Intelligence, leveraging analytics and
automation to improve network behavior in
real-time. For more information,
visit http://www.sandvine.com or follow Sandvine on
Twitter @Sandvine.
MEDIA CONTACT
Cam Cullen
Sandvine
+1 408 228 4302
ccullen@sandvine.com
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SOURCE Sandvine