Vsource(R) Becomes the First Company in Malaysia to Achieve COPC-2000(R) Standard Certification
February 23 2004 - 9:25AM
PR Newswire (US)
Vsource(R) Becomes the First Company in Malaysia to Achieve
COPC-2000(R) Standard Certification LA JOLLA, Calif., Feb. 23
/PRNewswire-FirstCall/ -- Vsource, Inc. (BULLETIN BOARD: VSCE) , an
innovative leader in providing customized global business process
outsourcing (BPO) services to clients worldwide, announced today
that it has become the first company in Malaysia to achieve
COPC-2000(R) Standard Certification. This certification covers
outsourced technical support and customer service solutions. (Logo:
http://www.newscom.com/cgi-bin/prnh/20030910/VSCELOGO ) The
COPC-2000(R) Standard is a world-class benchmark of productivity,
efficiency and cost-effectiveness for customer contact operations
ensuring Contact Center Excellence for in-house as well as
outsourced call centers worldwide. "This is a significant industry
achievement for Vsource," said Phil Kelly, Chairman and CEO of
Vsource. "We are extremely proud to be the first company in
Malaysia to be certified by COPC. This is the result of a highly
focused leadership team combined with individual team members who
are dedicated to achieving superior operational performance and
exceptional customer service and satisfaction." Certification to
the COPC-2000(R) Standard is awarded toorganizations that meet all
32 requirements of the Standard and demonstrate high operational
performance in the areas of planning, service and quality, and
efficiency after a rigorous audit of its customer service systems
and procedures. Designed specifically for customer contact and
fulfillment centers by leading companies that outsource customer
service, sales, technical support, such as American Express,
Microsoft, Dell, Novell and Intel, the COPC-2000(R) Standard is
recognized on six continents as the standard for excellence in
customer service. Greg Flaherty, Senior Director of CRM at Vsource,
stated, "The COPC Certification affirms Vsource's ongoing
commitment to delivering high quality service and value-added
processes to our regional and global clients, which include some of
the world's largest and most respected companies, while continually
exceeding client expectations." With this certification, Vsource
has been recognized by COPC for its exceptional service delivery in
customer service and technical support and overall operational
performance. "COPC congratulates Vsource on this achievement. Based
on the intricate COPC evaluation, Vsource proved to be highly
focused and results driven while demonstrating strong performance
reviewprocesses and a balanced management approach," said Elizabeth
Prakasam, CEO of COPC, Asia Pacific Inc. "The company excelled in
complying with this arduous process and demonstrated great ability
to adapt to changing business circumstances." About Vsource --
Vsource, Inc. (OTC:VSCE) (BULLETIN BOARD: VSCE) , headquartered in
La Jolla, Calif., provides customized business process outsourcing
(BPO) services to clients worldwide. Under Vsource Client
Outsourcing Solutions (COS), Vsource delivers superior BPO
solutions to Fortune 500 and Global 500 organizations. Vsource COS
offerings include: Human Resource Solutions, Warranty Solutions,
Sales Solutions, and Foundation Solutions(TM), which include
Customer Relationship Management (CRM), Financial Services, Travel
and Expense Claims, and Supply Chain Management (SCM). Under
Vsource Human Capital Management (HCM) Solutions, Vsource delivers
Fortune 500 reliability to small and medium-sized businesses in the
U.S. HCM solutions include: HR Management, Health & Welfare,
Administrative Services, and Risk Management. For more information,
log on to: http://www.vsource.com/ . About COPC -- Headquartered in
Amherst, New York, Customer Operations Performance Center Inc.
(COPC) is the leading authority on customer contact center and
fulfillment services operations. COPC is authorized to issue
certification to the COPC-2000(R) Standard, a comprehensive
operation performance standard that specifies minimum operational
requirements in critical functional areas. COPC services clients on
a worldwide basis, and has representatives in Argentina, Australia,
Brazil, Canada, India, Japan, Singapore, South Africa, United
Kingdom, and the United States. For more information, log on to:
http://www.copc.com/ . Forward Looking Statements: Some of the
statements in this release and other oral and written statements
made by us from time to time to the public constitute
forward-looking statements. These forward-looking statements are
based on management's current expectations or beliefs and are
subject to a number of factors and uncertainties that could cause
actual results to differ materially from those described in the
forward-looking statements. These forward-looking statements
include, without limitation, statements with respect to anticipated
future operating and financial performance, introduction of
services and growth opportunities expected or anticipated to be
realized by management. Vsource disclaims any obligation to update
or revise any forward-looking statements based on the occurrence of
future events, the receipt of new information, or otherwise.
Factors that could cause or contribute to such differences include,
but are not limited to reliance on one client and the expectation
that revenues from this client will decline significantly, a
potential requirement to redeem our Series 4-A convertible
preferred stock if we fail to meet certain conditions by March 31,
2006, our limited experience in the business process outsourcing
business,the new and unproven market for business process
outsourcing services in the Asia-Pacific region, long cycles for
sales of our solutions, complexities involved in implementing and
integrating our services, fluctuations in revenues and operating
results, economic and infrastructure disruptions, dependence on a
small number of vendors and service providers, litigation, and
competition. Other factors that may affect these statements are
identified in our previous filings with the Securities and Exchange
Commission. Vsource is a registered trademark of Vsource, Inc.
Vsource Foundation Solutions is a trademark of Vsource, Inc.
Fortune, Fortune 500 and Global 500 are registered trademarks of
Time Inc. Vsource disclaims any proprietary interest in themarks
and names of others. For further information, please contact Cindy
Kim of Vsource, Inc., +1-858-456-4871, or fax, +1-858-456-4878, .
http://www.newscom.com/cgi-bin/prnh/20030910/VSCELOGO
http://photoarchive.ap.org/ DATASOURCE: Vsource, Inc. CONTACT:
Cindy Kim of Vsource, Inc., +1-858-456-4871, or fax,
+1-858-456-4878, Web site: http://www.copc.com/ Web site:
http://www.vsource.com/
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