Frontier Communications Brings More Jobs to Connecticut, Adding to Bi-Lingual Customer Service
December 11 2014 - 8:00AM
Business Wire
Three Latino TV Packages and beIN SPORTS
Enhance Choice and Service for Customers
Frontier Communications Corporation [NASDAQ:FTR] will add 25
employees to its Connecticut call center to provide support for
Frontier residential products and services, handling calls
primarily from Spanish-speaking customers across the country as
well as calls in English.
The 25 new jobs will be based at Frontier’s East Region
Headquarters at 310 Orange Street in New Haven and filled in early
2015. These jobs are in addition to the 85 jobs previously
announced. Following an extensive training program, the bi-lingual
customer representatives will be responsible for providing the
highest level of customer care to Frontier’s Spanish-speaking
customers, including assisting customers with billing, service and
product inquiries. In Connecticut, Latinos represent 15 percent of
the population and over the last decade the Latino population has
increased significantly.
In announcing the new positions, Paul Quick, Frontier’s Senior
Vice President and General Manager for Connecticut stated, “A
culturally diverse workforce is critical to a great customer
experience. Frontier takes pride in customizing service based on
local needs. We are delighted to add more jobs in the state, and
especially to fill those jobs with trained and fluent
Spanish-speaking customer representatives. We are also happy to
provide our Spanish-speaking customers with great Latino channels
and packages like Disney XD en Español, ESPN Deportesas and the
beIN SPORTS Network.”
Quick added, “These positions reaffirm our commitment to adding
jobs in the state and the value of a 100 percent U.S.-based
workforce.”
“We want all customers to have a great experience, and this was
an opportunity for improvement,” said Becky Potts, Chief Customer
Officer for Frontier. “We’re especially pleased the 25 bi-lingual
representatives will work in New Haven, live in Connecticut and
have a deep understanding of the communities we serve.”
Frontier offers three attractive multi-lingual TV, Internet and
phone packages that include Latino channels starting at $99.99 per
month. The basic package offers up to 300 of the best general
entertainment digital channels available, including in-depth news
networks, exciting sports channels, 46 digital Music Choice
channels and more. Call 1-844-333-6632 to find out more about these
offers or visit www.Frontier.com/ConectarTriple.
The fastest-growing international sports network in the U.S.,
beIN SPORTS, is also part of Frontier’s channel lineup. Frontier
customers can watch their favorite international teams compete in a
wide range of sports that include soccer, cycling, motorsports,
rugby, tennis, boxing and handball.
About Frontier
Communications
Frontier Communications Corporation (NASDAQ:FTR) offers
broadband, voice, video, wireless Internet data access, data
security solutions, bundled offerings and specialized bundles for
residential customers, small businesses and home offices, and
advanced communications for medium and large businesses in 28
states. Frontier's approximately 17,000 employees are based
entirely in the United States. Click here for more
information.
Frontier Communications CorporationJo Montgomery,
203-771-1888Sr. Communications Specialist,
CTjo.montgomery@ftr.com
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