Retailer is the first to integrate pharmacy and
general merchandise in a single online order, meeting customer
demand for streamlined, digital-first experience.
Pharmacy Delivery utilizes the expansive store
footprint of the retailer, with an offering available in 49 states
by 2025 - providing an unmatched, fast, affordable, and convenient
experience
Walmart is doing something new in a way only it can. Today the
company announced that it’s once again meeting customers at the
intersection of convenience and access by expanding delivery
offerings – integrating prescription medications and general
merchandise into one streamlined single order for delivery.
This press release features multimedia. View
the full release here:
https://www.businesswire.com/news/home/20241022761053/en/
Walmart Launches Nationwide Same-Day
Pharmacy Delivery, Helping Customers Live Better (Photo: Business
Wire)
The new offering is now live in six states: Arkansas, Missouri,
New York, Nevada, South Carolina and Wisconsin. By the end of
January 2025, Walmart's Pharmacy Delivery is expected to be
available in 49 states, reaching tens of millions of customers.
Pharmacy Delivery is available for both new prescriptions along
with medication refills.
Why us? Delivery the Walmart way
Walmart's proximity to customers and nearly 4,600 store
locations with pharmacies add up to make Pharmacy Delivery a choice
that has more than just wide reach – but broad impact. The service
provides a significant benefit to Walmart customers and members,
particularly families, seniors and those managing chronic
conditions who do not have time for multiple trips. For Walmart,
reaching these people is no problem.
Walmart’s extensive existing footprint across the U.S. enables
delivery to more than 86% of households. This convenience is
powered by Walmart’s robust infrastructure, allowing customers to
manage their entire shopping experience – whether it’s a
prescription, a gallon of milk or both – seamlessly through its app
and website, fulfilled by the nearest store. Walmart will offer all
medications through Pharmacy Delivery with some select
exceptions**.
Prescription delivery is #1 service requested by
customers
In a recent survey, Walmart customers were asked how the company
could better serve them. Over half (55%) expressed a desire to have
their prescriptions delivered along with their groceries and other
items they need in a single online order. This service was the most
requested by Walmart customers who self-identified as
time-sensitive, busy families***.
At the core of the new offering is something unique to Walmart –
a local, still-expanding group of best-in-class pharmacies. Walmart
empowers its pharmacists to practice at the top of their clinical
abilities, and with this latest offering, they’re able to do more
for their communities, too. And when those communities have
convenient access to care, they live better, healthier lives.
"Our extensive footprint across the nation combined with our
deep expertise in pharmacy uniquely positions us to make a profound
impact in the communities we serve," said Kevin Host, senior vice
president of Pharmacy at Walmart U.S. “We understand that health
care is not a one-size-fits-all solution. It’s hyper-local. Each
community has unique needs. This new offering allows us to continue
serving customers while also giving more time back to our
pharmacies for high-touch health services.”
From the store to your door: How it works
By integrating the pharmacy offering into delivery with the
Walmart app, it's easier than ever to get everything needed – all
in one stop. Customers will be able to seamlessly add prescriptions
along with other items from their local Walmart in a single order,
available both in-app and online. They will be able to tailor the
experience to fit their unique needs and lifestyles – choosing from
a suite of delivery options powered by technology that will
eventually include:
- Same-Day Scheduled Delivery: Customers will be able to
schedule their Pharmacy Delivery for a specific time that fits
their schedule.
- On-Demand and Express Delivery: Coming soon, customers
will have the option to choose On-Demand or Express Delivery. With
these options, they’ll be able to receive their prescription within
hours or with Express Delivery in as soon as 30 minutes.
- New or existing insurance plans will be applied to the
transaction just as they would when picking up a prescription
in-store.
“Helping customers solve missions is core to everything we do.
By combining Pharmacy Delivery into a single order, we're
strengthening our commitment to providing everything they need,
whenever and wherever they need it,” said Tom Ward, executive vice
president and chief eCommerce officer, Walmart U.S. “If you’re
sick, we can deliver the necessary medicine along with everything
else you need to feel better: cough drops, a heating pad, blanket
and orange juice. Walmart’s size, resources and expertise set it
apart from other retailers.”
Safety in mind
As is the case in every Walmart delivery, customer safety and
security are top priorities. We have procedures to have
prescription medications verified by licensed pharmacists according
to doctor’s orders. Additional measures remain in place for
HIPAA-compliant transport from store to door: Medications are
securely packaged in tamper-evident packaging, and customers can
track their orders in real-time through the Walmart app or website.
Once delivered, customers will receive a photo confirmation via the
Walmart app and their email.
Only Walmart can deliver this convenience for customers and
members
Walmart+ members will receive free delivery on Pharmacy
Delivery. Non-Walmart+ members will pay the standard delivery
charge of $9.95.
Walmart’s pharmacies, led by over 15,000 community-based
pharmacists – nearly half of whom have been with the company for
over a decade – play a vital role across thousands of communities
through administering immunizations, providing treatments for
common ailments like flu and strep, and offering general wellness
advice alongside other care offerings.
As customers’ needs continue to evolve and change, so too will
Walmart's omnichannel services. A flu test might result in a
prescription for Tamiflu, while a sore throat could be soothed with
tea and chicken noodle soup. Whether in-store or delivered right to
a doorstep, Walmart is here to help customers live better.
About Walmart
Walmart Inc. (NYSE: WMT) is a people-led, tech-powered
omnichannel retailer helping people save money and live better —
anytime and anywhere — in stores, online, and through their mobile
devices. Each week, approximately 255 million customers and members
visit more than 10,500 stores and numerous eCommerce websites in 19
countries. With fiscal year 2024 revenue of $648 billion, Walmart
employs approximately 2.1 million associates worldwide. Walmart
continues to be a leader in sustainability, corporate philanthropy,
and employment opportunity. Additional information about Walmart
can be found by visiting corporate.walmart.com, on Facebook at
facebook.com/walmart, on X (formerly known as Twitter) at
twitter.com/walmart, and on LinkedIn at
linkedin.com/company/walmart.
** Medication exceptions include controlled substances, those
that need refrigeration, and Medicare Part B items. ***
Walmart CIS Internal – Customer Concept Testing FY22 Delivery
Study; Nielsen.
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version on businesswire.com: https://www.businesswire.com/news/home/20241022761053/en/
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