FedEx and Happy Returns Team Up to Offer Box-Free Returns at Most FedEx Office Locations
October 20 2020 - 6:00AM
Business Wire
More than 2,000 FedEx Office Locations Will
Accept Returns Box & Label-Free From Happy Returns’ Growing
List of Retailers & Brands
Happy Returns, a vertically integrated returns solution
provider, today announced an agreement with FedEx Corp. (NYSE: FDX)
to offer Happy Returns’ in-person return service in more than 2,000
FedEx Office locations. Starting in Los Angeles and expanding
nationwide by the end of October, online shoppers from Happy
Returns’ fast-growing list of retail partners will now be able to
return products in person, without a box or label, and for an
immediate refund or exchange, at most FedEx Office locations.
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QR codes provide an instant, contact-free
return process. (Photo: Business Wire)
Shoppers start returns on the retailers’ websites or at
HappyReturns.com and receive a QR code. They then bring the items
only—no box or receipt required—plus the QR code to FedEx Office to
complete the return. A typical return takes less than a minute;
returns are approved in real time and Happy Returns initiates
refunds and exchanges immediately in most cases. Using Happy
Returns’ technology, FedEx will then aggregate box-free items from
multiple merchants into a single shipment, reducing the cost of the
process for participating retailers.
As with returns from other Happy Returns locations, the
aggregated shipments from FedEx Office locations will be sent to
one of Happy Returns’ two regional processing hubs, which use
proprietary software to accept, sort, and process co-mingled
returns.
“We are very excited to work with Happy Returns as we make the
returns experience more convenient for shoppers while also
streamlining the process for merchants,” said Ryan Kelly, vice
president of global e-commerce marketing, FedEx. “The packing
experts at FedEx Office are ready to help customers, no box or
label needed.”
By adding FedEx Office to its Return Bar network, Happy Returns
will quadruple the number of locations where shoppers can drop off
returns hassle free. The alliance includes more than 2,000 FedEx
company-owned stores. The more than 2,000 FedEx Office locations
join over 500 existing Return Bars in Happy Returns’ network
located in traditional retailers, shopping malls, campus bookstores
and office buildings.
“We are thrilled to grow with FedEx Office to bring in-person
returns to more online shoppers,” said David Sobie, Co-Founder and
CEO of Happy Returns. “In a time of retail uncertainty due to the
coronavirus, it is incredibly valuable to add an essential services
provider like FedEx Office to our growing network.”
Happy Returns has experienced significant growth in 2020,
despite the coronavirus pandemic. Happy Returns’ customer list has
been growing rapidly, as retailers of all sizes seek to save costs
through better returns software and improved reverse logistics.
The company added more new customers in the second quarter of
2020 than all of 2019 combined, including: surging digital natives
such as Public Recreation, Mack Weldon, and Betabrand; traditional
incumbents with a renewed focus on digital commerce such as
Dressbarn, Havianas, and the Steve Madden brands; and
direct-to-consumer upstarts gaining traction, such as Clove, The
Great, Peak Design and United by Blue.
About Happy Returns
Happy Returns’ software and reverse logistics are the industry’s
only comprehensive returns solution. Its Return Bar network of over
2,500 Return Bars nationwide allow shoppers to easily return or
exchange without printing or packaging in under 60 seconds and
receive refunds immediately. All items bulk-ship inside
eco-friendly, reusable boxes—leveraging low carrier rates and
aggregated shipping for economies of scale—to Happy Returns’
regional Return Hubs, where they are sorted, dispositioned, and
processed.
Customers using Happy Returns’ full offering average 20% cost
savings, a 94 NPS, 50% program adoption, and up to 2X higher
exchange rates. Happy Returns guarantees 10% savings in the first
year. Happy Returns is based in Los Angeles, California. Its
investors include PayPal, USVP, and Upfront Ventures. For more
information, visit www.happyreturns.com.
Certain statements in this press release may be considered
forward-looking statements, such as statements relating to
management’s views with respect to future events and financial
performance. Such forward-looking statements are subject to risks,
uncertainties and other factors which could cause actual results to
differ materially from historical experience or from future results
expressed or implied by such forward-looking statements. Potential
risks and uncertainties include, but are not limited to, the rate
of future e-commerce growth and our ability to successfully compete
in the e-commerce market, our ability to successfully implement
operational changes in the expected time frame and effectively
respond to changes in market dynamics and other factors which can
be found in FedEx Corp.’s and its subsidiaries’ press releases and
FedEx Corp.’s filings with the Securities and Exchange Commission.
Any forward-looking statement speaks only as of the date on which
it is made. We do not undertake or assume any obligation to update
or revise any forward-looking statement, whether as a result of new
information, future events or otherwise.
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Jamie Diamond 541-441-4444 jamie@jdiamondpr.com
FedEx (NYSE:FDX)
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