DP&L named 2018 Utility Customer Champion by Cogent Reports
December 18 2018 - 9:00AM
Business Wire
DP&L recognized as having a highly engaged
customer relationship
The Dayton Power and Light Company (DP&L), a subsidiary of
The AES Corporation (NYSE: AES), is one of thirty-three utilities
designated as a 2018 Utility Customer Champion among residential
customers, an annual honor given to gas, electric and combination
utilities that exhibit exceptional performance in Brand Trust,
Service Satisfaction and Product Experience. These three categories
compose the Engaged Customer Relationship (ECR) index, which
provides a holistic measurement of the entire utility customer
experience.
This year’s Customer Champions rate an average of 41 points
higher than industry peers. These and other findings can be found
in 2018 Utility Trusted Brand & Customer Engagement:
Residential™, a Cogent Reports™ study by Market Strategies
International-Morpace.
“Customer Champion utilities are the most trusted providers that
can appeal to customers with offerings they understand and value,”
said Chris Oberle, senior vice president at Market Strategies
International-Morpace.
For more information on DP&L’s customer programs, visit
dpandl.com.
About The Dayton Power and Light Company and AESThe
Dayton Power and Light Company is the principal subsidiary of DPL
Inc. (DPL), a regional energy provider and an AES company. DPL’s
significant subsidiaries include The Dayton Power and Light
Company, AES Ohio Generation, LLC (AES Ohio Gen), Miami Valley
Insurance Company (MVIC), and Miami Valley Lighting, LLC (MVLt).
The Dayton Power and Light Company, a regulated electric utility,
provides service to over 520,000 customers in West Central Ohio;
MVIC, a captive insurance company, provides insurance services to
DPL and its subsidiaries, and MVLt maintains outdoor lighting to
governments and businesses. AES Ohio Gen co-owns merchant
generation facilities. For more information about the company,
please visit www.dplinc.com. Connect with DP&L at
www.twitter.com/dpltoday,
www.linkedin.com/company/dayton-power-and-light, and at
www.facebook.com/DPLToday.
The AES Corporation (NYSE: AES) is a Fortune 500 global power
company. We provide affordable, sustainable energy to 15
countries through our diverse portfolio of distribution businesses
as well as thermal and renewable generation facilities. Our
workforce is committed to operational excellence and meeting the
world’s changing power needs. Our 2017 revenues were $11
billion and we own and manage $33 billion in total assets. To
learn more, please visit www.aes.com. Follow AES on Twitter
@TheAESCorp.
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version on businesswire.com: https://www.businesswire.com/news/home/20181218005247/en/
The Dayton Power and Light CompanyMary Ann Kabel,
937-224-5940
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