Initiative supported by a broader Accenture and
Kraken ecosystem partnership focused on helping utilities transform
customer experience
Accenture (NYSE:ACN) and Kraken Technologies are helping EDF’s
UK retail business accelerate the migration of customers to its new
platform, enabling them to effectively manage their energy use and
cost.
EDF has migrated over five million meter points in the UK onto
Kraken, the technology behind Octopus Energy. Kraken integrates
electricity and gas customers and operating data using advanced
analytics, AI and machine learning.
“With Accenture and Kraken’s support, we are reimagining a
simpler, customer-centric business, so that our customers are
equipped to make better energy choices,” said Richard Hughes,
Retail Energy Director, EDF in the UK. “This team’s extensive
technology and industry expertise advances our company’s strategy
of growing our base of energy-retail customers through digital
transformation.”
Scott Tinkler, a senior managing director and global Utilities
lead at Accenture, added, “The leading utilities are
laser-focused on strengthening and modernising their digital core
so they can better manage the accelerated rate of change in the
industry while increasing customer satisfaction. This
transformation for EDF is a powerful example of how Accenture and
Kraken team up to help our clients continuously reinvent their
businesses to drive agility and unlock new value for their
customers.”
The work with EDF is enabled by a broader ecosystem partnership
between Accenture and Kraken, through which Accenture will support
organizations, scale the Kraken technology and deliver customer
services globally.
Gavin Patterson, chairman at Kraken Technologies, said, “Kraken
opens the door for affordable clean energy and outstanding customer
service. Together, Accenture and Kraken can help EDF and other
utilities and their customers benefit from a range of services,
such as variable pricing when renewable energy sources are
abundant, putting money back into people’s pockets while
alleviating pressure on the grid.”
The companies will work to accelerate the global adoption of
smart energy products, from wind farms to smart meters, through the
AI-enabled tech platform, which integrates the energy value chain –
ranging from energy usage and industry data to weather forecasts.
This will allow utilities to reduce costs, manage customer energy
usage more efficiently and improve services.
Built by the utility industry for the utility industry, the
Kraken platform has been contracted to manage more than 54 million
accounts globally through deals with energy companies including
Octopus Energy, as well as water and broadband utilities.
About EDF
EDF is helping Britain achieve Net Zero by leading the
transition to a cleaner, low emission, electric future and tackling
climate change. It is the UK’s largest producer of low-carbon
electricity(1) and supplies millions of customers with electricity
and gas. It generates low carbon electricity from five nuclear
power stations and more than thirty onshore wind farms and two
offshore wind farms.
EDF is leading the UK's nuclear renaissance with the
construction of a new nuclear power station at Hinkley Point C, and
there are advanced plans for a replica at Sizewell C in Suffolk.
Hinkley Point C and Sizewell C will provide low carbon electricity
to meet 14% of UK demand and power around 12 million homes.
EDF is one of the UK’s largest investors in renewables, with
more than 1.5GW of renewable generation in operation and almost
14GW in planning and development across a range of technologies
including onshore and offshore wind, solar and battery storage. We
are constructing our largest offshore wind farm in Britain—the 450
MW Neart na Gaoithe project in Scotland.
EDF is helping its customers, both in business and at home, take
their first steps to sustainably powering their lives. Whether it
is buying an electric car, generating and storing electricity,
selling energy back to the grid or installing a heat pump. EDF is
one of the largest suppliers to British business and a leading
supplier of innovative energy solutions that are helping businesses
become more energy independent. In addition, the company’s energy
services business, Dalkia, is one of the largest technical service
providers in the UK and Ireland.
EDF is part of EDF Group, the world’s biggest electricity
generator. In the UK, the company employs around 14,000 people at
locations across England, Scotland, Wales and Ireland.
About Accenture
Accenture is a leading global professional services company that
helps the world’s leading businesses, governments and other
organizations build their digital core, optimize their operations,
accelerate revenue growth and enhance citizen services—creating
tangible value at speed and scale. We are a talent- and
innovation-led company with approximately 742,000 people serving
clients in more than 120 countries. Technology is at the core of
change today, and we are one of the world’s leaders in helping
drive that change, with strong ecosystem relationships. We combine
our strength in technology and leadership in cloud, data and AI
with unmatched industry experience, functional expertise and global
delivery capability. We are uniquely able to deliver tangible
outcomes because of our broad range of services, solutions and
assets across Strategy & Consulting, Technology, Operations,
Industry X and Song. These capabilities, together with our culture
of shared success and commitment to creating 360° value, enable us
to help our clients reinvent and build trusted, lasting
relationships. We measure our success by the 360° value we create
for our clients, each other, our shareholders, partners and
communities. Visit us at www.accenture.com.
About Kraken Technologies
Kraken Technologies offers a best-in-class end-to-end platform
for energy supply and is operating in the UK, Japan, US, New
Zealand, Australia, and most of mainland Europe. Kraken’s
proprietary platform is contracted to serve 54 million customer
accounts across the globe through licensees. Its first client was
Octopus Energy, where Kraken manages 7.7 million retail customers
globally and over 60,000 business customers (the largest of which
is Arsenal FC).
Based on advanced data and machine learning capabilities, Kraken
automates much of the energy supply chain to allow outstanding
service and efficiency as the world transitions to a decentralised,
decarbonised energy system. Kraken is contracted to manage more
than 42 gigawatts in utility scale assets. These span a wide range
of technologies, from off-shore wind to grid-scale batteries.
Kraken is also a global leader in the rapidly growing field of
domestic flexibility. The platform already handles 162,000 domestic
devices, totalling over a gigawatt of power.
Kraken Technologies is part of Octopus Energy Group and was
developed to enable select third parties to take advantage of the
technologies developed by Octopus Energy. It has already been
licensed by major global players, including Origin Energy, E.ON and
EDF. https://kraken.tech/
Copyright © 2024 Accenture. All rights reserved. Accenture and
its logo are registered trademarks of Accenture.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20240602427923/en/
Guy Cantwell Accenture +1 281-900-9089
guy.cantwell@accenture.com Octopus Energy Group press@kraken.tech
+44 (0)20 4530 8369
Accenture (NYSE:ACN)
Historical Stock Chart
From Jun 2024 to Jul 2024
Accenture (NYSE:ACN)
Historical Stock Chart
From Jul 2023 to Jul 2024