Upcoming ISG Provider Lens™ study evaluates
how service providers enable enterprises and the U.S. public sector
to adapt to a changing workplace environment
Information Services Group (ISG) (Nasdaq: III), a leading global
technology research and advisory firm, has launched a research
study examining providers of workplace services that help
enterprises and government entities adapt to an increasingly
employee-centric workplace.
The study results will be published in three comprehensive ISG
Provider Lens™ reports: Future of Work - Services and Future of
Work – Solutions, both covering the global market and geared toward
enterprise buyers, and Future of Work – Services, U.S. Public
Sector, oriented toward government buyers. Scheduled to be released
in September, the reports will cover providers of managed end-user
computing services, employee experience transformation services and
digital service desk and workplace support, as well as solutions
for both the large enterprise and SMB markets.
Enterprise and U.S. public sector buyers will be able to use
information from the reports to evaluate their current vendor
relationships, potential new engagements and available offerings,
while ISG advisors use the information to recommend providers to
the firm’s buy-side clients.
The reports will examine how service providers can help
enterprises and government entities modernize and redefine their
organizations to adjust to the reality of a rapidly changing
workplace. The fallout from the COVID-19 pandemic and the “Great
Resignation” have had lasting repercussions that have led to a need
for a more flexible, employee-centric environment.
“Enterprises and government agencies are increasingly
recognizing that the employee experience is paramount,” said Jan
Erik Aase, partner and global leader, ISG Provider Lens Research.
“For much of the global workforce, the future of work will be a
hybrid one.”
ISG has distributed surveys to more than 90 providers of future
workplace services to enterprise customers and some 35 providers of
these services to the U.S. public sector. Working in collaboration
with ISG’s global advisors, the research team will produce three
quadrants representing the services available to both markets:
- Managed Workplace Services — End-User Technology,
evaluating outside providers of comprehensive end-user computing
technology services that are typically deployed, provisioned and
secured by internal IT departments.
- Digital Service Desk and Workplace Support Services,
assessing providers that offer modernized support services,
including workplace support, service desks, on-site/field support
and automation-enabled omnichannel support for chat and voice.
- Employee Experience (EX) Transformation Services,
assessing providers of value-added managed services that enhance
the end-user experience while providing measurable business
results.
In addition, ISG has distributed surveys to approximately 60
providers of Future of Work solutions globally. This report will
include four quadrants representing solutions for influencing and
impacting the employee experience, with two placing particular
emphasis on midmarket (SMB) companies:
- Digital Employee Experience (DEX) Solutions, assessing
global providers that use technology to measure, analyze,
benchmark, manage and enhance the overall employee experience.
- Unified Endpoint Management (UEM) for SMBs, evaluating
global technology providers that offer a unified endpoint
management (UEM) software product. This is particularly important
for midmarket companies, which may be understaffed and price
sensitive and are seeking a single, all-encompassing endpoint
management solution they can easily integrate with their existing
technology ecosystem.
- Unified Communications and Collaboration as a Service,
covering providers that offer a cloud-based software solution that
enables business communication and collaboration across multiple
channels and devices.
- Productivity and Collaboration Solutions for SMBs,
assessing technology provider solutions for the SMB market that
offer productivity collaboration capabilities and enhance employee
productivity.
Geographically focused reports from the Future of Work –
Services study will cover the global workplace services market and
examine products and services available in the U.S., the U.K.,
Germany, Switzerland, Brazil and Australia. ISG analysts Mrinal
Rai, Kevin Turner, Roman Pelzel, Craig Baty, Jochen Steudle and
Cristiane Tarricone will serve as authors of the geographic
reports, while Bruce Guptill will serve as author of the U.S.
public sector report. An archetype report will also be published as
part of this study. This report, unique to ISG, is a study of
typical enterprise buyer types as observed by ISG advisors. It will
be authored by ISG analyst Iain Fisher. The Future of Work –
Solutions report, meanwhile, will be authored by Mrinal Rai.
A list of identified providers and vendors and further details
on each study are available in these digital brochures: Future of
Work – Services, Global; Future of Work – Services, U.S. Public
Sector, and Future of Work – Solutions, Global. Companies not
listed as providers can contact ISG and ask to be included in the
study.
All 2023 ISG Provider Lens™ evaluations feature new and expanded
customer experience (CX) data that measures actual enterprise
experience with specific provider services and solutions, based on
ISG’s continuous CX research. Enterprise customers wishing to share
their experience about a specific provider or vendor are encouraged
to register here to receive a personalized survey URL. Participants
will receive a copy of this report in return for their
feedback.
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only
service provider evaluation of its kind to combine empirical,
data-driven research and market analysis with the real-world
experience and observations of ISG's global advisory team.
Enterprises will find a wealth of detailed data and market analysis
to help guide their selection of appropriate sourcing partners,
while ISG advisors use the reports to validate their own market
knowledge and make recommendations to ISG's enterprise clients. The
research currently covers providers offering their services
globally, across Europe, as well as in the U.S., Canada, Brazil,
the U.K., France, Benelux, Germany, Switzerland, the Nordics,
Australia and Singapore/Malaysia, with additional markets to be
added in the future. For more information about ISG Provider Lens
research, please visit this webpage.
A companion research series, the ISG Provider Lens Archetype
reports, offer a first-of-its-kind evaluation of providers from the
perspective of specific buyer types.
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading
global technology research and advisory firm. A trusted business
partner to more than 800 clients, including more than 75 of the
world’s top 100 enterprises, ISG is committed to helping
corporations, public sector organizations, and service and
technology providers achieve operational excellence and faster
growth. The firm specializes in digital transformation services,
including automation, cloud and data analytics; sourcing advisory;
managed governance and risk services; network carrier services;
strategy and operations design; change management; market
intelligence and technology research and analysis. Founded in 2006,
and based in Stamford, Conn., ISG employs more than 1,300
digital-ready professionals operating in more than 20 countries—a
global team known for its innovative thinking, market influence,
deep industry and technology expertise, and world-class research
and analytical capabilities based on the industry’s most
comprehensive marketplace data. For more information, visit
www.isg-one.com.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20230328005635/en/
Press Contacts:
Will Thoretz, ISG +1 203 517 3119 will.thoretz@isg-one.com
Julianna Sheridan, Matter Communications for ISG +1 978-518-4520
isg@matternow.com
Information Services (NASDAQ:III)
Historical Stock Chart
From Apr 2024 to May 2024
Information Services (NASDAQ:III)
Historical Stock Chart
From May 2023 to May 2024