ACI Worldwide’s Latest Release of ACI Speedpay Enriches Digital Bill Payment Options and Improves Customer Experience
December 11 2019 - 8:00AM
Business Wire
New and enhanced features include improved
customer eBilling options, as well as enhanced security and
convenience to boost customer engagement
ACI Worldwide (NASDAQ: ACIW), a leading global provider of
real-time electronic payment and banking solutions, today announced
the latest release of ACI Speedpay. New and enhanced features boost
the bill payment experience for auto finance, consumer finance,
government, insurance, mortgage and utilities industries through
added digital payment options, as well as improved security,
convenience and customer engagement.
According to the 2019 Ovum and ACI Innovation Index, security
remains a top concern for corporates, with 50 percent experiencing
theft of payment data (up from 22 percent in last year’s study).
ACI Speedpay’s new agent-IVR conference feature helps reduce PCI
scope at call centers by enabling customer service representatives
(CSRs) to conference customers in to enter payment details through
the company’s interactive voice response (IVR) system. The solution
obfuscates the customer’s entry of their payment card details from
the CSR to improve security. Enhanced data analytics and
visualization tools also drive better insight into the customer
experience so that organizations can identify areas of improvement
for a better customer experience and more on-time payments.
The recent ACI Speedpay Pulse survey showed that although email
alerts are the most preferred form of bill notifications and
reminders, there is increased preference for mobile text alerts.
With multiple notification methods including text and email, ACI
Speedpay enables companies to quickly and easily communicate with
their customers about payments on the device of their choice.
According to a recent Forrester report, Now Tech: Recurring
Customer and Billing Management, Q4 2019, “Digital business pros
are waking up to the long-term value of flexible recurring customer
and billing management solutions as an essential tool in their
arsenal.”
“This latest release focuses on billing and payments
convenience, security and customer communications,” said Sanjay
Gupta, executive vice president, ACI Worldwide. “In addition to ACI
Speedpay’s agent-IVR conference feature, we’ve improved security
with our tokenized payment entry form – safety features that
consumers and businesses need. With our Dynamic eBilling,
multi-recipient and optional cash payment features, we are
providing consumers with more choice in how they receive billing
notifications and how they can pay their bills. These and many
other new and enhanced features will drive customer engagement and
improve the experience for bill payments."
ACI’s bill payment solution is an integrated suite of bill
presentment and payment services that empowers the success of 3,600
clients. The solution is proven to raise consumer satisfaction by
25 percent by offering easy ways to view and pay bills.
About ACI Worldwide ACI Worldwide, the Universal Payments
(UP) company, powers electronic payments for more than 5,100
organizations around the world. More than 1,000 of the largest
financial institutions and intermediaries, as well as thousands of
global merchants, rely on ACI to execute $14 trillion each day in
payments and securities. In addition, myriad organizations utilize
our electronic bill presentment and payment services. Through our
comprehensive suite of software solutions delivered on customers’
premises or through ACI’s private cloud, we provide real-time,
immediate payments capabilities and enable the industry’s most
complete omni-channel payments experience. To learn more about ACI,
please visit www.aciworldwide.com. You can also find us on Twitter
@ACI_Worldwide.
© Copyright ACI Worldwide, Inc. 2019 ACI, ACI Worldwide, the ACI
logo, ACI Universal Payments, UP, the UP logo and all ACI
product/solution names are trademarks or registered trademarks of
ACI Worldwide, Inc., or one of its subsidiaries, in the United
States, other countries or both. Other parties' trademarks
referenced are the property of their respective owners.
Product roadmaps are for informational purposes only and may not
be incorporated into a contract or agreement. The development
release and timing of future product releases remains at ACI’s sole
discretion. ACI is providing the following information in
accordance with ACI's standard product communication policies. Any
resulting features, functionality, and enhancements or timing of
release of such features, functionality, and enhancements are at
the sole discretion of ACI and may be modified without notice. All
product roadmap or other similar information does not represent a
commitment to deliver any material, code, or functionality, and
should not be relied upon in making a purchasing decision.
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version on businesswire.com: https://www.businesswire.com/news/home/20191211005030/en/
Dan Ring Email: dan.ring@aciworldwide.com Phone:
781-370-3600
Nidhi Alberti Email: nidhi.alberti@aciworldwide.com Phone:
781-370-3600
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