OfficeMax Wins Prestigious SQM Highest Customer Satisfaction Award for Exceptional Service
November 04 2009 - 11:30AM
PR Newswire (US)
-Award Marks OfficeMax's Sixth Honor Received in 2009 for Service
Quality and Excellence - NAPERVILLE, Ill., Nov. 4
/PRNewswire-FirstCall/ -- OfficeMax, a leader supplier of office
supplies and services, announced today that it has earned Service
Quality Measurement Group, Inc.'s (SQM) prestigious Highest
Customer Satisfaction for the Call Center Award ("Highest Customer
Satisfaction Award") for the Retail industry, scoring the highest
ever of any company. OfficeMax earned the award based upon the high
marks and world class call rating it received from recent customer
satisfaction surveys conducted by SQM. To win the Highest Customer
Satisfaction Award, 94 percent of OfficeMax's customers rated their
overall experience as "very satisfied," the highest score possible
on SQM Group's rating scale. The survey methodology rated responses
from approximately 400 randomly selected OfficeMax customers. "It
is truly an honor to earn this distinctive recognition for customer
service because it is based on the words of our customers," said
Mary Dunnam, senior vice president of Customer Service for
OfficeMax. "We operate under the simple and direct premise of
helping our customers do their best work. This means that our
customer service team must act as advocates and consistently help
our customers uncover new opportunities for efficiency and
effectiveness. This award validates that we are achieving the
levels of service our customers expect and deserve." This is the
sixth award OfficeMax has earned in 2009 alone for exceptional
customer service and for the Company's commitment to helping
customers achieve a better bottom line. To date, OfficeMax has
received five industry awards for outstanding service, including
the 2009 Supplier of the Year award by the North American Steel
Alliance, the 2009 University HealthSystem Consortium (UHC) Service
Excellence Supplier of the Year award, the Ariba Spend Management
Excellence award in the Supplier Network Pioneer category, the 2009
Supply Partner of the Year award by Educational & Institutional
Cooperative Purchasing (E&I), and the 2009 Corporate Partner of
the Year award by the National Association of Women Business Owners
(NAWBO). Since 1996, SQM Group's sole purpose has been quality
assurance services for benchmarking, tracking, evaluating,
improving and awarding call centers. The Company specializes in
measuring first call resolution (FCR), customer quality assurance
(CQA), employee satisfaction (Esat) and customer satisfaction
performance (Csat) for leading international call centers. SQM
benchmarks more than 400 leading international call centers on an
annual basis and has been conducting FCR / Csat benchmarking
studies for more than 12 years. SQM awards are based on customers
who have used a call center and employees who work in a call center
and are considered to be the fairest and most prestigious awards in
the call center industry. About OfficeMax OfficeMax Incorporated
(NYSE:OMX) is a leader in both business-to- business office
products solutions and retail office products. The OfficeMax
mission is simple. We help our customers do their best work. The
company provides office supplies and paper, in-store print and
document services through OfficeMax ImPress®, technology products
and solutions, and furniture to consumers and to large, medium and
small businesses. OfficeMax customers are served by more than
30,000 associates through direct sales, catalogs, e-commerce and
more than 1,000 stores. To find the nearest OfficeMax, call
1-877-OFFICEMAX. For more information, visit
http://www.officemax.com/. OfficeMax Media Contacts: OfficeMax
Investor Contact: William Bonner Jennifer Rook Mike Steele
630-864-6066 630-864-6057 630-864-6826 DATASOURCE: OfficeMax
Incorporated CONTACT: Media, William Bonner, +1-630-864-6066, or
Jennifer Rook, +1-630-864-6057, or Investors, Mike Steele,
+1-630-864-6826, all of OfficeMax Incorporated Web Site:
http://www.officemax.com/
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