net2phone Unveils AI-Powered Solutions for Smarter Business Communications and Deeper Customer Engagement
October 26 2023 - 9:00AM
net2phone, a leading provider of intelligent
communications-as-a-service for businesses and contact centers,
today unveiled its innovative suite of AI-powered solutions,
net2phone AI.
net2phone AI is designed to
transform the way businesses communicate with AI-powered insights,
coaching, and automated workflows.
“We are harnessing the power of generative AI to
help businesses and contact centers drive immediate, quantifiable,
and qualitative improvements in customer engagement and agent
productivity,” said Dan Leubitz, net2phone’s VP of Product.
“IT departments, managers, supervisors, and
business owners will be delighted by our AI-powered call data and
analysis features, which provide significantly improved performance
metrics,” Leubitz added.
When integrated within net2phone’s UNITE UCaaS
and uContact CCaaS platforms, net2phone AI
empowers businesses and call centers to optimize customer
interactions, improve customer satisfaction, and significantly
enhance productivity.
Key functionalities of the fully deployed
net2phone AI service include:
- Sentiment
Analysis: Identifies emotions and sentiments expressed by
the customer during a call through voice, tone and contextual
analysis, to provide quantifiable feedback;
- Automated Recording and
Transcription: Records and transcribes phone calls.
Recordings and transcriptions can be replayed in full or at
intervals;
- Done-For-You
Tasks: Drafts and prepares personalized follow-up emails
after each call. The emails concisely summarize the contents of the
call and next steps or to-do items to continue engagement with the
customer;
- Written Summary:
Prepares a written summary of each call including main takeaways,
action items, and next steps;
- Coaching: Provides
agents with suggestions for improvement based on call
analysis;
- Deep Analytics:
Captures and analyzes call data for insights into customer
interaction and agent performance including call duration, words
spoken per minute, agent-to-caller talk ratios, and overtalk
incidents;
- CRM Integration:
Data collected by net2phone AI is synched into the
CRM platform for seamless integration, data capture, and
analysis.
“net2phone AI paves the way for
businesses and call centers of all sizes to enhance collaboration,
productivity, customer satisfaction, and ROI,” said Jonah Fink,
net2phone’s President and Chief Executive Officer. “Managers can
access and harness the data and evaluations for comprehensive
insights into customer interactions across platforms, resulting in
increased customer retention and agent satisfaction rates.”
net2phone AI operates in
multiple languages, is available worldwide, and integrates with
most widely-used CRM platforms and with most communications or
voice platforms that accept API webhooks.
For a no-obligation demo, visit
https://www.net2phone.com/features/net2phone-ai or email
sales@net2phone.com.
About net2phone:
net2phone’s innovative cloud-based, unified
communications as a service, contact center as a service and SIP
trunking solutions help businesses around the globe succeed through
smarter conversations with enhanced intelligence and insights.
net2phone’s commitment to delivering reliable and high-quality
communications services has earned it a reputation as a leader in
both innovation and growth. net2phone is a subsidiary of IDT
Corporation (NYSE: IDT). To learn more, please visit net2phone.com
or connect on LinkedIn.
Forward Looking Statements:
All statements above that are not purely about
historical facts, including, but not limited to, those in which we
use the words “believe,” “anticipate,” “expect,” “plan,” “intend,”
“estimate,” “target” and similar expressions, are forward-looking
statements within the meaning of the Private Securities Litigation
Reform Act of 1995. While these forward-looking statements
represent our current judgment of what may happen in the future,
actual results may differ materially from the results expressed or
implied by these statements due to numerous important factors. Our
filings with the SEC provide detailed information on such
statements and risks and should be consulted along with this
release. To the extent permitted under applicable law, IDT assumes
no obligation to update any forward-looking statements.
net2phone Media Contact: Denise
D'Arienzo VP of Marketing & Sales Operations Email:
denise.darienzo@net2phone.com
IDT Corporation Investor Relations
Contact: Bill Ulrey Phone: (973) 438-3838 E-mail:
invest@idt.net
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