TDCX’s inaugural Transformative CX Talks to offer inside look at future CX trends
September 19 2022 - 9:00PM
Business Wire
TDCX, an award-winning digital customer experience solutions
provider for innovative technology and other blue-chip companies,
kicked-off its inaugural Transformative CX Talks event today. The
three-day event brings together customer experience (CX) leaders
from various industries to share insights on how global trends are
impacting CX and the ways in which they are refining their
strategies to drive customer satisfaction.
Fueled by the acceleration of digital trends, there is greater
expectation among end-users for a digital-first and digital-fast
experience. Research1 found that in 2021, customer experience
professionals had entered challenging terrain, with almost 90 per
cent of leaders reporting that customer expectations have increased
to an all-time high.
Mr Ricart Valvekens, Chief Client Solutions Officer, TDCX, said,
“We are at an exciting point in the customer experience industry.
With more activities being done online, CX becomes the main, and
sometimes the sole, channel for end-users to connect with and to
experience a brand. Thus, the benefits to getting that customer
interaction right are multifold.”
The Transformative CX Talks sessions will feature CX leaders
from a wide range of industries, including technology, home-sharing
and travel, digital advertising and social media.
To hear from these established CX leaders, please visit the TDCX
website at www.tdcx.com.
About TDCX
Singapore-headquartered TDCX provides transformative digital CX
solutions, enabling world-leading and disruptive brands to acquire
new customers, to build customer loyalty and to protect their
online communities.
TDCX helps clients achieve their customer experience aspirations
by harnessing technology, human intelligence and its global
footprint. It serves clients in fintech, gaming, technology, home
sharing and travel, digital advertising and social media, streaming
and e-commerce. TDCX’s expertise and strong footprint in Asia has
made it a trusted partner for clients, particularly high-growth,
new economy companies, looking to tap the region’s growth
potential.
TDCX’s commitment to delivering positive outcomes for our
clients extends to its role as a responsible corporate citizen. Its
Corporate Social Responsibility program focuses on positively
transforming the lives of its people, its communities and the
environment.
TDCX employs more than 17,000 employees across 26 campuses
globally, specifically Singapore, Malaysia, Thailand, Philippines,
Mainland China, Hong Kong, South Korea, Japan, India, Romania,
Spain and Colombia. For more information, please visit
www.tdcx.com.
_____________________ 1 Source: HubSpot Annual State of Service
in 2022.
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For enquiries: Eunice Seow, eunice.seow@tdcx.com
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